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Network Power<100 people
Roles
🧨35%
Consulting
💸33%
Marketing
🔥28%
Startup Founder
Geos
🇮🇳40%
India
🇺🇸15%
United States
🇬🇧6%
United Kingdom
Work Background
Ayatana ResortsChief Operating Officer
Jun. 2023Bengaluru, Karnataka, India
Evolve Back - Orange County Resorts and Hotels LimitedArea General Manager - South
Apr. 2016 - Dec. 2022Bangalorewww.orangecounty.in
Orange County Resorts and Hotels Ltd HampiGeneral Manager Pre Opening
Jan. 2016 - Mar. 2016Hampi Karnataka
Orange County Resorts and Hotels LimitedGeneral Manager
Apr. 2012 - Jan. 2016
Orange County Resorts and Hotels LimitedDeputy General Manager
Jan. 2011 - Apr. 2012
Orange County Resorts and Hotels LimitedResident Manager
Apr. 2009 - Jan. 2011Core Competencies Operations/ Food & Beverage/ Administration Presently associated with Orange County Resort Kabini as Resident Manager.
Extensive experience in developing procedures, service standards and operational policies, with a proven track record of planning & implementing effective control measures to reduce running costs of the unit. Demonstrated abilities in guest satisfaction, revenue operations, implementation of new systems & procedures and managing leisure related activities for accelerating the business growth. Capability of delivering value-added customer service and achieving customer satisfaction by providing customised products as per requirements. Boosted the revenues and streamlined workflow. Designed & implemented training programs for bringing keen customer focus, high energy level and team spirit in the employees. Proven track record of developing operational policies / norms, systems & controls, motivational schemes & customer service standards. Deft at handling day to day administrative activities in co-ordination with internal / external departments for smooth operations. Committed to a visionary, hands-on, innovative, results & guest-oriented approach. Proven skills in managing teams to work in sync with the corporate objectives & motivating them for achieving business and individual goals. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.
Efficiently handled the resort in absence of General Manager Operations
Orange County Resorts & Hotels LtdResident Manager
Jun. 2008 - Mar. 2009 Supervising entire Resort Operations.
Experimenting & presenting innovative ideas.
Developing and implementing procedures, control systems for maintaining hygiene and quality standards ensuring profitability of operations.
Formulating set short & long-term objectives for department and developing effective plans.
Managing diverse operations encompassing turnaround management & growth.
Handling medium to large sized teams with varied cultural, lingual and professional backgrounds.
Supervising operations, analyzing employee assessment & development and guest satisfaction.
Devising & putting in place systems & procedures revolving around the need of the guest.
Ensuring customer satisfaction by achieving delivery of service quality norms.
Interacting with guests for feedbacks and implementing world-class service strategies. Strategizing policies & procedures in the operating systems to achieve greater customer delight.
Reviewing & interpreting the market trends/ client feedback to attune the business strategies as per the guest requirements & expectations.
Handling resort's activity department.
Involved conducting periodic audits on systems & procedures (ISO 9001-2000) as MR (Management Representative).
Efficiently handled the resort in absence of General Manager Operations
Orange County Resorts & Hotels LtdOperations Manager
Mar. 2006 - May. 2008 Taking care of F&B, Room Division and resort Operations.
Holds the distinction of taking an initiative on revenue, budgeting, cost control, theme dinners and learning & development, etc.
Significantly engaged in taking various initiatives to ensure that operations are geared up to handle any inspection / audits at any time of the year.
Performed an imperative role in developing SOP’s, reviewing the GSTS (Guest Satisfaction Tracking System) scores and setting the internal benchmarks to achieve high customer satisfaction.
Orange County Resorts & Hotels LtdCamp Commander
Dec. 2004 - Feb. 2006Taking care of The Camp Operations Tents/ Room Division/ Food & Beverage/ Nature Activity.
Taj Hotels Resorts and PalacesTeam Leader Palace Service
Jan. 2004 - Dec. 2004Taj Lake Palace Udaipur Laid emphasis on "WOW" experience for the guests by achieving highest level of satisfaction with an extra ordinary focus on friendly service. Actively involved in handling the Palace Service (Butler Department), including Front Office, Unique Dining Areas, In-Room Dining and Housekeeping Valet Service.
Played a key role in providing "dazzle and delight" experience to the guests.
Welcom Hotel Rajputana Palace SehratonFood & Beverage
Oct. 2001 - Jan. 2004Rajputana Palace Sheraton Jaipur
Welcom Heritage Noor Us Sabah Palace BhopalFood & Beverage
Mar. 2000 - Oct. 2001Welcom Heritage Noor Us Sabah Palace Bhopal
Sayaji Hotels Ltd, IndoreFood & Beverage
Jan. 1998 - Feb. 2000
Taj Hotels Resorts and PalacesTrainee
Apr. 1996 - Sep. 1996Specialization in Food & Beverage Service at Taj Bengal Kolkata
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