HCL TechnologiesSnr. Area Sales Director
Mar. 2013 - Jan. 2015Johannesburg Area, South AfricaSee video link for Introduction to HCL (http://www.hcltech.com/videos/leading-way/introduction-hcl-technologies)
HCL Technologies Limited pioneered third party BPO (Business Process Outsourcing) industry in India by launching HCL Business Services (formerly HCL BPO Services) in 2001. HCL Business Services provides 24X7, multi-channel and multi-lingual support in 8 European languages. Over 11,500 professionals operate out of 26 delivery centers across US, UK, APAC, Europe and America. HCL Business Services focuses on key industry segments such as Financial Services, Health Care Services, Telecom, Energy & Utility, Public Services, Manufacturing, Retail & CPG, Media and Publishing, and Logistics. In addition to providing vertical industry specific solutions, HCL Business Services provides the following cross industry horizontal solutions: Finance & Accounting Outsourcing, Human Resources Outsourcing, Customer Relationship Management, Knowledge Process Outsourcing, Technical Support Services and Supply Chain Management (SCM).
HCL also pioneered the multi-country delivery and the platform business model. With over a decade of industry experience, and Fortune 500/Fortune Global 500 customers, HCL today pursues a revolutionary maturity level where a new form of BPO called ‘Transformational BPO’ is evolving which involves Full Process and Multi-Process outsourcing. This strategic decision to evolve from the traditional contact center model to the more holistic Business Services model is to effectively address the evolving requirements and expectations of BPO customers worldwide. HCL leverages its strengths in IT to provide customers the benefits of a complete outsourced experience.