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Immigration, Refugees and Citizenship Canada / Immigration, Réfugiés et Citoyenneté CanadaSr. Project Manager/Transformation Coach- Training and Process Effectiveness
Mar. 2024 - Feb. 2025Remote• Assessed performance effectiveness of a high-profile IT Operations unit: The Problem Resolution and Operational Support team responsible for issues management of IRCC's enterprise application system. • Led project management for team performance evaluation, training, and coaching
• Led transformation of team to a customer-focused portfolio management approach.
• Designed and facilitated supervisory training for Team Leads
• Recommended improvements to enhance issues monitoring and reporting processes
• Drafted instruction manuals for triage and issue investigation functions
• Primary tools: Azure DevOps; Microsoft 365 suite.
Export Development Canada | Exportation et développement Canada - EDCSr. Advisor - Learning & Leadership Development
May. 2019 - Apr. 2023Ottawa, Ontario, Canada• Designed and developed EDC’s LGBTQ2+ & 5 Key Behaviours program that won the Gold award at the Brandon Hall HCM Excellence awards for Best DEI learning program in 2023.
• Designed and developed EDC’s Annual Code of Conduct program that won the Bronze award at the Brandon Hall HCM Excellence awards for best compliance training in 2023.
• Prepared the OD linkage and results framework for EDC’s Learning Strategy that won the Silver Medal of Excellence from Canadian HR Awards for the Best Learning & Development Strategy (2021)
• Developed change, learning, and evaluation assets for Leadership, Risk Management, and Compliance teams.
• Wrote leadership development strategy and performance measurement framework.
• Advised and coached Leadership Development team on design of program to improve leader performance.
• Designed, developed and produced elearning courses/videos for the Compliance Team (Annual Code of Conduct; Insider Trading) ; Values and Ethics team (LGBTQ2+; 5 Key Behaviours) and Risk Management Team (Third Party Risk; Financial Risk; Operational Risk; Strategic Risk). All courses included level 1 and 2 evaluations that demonstrated results.
Global Affairs Canada | Affaires mondiales CanadaProgram Lead - US & Mexico Desk - Oil/Gas and Infrastructure Commercial Files
Nov. 2016 - Apr. 2019Ottawa, Ontario, Canada• Called in to help oversee and report on Canada's commercial activities in the infrastructure and oil & gas sectors in the US and Mexico during tumultuous and sensitive time. • Collaborated with federal and provincial partners as well as numerous Canadian companies to organize Canada's presence at large international trade shows in the United States and Canada.
• Facilitated B2B linkages to promote Canadian industry interests.
• Drafted briefing notes and updates for the Minister of Trade on Canadian commercial activities and actors. • Provided planning and operational support to Ministerial and C-Suite meetings. Part of the team nominated for the Award of Merit by Deputy Ministers of Global Affairs and International Trade for success of multifaceted meetings between newly elected Mexican Secretaries General and leaders in Canadian Industry (2019)
Health Canada | Santé CanadaLead - Change, Communications & Learning - Email Transformation Initiative
Jul. 2015 - Dec. 2015Kanata, Ontario• Provided strategic advice and guidance to senior executives and project team for effective oversight of enterprise IT transformation project (migrating from Lotus to Outlook + losing access to individual information repositories)
• Facilitated working groups, client engagement sessions, and training to define pain points and communication requirements
• Developed project briefings, presentations, and reports for senior management on project status and issues.
• Wrote scripts and presentations for Town Hall meeting so Sr. management could reduce collective anxiety.
• Wrote technical and user instruction manuals.
MIGHTY Purpose Solutions Inc.Strategic Advisor - IM Transformation & Performance Measurement
Sep. 2014 - Sep. 2015ottawa• Provided strategic advice and guidance to CIOs and other executives on Information Management transformation initiatives.
• Conducted stakeholder engagements and collaborated on IM Strategies.
• Developed actionable IM performance measurement frameworks and delivered Results Based Management training to IM teams.
Global Affairs Canada | Affaires mondiales CanadaSenior Program Officer - Stabilization and Reconstruction Task Force (START)
Jan. 2009 - Dec. 2014ottawa, canada area• Developed strategic logic models and operational performance measurement frameworks for Grants and Contributions Programs at Global Affairs Canada.
• Coached program managers on performance measurement frameworks and risk assessment, enhancing program effectiveness.
