Juliana Simões - COO, CSO and CPO, Kamino, Stone, Zoop and Americanas.SA

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Network Power<100 people

Roles

🧑‍💼100%

C-level Executive

🧨100%

Consulting

💰50%

Investor & VC

Geos

Work Background

KaminoCustomer Experience and Operations Director

Jul. 2022São PauloAs Director of CX and Partner at Kamino, I have played a key role in transforming Customer Experience and ensuring the success of our clients in financial operations. My responsibilities encompass various areas including Customer Service, Financial Operations, Back Office, Post-Sale Support, and Data Analysis. Responsibilities: Leading the Customer Experience transformation at Kamino. Continuous monitoring of key performance indicators. Implementing proactive actions to ensure customer satisfaction. Customer Service: Supervising and guiding the customer service team. Ensuring exceptional support and personalized experiences for clients. Representing the voice of customers within the organization to effectively meet their needs. Financial Operations: Responsible for the accuracy and efficiency of financial routines on behalf of clients. Ensuring clients without internal resources receive reliable financial services. Operational Excellence: Focusing on developing internal processes to promote efficiency. Identifying areas for improvement and implementing optimization strategies. Operations and Back Office Management: Ensuring smooth operations. Assisting in configuring the platform for better client utilization. Post-Sale Support: Ensuring clients continue to successfully use the platform post-sale. Developing post-sale strategies to maintain customer satisfaction and encourage retention. Constantly monitoring and seeking solutions for challenges or issues faced by clients. Upselling new revenue streams.

TibaCo Founder & CPO

Dec. 2021 - May. 2022São Paulo, BrasilAs co-founder and head of Product and UX at Tiba, I am responsible for the entire creation and strategy of these areas. Building from scratch a comprehensive management system tailored for small and medium-sized enterprises, providing solutions for routine problems such as payments, inventory, accounts payable and receivable, payroll, accounting, credit, and acquiring.

Ame DigitaHead of B2B Products

Dec. 2020 - Jan. 2022São PauloIn the role of B2B Products Head at AME Digital, my responsibilities were broad and encompassed a variety of strategic areas. Leading the team of products focused on legal entities, my role extended across several essential sectors. I was in charge of team leadership, from structuring the department to hiring key professionals. Additionally, my role involved the evolution and implementation of the company's B2B product strategy. It was my responsibility to define, monitor, and measure product delivery progress, ensuring alignment with organizational goals. One of the crucial areas I oversaw was database organization and the creation of analytics dashboards. This was essential for informed and strategic decision-making. Furthermore, I led teams that developed a diverse range of products. This included accreditation, compliance analysis, and legal entity identity verification, as well as activation and integration with partner platforms. I was also responsible for supervising the development of digital accounts for legal entities on the financial management portal. Another important aspect was managing AME's Payments Gateway. Here, I led the team responsible for all products and purchasing experiences with AME, including QR code and card checkout generation, transactional APIs, recurring payments, and integration with multiple acquirers, among others. Additionally, I was at the forefront of developing promotional products, such as cashback and incentive programs, which were crucial for attracting and retaining customers. Finally, I led the deployment of SalesCloud, providing the sales team with centralized management and configuration autonomy in the CRM, making operations more efficient and aligned with the company's strategies.

Ame DigitaGerente de produtos

Jul. 2020 - Dec. 2020São Paulo, BrasilGerente de Produtos para o Seller Ame. Responsável por todo desenvolvimento da estratégia e arquitetura de produtos voltados para o seller Ame. Passando pelas jornadas desde Credenciamento, ativação, integração com plataformas de parceiros, fluxo transacional, gestão do seller.

