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Work Background
Senior IT Project Manager
Health Canada | Santé CanadaSenior IT Project Manager
Feb. 2024 - Jul. 2024Canada, Kingston-Project manage 7 applications, 3 large and 4 small ones serving Canada -Led the use and improvements of Jira and Confluence in Agile Kanban style through developing improvements, training and leading change -Led Jira Roadmaps adoption
Self Employed
Lenton WoodworkingSelf Employed
May. 2022 - Jan. 2024CanadaTransform rough wood into useful and/or artistic forms
Senior Director Information Technology
MaxSoldSenior Director Information Technology
Nov. 2019 - May. 2022Canada-Leading teams in improving customer service both to our sellers and buyers. -Responsible for all IT infrastructure, Cybersecurity and Project Management. -Moved all our IT operations to cloud infrastructure - AWS, GCP and Azure. -Improved our cybersecurity through staff training, system reviews and company password management
Risk Management Consultant
Empire LifeRisk Management Consultant
Nov. 2017 - Oct. 2019CanadaFour elements - Lead Risk Management initiatives, Coordinate major elements of annual enterprise risk identification and assessment, Review Risk identification and assessment procedures. Lastly, Monitor internal compliance and recommend changes
Consultant - Funding Specialist
Green Energy ExpertsConsultant - Funding Specialist
Sep. 2016 - Nov. 2017United StatesPartnering with Developers and Contractors to provide funding for their renewable energy solutions principally in USA with ability to supply internationally as well. Providing project reviews to enhance customer value.
General Manager
Revolve SolarGeneral Manager
Mar. 2015 - Sep. 2016United StatesCalifornia and Texas, principally all post sale Operations leadership - design, permitting, installation and customer service. Additionally, Regional Commercial Sales then Commercial Sales Director mid 2016.
Assistant General Manager
Revolve SolarAssistant General Manager
Aug. 2014 - Mar. 2015United StatesLead transition to new CRM Develop new company wide reporting systems Improve installation teams cost effectiveness Support General Manager and Executives with systems and solutions
Operations Manager
Konica Minolta Business Solutions CanadaOperations Manager
Jan. 2014 - Aug. 2014Saint John, New Brunswick, CanadaServing and supporting the Government of New Brunswick in optimizing the use of Konica Minolta products and solutions. Increased the base volume by 28%. Created reporting metrics leading to improved forecasting for the customer and internal company teams. Additionally, streamlined processes and improved customer relationships
Project Manager
J.D. IrvingProject Manager
Oct. 2012 - Jan. 2014Saint John, NBManage various projects representing the Information Technology Division for our multitude of internal customer companies. Specific ones are; Brunswick News Inc - Joined during Go Live and managed Closing the project to complete the move of the core newspaper business function from on site to a cloud based platform. General Division - ERP (Oracle PeopleSoft) phase 2 of the implementation activating new functionality; Dashboards, Org Charts, Reports Library, Job Catalogue and Recruiting enhancements. On going is Payroll Interfaces and Enterprise Learning Management.
Project Coordinator
J.D. IrvingProject Coordinator
Jul. 2012 - Oct. 2012Saint John, New BrunswickAssist in coordination of multiple I.T. projects as they move from planning stage to final implementation. Focal point to balance the project managers and technical leads resource requirements of internal technical staff.
Sabbatical - Student
BSSMSabbatical - Student
Aug. 2011 - Jul. 2012Redding, California AreaIntense 9 months of personal review of my faith following my wife's dream. We attended as a couple. Best thing we ever did for our family!
Account Operations Manager - Global Services
XeroxAccount Operations Manager - Global Services
Jul. 2010 - Aug. 2011New Brunswick, CanadaResponsible for McCain and Day&Ross print services globally. Achieved over 100 office and plant assessments in over 30 countries leading the change process with management, Xerox dealers and agencies. Xerox representative on the Global McCain Project team.
Advisor
Annexia InternationalAdvisor
Jan. 2010 - Jan. 2020GlobalStrategic consulting with the CEO; Product, Services, Sales, Operations
Operations Manager
XeroxOperations Manager
Feb. 2003 - Jul. 2010Managing the computing and infrastructure for Inside Sales North America supporting over 300 people Reviewing business operations and architecting technology solutions resulting in the best balance of productivity, cost and adoption by staff. Member of operations team for 3 large centers.
Director - Technology
Aliant InnovatiaDirector - Technology
Aug. 2001 - Feb. 2003Led technology side of national Nortel Contact Center under contract to Aliant. Managed 12 FTEs comprising of technical, training, reporting and consultant. Improved process flow for metrics and financial reporting, in addition to technology consistency leading to improved customer satisfaction and relationship. Consultant in emerging collaborative business with MarketBridge to develop a new offering. Led Operations and Reporting sections of Are you Inside Sales ready?
Consultant - Operations Manager
Xerox Canada, Ltd.Consultant - Operations Manager
Nov. 1999 - Aug. 2001Consultant on loan from NBTel (now called Bell Aliant) to lead technology support for the Inside Sales centers for both Saint John New Brunswick and Irving Texas. Lead development of several sales trackers to facilitate proto-type sales offerings then transitioned them to Xerox support Developed policies and practices to grow Inside Sales from start up including managing COOP Student Program with UNBSJ with MBA and Bachelor students
Manager - Technical Development & Sales Specialist - Contact Centres
NBTelManager - Technical Development & Sales Specialist - Contact Centres
Aug. 1997 - Nov. 1999Saint John, New Brunswick, CanadaPart of development & sales team for new solutions and product offerings in the contact center arena for NBTel. Subject matter expert for all industry products from basic ones to VOIP. Responsible for capital budget plan for Contact Centres for NBTel
Customer Systems Engineer
NBTelCustomer Systems Engineer
Apr. 1996 - Aug. 1997Sell and support all NBTel offerings into the large diverse group of JD Irving group of companies. Led migration of data circuits over to frame relay improving response for business applications and reducing cost Led PBX competitive RFQ response resulting in retained business
Operations Engineer
CN RailOperations Engineer
Oct. 1986 - Apr. 1996Montreal QC and Moncton NBResponsible for multi million dollar budget and ensure all telecommunications are reliable and cost effective Managed 10 FTE Employees ­ from Technical Analysts to CAD operators, and Technicians Project management for all telecommunications components for five major Atlantic Region projects and many large subdivision conversions for critical radio and train signal communications Emerging technology; designed, sold the proposition and installed a new radio to phone system for crew management call that was later adopted across Canada.

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Jira and Confluence - set up, configuration, training
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Jira and Confluence Setup Services
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