• Designed an automatic project performance and risk tracking tool to streamline monitoring and reporting processes.
• Prepared START's Annual Report; content for the annual Report to Parliament; Report on Plans and Priorities; Report on Canada's Official Development Assistance.
• Contributed to the new Terms and Conditions and Memoranda to Cabinet required to rejuvenate the program after its scheduled sunset in March 2013.
Canadian International Development AgencyLearning Specialist - Continuous Learning Division
Jan. 2007 - Dec. 2009Gatineau Quebec• Designed and delivered key modules in CIDA's new Development Officer Orientation Program, including Results Based Management and Financial Management.
• Collaborated with teams to integrate Gender Equality into CIDA Projects and develop the CIDA Business Fundamentals Course.
• Achieved successful implementation of the CIDA project life cycle and business delivery models, resulting in improved project outcomes and stakeholder satisfaction.
Government of CanadaStrategic Advisor & Lead Facilitator- Policy & Advocacy
Apr. 2006 - Nov. 2016International• Advised and coached senior teams on how to best communicate Canada's position on various issues in international locales.
• Provided strategic guidance on sensitive topics to ensure effective policy advocacy.
• Collaborated with teams in Ottawa, Toronto, Washington DC, Beijing, and other key locations.
• Facilitated strategic advocacy planning workshops.
• Drafted highly sensitive advocacy campaign plans that were successfully implemented globally
JLStrategies IncPresident
Jun. 2002Ottawa, Canada Area•I design, develop and deliver customized performance improvement products for public, private, and not-for-profit clients (including instructor led training, elearning, video, job aids, tests, evaluations, etc).
•I provide leadership coaching, strategy design, change management, and advocacy planning services.
•I use advanced data analytics to ensure measurable results in all leadership and staff performance improvement projects. • I manage and lead training and development teams, ensuring high-quality deliverables and client satisfaction. Examples of success: • I designed, developed and coached the team of internal resources to deliver the Global Learning Initiative for leaders and staff in Canada’s Trade Commissioner Service which won the Award of Merit from the Deputy Ministers of Foreign Affairs and International Trade • I designed, developed and managed the team of internal resources who were commended by Canada’s Chief Electoral Officer of Canada & House of Commons Standing Committee for delivering an outstanding Returning Officers Program • My instructional design work for the Élisabeth Bruyère Research Institute and the Ottawa Hospital was featured in McGill Journal of Education (Vol 43. No 3) as an example of how to ensure demonstrable ROI on a learning initiative • I designed an eLearning resource that was publicly praised by the Premier of Ontario for improved accessibility and better service for customers with disabilities
Goss Gilroy IncManager - Organizational Development and Training Practice
Jan. 2000 - Dec. 2002Ottawa, Ontario• Introduced and built an Organizational Development and Training practice for Goss Gilroy.
• Developed and implemented a training and performance evaluation approach enabling ROI reporting.
• Conducted large program evaluations for various clients at Goss Gilroy Inc.
• Mentored in program evaluations by industry leaders, transferring unique analytical skills into practice.
• Project managed the design, development and delivery of instructor-led training on numerous topics.
Canal Company Inc.Director - Retail Development
Jan. 1998 - Dec. 2000Ottawa• Developed a comprehensive business plan for Canal Company Inc., securing significant financing from two banks.
• Managed all aspects of the start-up, including accounting, marketing, hiring, and merchandise display.
• Established contracts with over 100 Canadian crafters and artisans to create an initial inventory of 2000+ stock items.
• Achieved break-even sales by first quarter
Lemmex & Associates LimitedGeneral Manager - Training and Consulting Firm
Jan. 1993 - Dec. 2000Ottawa, Ontario, CanadaLemmex & Associates Limited opened in 1979 as Canada's first independent professional development firm. • 1986-94 - part-time marketing and training coordination
• 1994-96 - full-time as junior instructional designer and strategist
• 1996 - General Manager - responsible to the Board of Directors for Lemmex’s accounting and financial position; administration; human resources (40+ employees); and research and development. o Led corporate reorganization resulting in an 11% revenue increase and 22% profit growth in 1996.
o Recognized as one of Ottawa Carleton’s top 40 business professionals under 40 and nominated for Young Entrepreneur of the Year in the Ottawa-Carleton Business Achievement Awards in 1997.
o Invited as a delegate to the Canada-US Business Women’s Summit in Washington D.C. in 1998.
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