Ame DigitaHead Of Digital

Sep. 2019 - Jul. 2020São Paulo e Região, BrasilRevolucionando a forma como as pessoas lidam com o dinheiro. Responsável pela estratégia de expansão do produto Ame como meio de pagamento para Merchants Off us, fora do grupo Americanas S.A. Gerenciando o tanto o time de produto quanto o time Comercial das inciativas focadas em Sellers Digital, como por exemplo, E-commerces, Plataforma de E-commerces, Venda através de qrcode nas POS (maquininhas) das Adquirentes e o canal de auto-credenciamento de seller. Responsável pelas gerências Comercial e de Produtos dos assuntos: Ame como meio de pagamento em E-commerce; Novas formas de captura; Portais e gestão do usuário Parcerias e integração com Plataformas de e-commerce; Parcerias e integração com adquirentes e Desenvolvimento do produto de auto-credenciamento e inbound sales

ZoopHead os Sales

Aug. 2018 - Sep. 2019São PauloDuring my tenure as Commercial Director in the early stages of Zoop, I was tasked with structuring and building the sales team, as well as leading the definition of the go-to-market strategy. I reported directly to the CEO and investor, assuming responsibility for the entire pre-sales, sales, and onboarding teams. I was responsible for coordinating the implementation of CRM workflows and processes, developing commercial strategies, conducting training sessions, and facilitating the hiring processes. I set clear goals to guide the team in their activities, achieving a growth of over 400% during my time at the company. My hands-on approach included active involvement in daily sales operations, collaborating closely with both sales representatives and clients to ensure smooth execution and customer satisfaction.

Stone PagamentosComercial Digital KA

May. 2017 - Jul. 2018Rio de JaneiroAnalista Comercial Sênior, responsável pelo prospecção e fechamento de clientes com faturamento acima de 1M mês. Durante o período que ocupei esse cargo entreguei mais do que 150% da meta todos os meses por 1 ano. Reconhecida por ser inconformada com resultados medíocres e orientada a resultado.

Stone PagamentosComercial Digital Inside Sales

Nov. 2016 - May. 2017Rio de Janeiro e Região, Brasil

Rutas de LimaAnalista de projetos

Jun. 2016 - Jul. 2016Lima Province, PeruRealizei uma prática na área de meio ambiente e responsabilidade social na empresa Rutas de Lima, uma concessão dos grupos Odebrecht, Brookfield e Sigma em Lima, Peru. Minhas principais funções eram acompanhar, em conjunto com a equipe, o programa de resíduos sólidos, coordenar e planejar, assim como acompanhar as atividades ambientais e sociais da empresa a fim de amenizar os danos causados ao meio ambiente e a comunidade local. Além disso, auxiliava a coordenadora de gestão empresarial e meio ambiente a preparar a empresa dentro da norma ISO 9001.

CNseg - Confederação Nacional das SeguradorasEstagiária

Sep. 2015 - Nov. 2016Rio de JaneiroEstagiária na Superintendência de Acompanhamento do Mercado e Relações Internacionais na Confederação Nacional das Empresas de Seguros Gerais, Previdência Privada e Vida, Saúde Suplementar e Capitalização - CNseg. Contribuo para a representação institucional do setor de seguros em fóruns nacionais e internacionais que tratam de temas tais como seguros inclusivos, sustentabilidade econômica, social e ambiental, relacionamento com o consumidor e educação financeira.

FiocruzPrograma de Vocação Científica

Aug. 2009 - Aug. 2010Rio de Janeiro e Região, BrasilAprovada no Programa de Vocação Cientifica - PROVOC pela Fundação FIOCRUZ, onde atuou no Hospital Fernandes Figueira auxiliando a assistente social do hospital, tive a oportunidade de aprender a lidar com pessoas em situações de risco e aprender sobre os processos administrativos do hospital. Recomendação: "Tive a oportunidade de ser professor da Juliana no Ensino Médio onde desenvolvemos um projeto de pesquisa científica durante um ano em consonância com o conteúdo pedagógico desenvolvido ao longo do ano. Juliana pela sua dedicação ao PROVOC tem uma percepção para análises investigativas bem como projetos pelo seu Foco e busca pelos resultados." Helez Merlin