Joydeep Banerjee - Chief Operating Officer, Ayatana Resorts & azora by Ayatana

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Network Power<100 people

Roles

🧨35%

Consulting

💸28%

Marketing

🔥23%

Startup Founder

Geos

🇮🇳45%

India

🇺🇸14%

United States

🇨🇦4%

Canada

Work Background

Ayatana ResortsChief Operating Officer

Jun. 2023Bengaluru, Karnataka, India

Evolve Back - Orange County Resorts and Hotels LimitedArea General Manager - South

Apr. 2016 - Dec. 2022Bangalorewww.orangecounty.in

Orange County Resorts and Hotels Ltd HampiGeneral Manager Pre Opening

Jan. 2016 - Mar. 2016Hampi Karnataka

Orange County Resorts and Hotels LimitedGeneral Manager

Apr. 2012 - Jan. 2016

Orange County Resorts and Hotels LimitedDeputy General Manager

Jan. 2011 - Apr. 2012

Orange County Resorts and Hotels LimitedResident Manager

Apr. 2009 - Jan. 2011Core Competencies Operations/ Food & Beverage/ Administration  Presently associated with Orange County Resort Kabini as Resident Manager.  Extensive experience in developing procedures, service standards and operational policies, with a proven track record of planning & implementing effective control measures to reduce running costs of the unit.  Demonstrated abilities in guest satisfaction, revenue operations, implementation of new systems & procedures and managing leisure related activities for accelerating the business growth.  Capability of delivering value-added customer service and achieving customer satisfaction by providing customised products as per requirements.  Boosted the revenues and streamlined workflow. Designed & implemented training programs for bringing keen customer focus, high energy level and team spirit in the employees.  Proven track record of developing operational policies / norms, systems & controls, motivational schemes & customer service standards.  Deft at handling day to day administrative activities in co-ordination with internal / external departments for smooth operations. Committed to a visionary, hands-on, innovative, results & guest-oriented approach.  Proven skills in managing teams to work in sync with the corporate objectives & motivating them for achieving business and individual goals. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.  Efficiently handled the resort in absence of General Manager Operations

Orange County Resorts & Hotels LtdResident Manager

Jun. 2008 - Mar. 2009 Supervising entire Resort Operations.  Experimenting & presenting innovative ideas.  Developing and implementing procedures, control systems for maintaining hygiene and quality standards ensuring profitability of operations.  Formulating set short & long-term objectives for department and developing effective plans.  Managing diverse operations encompassing turnaround management & growth.  Handling medium to large sized teams with varied cultural, lingual and professional backgrounds.  Supervising operations, analyzing employee assessment & development and guest satisfaction.  Devising & putting in place systems & procedures revolving around the need of the guest.  Ensuring customer satisfaction by achieving delivery of service quality norms.  Interacting with guests for feedbacks and implementing world-class service strategies.  Strategizing policies & procedures in the operating systems to achieve greater customer delight.  Reviewing & interpreting the market trends/ client feedback to attune the business strategies as per the guest requirements & expectations.  Handling resort's activity department.  Involved conducting periodic audits on systems & procedures (ISO 9001-2000) as MR (Management Representative).  Efficiently handled the resort in absence of General Manager Operations

Orange County Resorts & Hotels LtdOperations Manager

Mar. 2006 - May. 2008 Taking care of F&B, Room Division and resort Operations.  Holds the distinction of taking an initiative on revenue, budgeting, cost control, theme dinners and learning & development, etc.  Significantly engaged in taking various initiatives to ensure that operations are geared up to handle any inspection / audits at any time of the year.  Performed an imperative role in developing SOP’s, reviewing the GSTS (Guest Satisfaction Tracking System) scores and setting the internal benchmarks to achieve high customer satisfaction.

Orange County Resorts & Hotels LtdCamp Commander

Dec. 2004 - Feb. 2006Taking care of The Camp Operations Tents/ Room Division/ Food & Beverage/ Nature Activity.

Taj Hotels Resorts and PalacesTeam Leader Palace Service

Jan. 2004 - Dec. 2004Taj Lake Palace Udaipur  Laid emphasis on "WOW" experience for the guests by achieving highest level of satisfaction with an extra ordinary focus on friendly service.  Actively involved in handling the Palace Service (Butler Department), including Front Office, Unique Dining Areas, In-Room Dining and Housekeeping Valet Service.  Played a key role in providing "dazzle and delight" experience to the guests.

Welcom Hotel Rajputana Palace SehratonFood & Beverage

Oct. 2001 - Jan. 2004Rajputana Palace Sheraton Jaipur

Welcom Heritage Noor Us Sabah Palace BhopalFood & Beverage

Mar. 2000 - Oct. 2001Welcom Heritage Noor Us Sabah Palace Bhopal

Sayaji Hotels Ltd, IndoreFood & Beverage

Jan. 1998 - Feb. 2000