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Work Background
InforDevOps Engineer
Aug. 2021- Manage cloud-based and on-premise infrastructure environments.
- Install new applications and upgrade existing applications.
- Install request such as bug fixes, upgrades, enhancements in the application from the other teams.
- Manage and maintain system stability through monitoring and proactive maintenance of environments.
- Provide troubleshooting support and resolve issues escalated by other teams.
- Drive innovations to improve availability, reliability and performance.
- Ensure applications remain up-to-date to prevent potential issues and maintain optimal performance, security, and compatibility.
- Create and maintain clear and comprehensive documentation for infrastructure and processes.
DTNSystem Engineer
Nov. 2020 - Jul. 2021- Incident Management Process:
* Notifying customer and third-party service providers of issues, outages and remediation.
* Communicating with customers as required: keeping them informed of progress related to enhancements or individual incident activities.
* Escalate incident events to proper escalation to proper resolver team.
* Manage and triage tickets daily based on SLA’s, as well as client urgency and impact.
- Change Management Process.
- Problem Management Process such as documenting all actions in accordance with standard company policies and procedures.
- Monitoring server health.
- Administration and troubleshooting.
AccentureTechnical Architect
Aug. 2018 - Jul. 2020PhilippinesPeopleSoft Administration/ Application Support (October 2018 – June 2020)
- Plan, define, install and configure PeopleSoft systems and procedures.
- Monitor, analyze, tune and otherwise maintain PeopleSoft system performance and server health check.
- Build out application server, web server and process scheduler that depends on the abilities of the database.
- Configure and maintain ElasticSearch and PeopleSoft Test Framework.
- Migration of development objects and code.
- Troubleshoot reported environment related issues with production and non-production environments.
- Application of roles and access to users.
- Create script/s for the enhancement of the system/s.
- Implementing and supporting real-time web service using Integration Broker.
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