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Work Background
ICFCompliance + Risk Management Training Practice Area Lead
Jun. 2019 - Apr. 2025United States- Managed a comprehensive, global compliance and risk management training program, growing its impact from 5K to nearly 10K employees across diverse regions, transformed the overall learner experience, improved learner satisfaction, and reduced time to 100% training compliance. - Led the full training lifecycle—from requirements gathering and curriculum design to development, deployment, and continuous evaluation—ensuring content is both engaging and compliant. - Transformed complex regulatory materials into accessible training across 10+ topics, making technical content understandable for a diverse global audience. - Collaborated closely with executive-level SMEs, legal teams, HR, and external vendors to drive continuous improvement and strategic alignment with organizational objectives. - Utilized data-driven insights and rigorous feedback loops to monitor effectiveness and refine training methods in step with evolving business needs.
XeroxGlobal Learning & Development Specialist
Jan. 2017 - May. 2019United States- Creating innovative and engaging learning solutions for global audiences from design and development through implementation and delivery. - Consults with Global Learning Strategy Managers to understand business needs and identify opportunities to enhance performance, ensure compliance and the achievement of business objectives through training. - Deploy the end to end training strategy (needs assessment, design, development, implementation, and effectiveness) of instructor-led virtual and e-learning in the Learning Management System. - Design, develop, implement and sustain performance support solutions to support training strategy. - Collaborates with internal subject matter experts and/or cross-functional teams for content development.
XeroxLearning Technology & Operations Specialist
Dec. 2011 - Jan. 2017Syracuse, New York- Collaborate with Learning Business Partners (LBPs) to translate business goals into performance requirements and analyze performance gaps. - Collaborate with LBPs and their Stakeholders across the ADDIE process. Design, develop and/or source learning solutions, using basic concepts of adult learning, appropriate instructional strategies, methodologies and media to meet defined learning objectives. - Develop processes using new Learning Technologies:
Consult on, create, and maintain a variety of internal and external SharePoint Sites Provide ongoing graphics and media support
Consult on and design Virtual Delivery and Blended Learning programs
Perform in-house rapid development courseware using a variety of authoring tools
Develop HTML-based websites - Maintain alliances within and across Learning & Development (L&D) organizations to research and integrate best practices/new insights to enhance my outputs - Utilize L&D processes and tools to evaluate the effectiveness and competency development impact of learning solutions using Learning@Xerox Reporting or other appropriate methods - Use continuous improvement tools to identify and implement streamlined processes
XeroxLearning Implementation Manager
Oct. 2007 - Dec. 2011Syracuse, New York Area- Collaborated with Learning Solutions & Strategy Managers (LSSMs) to translate business goals into performance requirements and analyze performance gaps. - Collaborated with LSSMs and their Stakeholders across the ADDIE process. Designed, developed and/or or sourced learning solutions, using basic concepts of adult learning, appropriate instructional strategies, methodologies and media to meet defined learning objectives. - Proactively partnered with Learning Solutions & Strategy Managers in Performance Consulting activities (e.g. developing and vetting Needs Analysis Tools and participating in Stakeholder focus interviews) - Served as a consultant to the LSSMs on appropriate and innovative alternatives to Face-to-Face training delivery - Develop processes using new Learning Technologies:
Consult on, create, and maintain a variety of internal and external SharePoint Sites Provide ongoing graphics and media support
Consult on and design Virtual Delivery and Blended Learning programs
Perform in-house rapid development courseware using a variety of authoring tools - Proactively developed alliances within and across Learning & Development (L&D) organizations to research and integrate best practices/new insights to enhance my outputs - Utilized L&D processes and tools to evaluate the effectiveness and competency development impact of learning solutions using Learning@Xerox Reporting or other appropriate methods - Maintained process tools and discipline (Governance, Learning Business Case Documents, Project Pipelines, Evaluation) - Used continuous improvement tools to identify and implement changes
XeroxField Instructor
May. 2003 - Oct. 2007New York and Pennsylvania- Delivered compliance and soft skills training to both technical and services employees. - Responsible for scheduling, registering, completing, learners - Coordinated custom learning plans with student's managers - Worked with regional SLTs on training requirements and reporting
XeroxClient Associate, Graphic Designer
Dec. 2000 - May. 2003
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