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Work Background
StoneAgente Comercial
Sep. 2023Campos dos Goytacazes, Rio de Janeiro, Brazil
Cervejaria MOHAVESales Manager
Jul. 2019 - Sep. 2023Rio de Janeiro e Região, Brasil
SonyEuropean Sales Support Specialist
Oct. 2018 - Apr. 2019BudapestResponsible for the Sales support of Sony Portugal. • Supporting the Sales team by managing customers’ accounts; • Monitoring processes in SAP (stock level, material incoming, delivery date, freight and logistics, etc.); • Following up with clients on the telephone and email for administrative purposes; • Understanding the requirements and specification to ensure customer satisfaction.
Tata Consultancy ServicesService Desk Analyst
Jul. 2018 - Oct. 2018Budapest• Handle and document incoming customer contacts
• Provide assistance in IT related issues • Troubleshooting of IT related problems • Using ticketing tool Service Now and SM7 to administrate issues and B2B tickets
• Maintain customer satisfaction and SLA’s
• Third Party vendor management
ComputacenterFirst Line Analyst 1
Jan. 2018 - Jul. 2018Budapest, HungarySupporting Languages: English / Spanish / Portuguese Responsibilities: • Handle and document incoming customer contacts
• Provide assistance in IT related issues • Troubleshooting of IT related problems • Using ticketing tool Service Now and SM7 to administrate issues and B2B tickets
• Maintain customer satisfaction and SLA’s
• Third Party vendor management -Dell
Meliá Hotels InternationalFront Office Coordinator
Nov. 2016 - Mar. 2017São Conrado - Rio de Janeiro Area, BrazilDeveloped a key role during the implementation of front office operations for the grand opening
of the hotel, by training the staff and coordinating the resources of the department according to
the company standards.
CE Facilities Services (Cleanevent Brasil)Condo Manager at the Residential Olympic Village - Olympics Rio2016
Apr. 2016 - Sep. 2016Rio de Janeiro Area, BrazilWorked as a Condo Manager for CE Facilities Services, a leader company specialized in providing total and individual services of facilities management in the UK and France, responsible for the whole housekeeping services for the olympic and paralympic athletes during the Rio 2016 games. I was responsible for managing 6 buildings with a total of 408 apartments of the residential olympic village, managing from 50 to 200 employees (according to occupancy rates), building and training high performance teams, including housekeepers, team leaders, supervisors, second in charge managers, stock/logistics and laundry.
Hotel São FranciscoFront Desk Manager
Jan. 2014 - Dec. 2015Rio de Janeiro Area, Brazil
Hotel São FranciscoExecutive Housekeeper
Jul. 2013 - Jan. 2014
ARPOADOR DE HOTEIS E TURISMO LTDAHousekeeping Supervisor
Apr. 2013 - Jul. 2013Ipanema, Rio de Janeiro, BrazilCoordinating, planning, supervising and organizing the housekeeping department of the Ipanema Inn hotel.
Top Gourmet (GL Events)Food & Beverage Supervisor - Freelancer at LAAD 2013
Apr. 2013 - Apr. 2013Rio de Janeiro, BrazilSupervising and coordinating the operations of F&B of the LAAD 2013 (LAAD Defence & Security – Feira Internacional de Defesa e Segurança).
Marriott Residence Inn - Tudor Wharf - BostonIntern
May. 2012 - Aug. 2012Greater Boston AreaIntense hands-on training as an intern in different departments of the Marriott Residence Inn at the Tudor Wharf in Boston. This property is managed by the Pyramid Hotel Group.
Bunker Hill Community CollegeHospitality Management
Feb. 2010 - Dec. 2012Charlestown, MassachusettsGraduated in the Hotel and Restaurant Management, and Travel and Tourism programs. Student member of the Alpha Kappa Mu, chapter of the Phi Theta Kappa International Honor Society. GPA: 3.69 (0-4 scale)
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