Sila Solutions GroupManaging Director, COO
Oct. 2004Responsible for all aspects of customer relationship management, operational management, personnel growth, and corporate culture. Client Leadership: Developed market capture strategy, increasing close rate by 25%; strong client relationship builder - built and extended relationships to C-suite, netting increased consulting presence on the ground; responsible for contracts and pricing negotiation. Managed P&L; maintained average utilization of 92%; negotiated contracts and rate cards and streamlined financial processes, reducing payment lag by 30 days. Operations and Talent Leadership: Developed talent model and operating structure to embody a people-focused culture, empowering consultants and growth throughout the organization; designed and implemented onboarding experience to enable rapid employee onboarding to customers (<1 week), build foundational employee experience, and enhanced retention to 95%; drove employee experience and learning events to build culture and enable connection for both on-premises and remote employees; led talent and organizational change management efforts through two M&A activities, achieving <5% turnover and maintaining high morale.