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Work Background
Cheetah Broker Inc.Chief Operations Officer
Apr. 2022Minneapolis, Minnesota, United StatesCheetah Broker directly connects the Drivers to the Contractors. Drivers create a profile for their equipment and capabilities. Contractors post their jobs and requirements. The job is efficient and communication is open. With the Cheetah Broker App there's less headache and more money in both
the Drivers' and Contractors' pockets!
Diamond Resorts™Customer Care Operations Manager
Aug. 2016 - Sep. 2020Las Vegas, NevadaI directly manage over 120 FTE in Las Vegas and Orlando. I skillfully recruited, hired, trained, coached, and
developed Staff, Supervisors, and Floor Managers. I work directly with the Vice President of Global Marketing,
Lead operations of the Customer Service department, the Reservations & Sales department, and the Retention
Department. I deftly drove production 20% higher from 2016 to 2017, 8% higher from 2017 to 2018, and 12%
higher in 2018 to 2019 and successfully broke sales records achieving 15 Consecutive months of exceeding
budgeted sales. I diligently improved the customer service experience, engaged customers, and facilitated
organic growth. I also took ownership of customer issues, followed problems through resolution, developed
customer satisfaction goals, and coordinated with the team to meet them on a steady basis.
Diamond Resorts®Sales Marketing Manager
Aug. 2016 - Sep. 2020Las Vegas Metropolitan AreaDirectly manage over 120 FTE in Las Vegas and Orlando.
Recruited, hired, trained, coached, and developed Staff, Supervisors, and Floor Managers.
Work directly with the Vice President of Global Marketing, Lead operations of the Customer Service department, the
Reservations & Sales department, and the Retention Department.
Bank of America Merchant ServicesAssistant Vice President
Mar. 2016 - Aug. 2016
Holiday Systems InternationalDepartment Manager
Dec. 2013 - Jan. 2016
Corpnet, Inc.Chief Operating Officer
Jan. 2010 - Sep. 2015
WARD 5 CHAMBER OF COMMERCEVice President
Aug. 2007 - Aug. 2012
American Family InsuranceAgency Owner
Oct. 2006 - Oct. 2011North Las Vegas
U.S. BankBranch Manager
Nov. 2003 - Oct. 2006Las Vegas, Nevada
U.S. BankBranch Manager
Nov. 2003 - Oct. 2006Prepares financial statements and analysis for branch
Manages and supervises department employees; responsible for day-to-day supervision and leadership
Maintains and oversees all banking procedures and processes
Recruiting, vetting, interviewing, and hiring new employees
Overseeing approvals of loans, lines of credit, and other fiscal plans
Assisting with customer service and satisfaction
Marketing branch within the community to attract business
Records and researches all financial information for analysis
Oversees budget reports, preparation of budgets, and analysis of budgets
Documents and interprets complicated financial information for bank clients
Advises on procedures and financial management as well as developing policies
Oversees financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance
Forecasts and plans according to fiscal needs
Growing bank’s number of accounts
Sallie MaeProject Manager
Nov. 1998 - Oct. 2003Las Vegas Metropolitan AreaCall center project and dialer manager
HSBCInformation System Analyst
Oct. 1993 - Nov. 1998Las Vegas Metropolitan Area
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