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Work Background
Sila Solutions GroupManaging Director, COO
Oct. 2004Responsible for all aspects of customer relationship management, operational management, personnel growth, and corporate culture. Client Leadership: Developed market capture strategy, increasing close rate by 25%; strong client relationship builder - built and extended relationships to C-suite, netting increased consulting presence on the ground; responsible for contracts and pricing negotiation. Managed P&L; maintained average utilization of 92%; negotiated contracts and rate cards and streamlined financial processes, reducing payment lag by 30 days. Operations and Talent Leadership: Developed talent model and operating structure to embody a people-focused culture, empowering consultants and growth throughout the organization; designed and implemented onboarding experience to enable rapid employee onboarding to customers (<1 week), build foundational employee experience, and enhanced retention to 95%; drove employee experience and learning events to build culture and enable connection for both on-premises and remote employees; led talent and organizational change management efforts through two M&A activities, achieving <5% turnover and maintaining high morale.
CACISenior Program Manager
Feb. 2004 - Oct. 2004Chantilly, VA• Managed a team of 12 public sector consultants in delivering ERP software engineering projects for K-12 school systems and state governments.
• Oversaw integration projects for local governments, ensuring seamless implementation and user satisfaction.
Cherryroad TechnologiesDirector
Jul. 1999 - Feb. 2004McLean, VALed Account Management, Business Development and Operational Management for the Southeast Region Public Sector and Federal Practice. Developed GSA schedule. Grew Federal ERP consulting revenue by $4MM in 6 months.
Kinetic Technologies, Inc.Project Manager
Jul. 1994 - Jul. 1999Vienna, VAManaged projects for a small custom software development company, focused on data and documentation transformation projects.
Franklin Mortgage Capital CorporationTechnical Writer
May. 1993 - Jul. 1994Falls Church, VADeveloped technical documentation, technical training, and provided helpdesk support.
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