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Work Background
HCA HealthcareDirector, Training and Development
Dec. 2023 - Sep. 2024Brentwood, Tennessee, United StatesLeads the implementation of training and development programs across the Urgent Care line of business. Assesses and identifies training needs, delivers colleague training programs, and maintains a culture of continuous learning and growth. Defines, communicates, and tracks training and development department performance measures to support company success. Collaborates with Human Resources leadership in strategic planning to develop recommendations to support training and development strategies that align with company objectives.
PhyNet Dermatology LLCDirector, Training and Leadership Development
Oct. 2022 - Jul. 2023Nashville Metropolitan AreaCreated and implemented a talent development strategy that maximizes employees’ potential, provides opportunities for development, and fosters a high performing work environment.
Developed and manage a New Hire 90-Day Training program, focused primarily on the patient-facing staff.
Utilized PhyNet’s business strategy to develop a performance management system that cascades goals throughout the organization.
Developed and delivered leadership training for individuals at all levels to develop and enhance leadership traits and behaviors.
Coordinated with Talent Acquisition to identify key competencies for all positions that will be used throughout the Employee Life Cycle.
Identified career paths for key positions to then create programs that will encourage employee development, enabling the organization to be an employer of choice.
Led the performance management program and process. Evaluated and revised to drive a high performing work environment. Managed ongoing process focusing on company outcomes, developing talent and enhancing engagement, while also ensuring accountability for both managers and employees.
Designed and facilitated talent reviews and succession planning. Partnered with business leaders to identify needs, develop strategies, and ensure individual development plans and programs are put into practice and maintained.
Monitored metrics and KPI's, evaluated trends, and optimized the impact of training (turnover) and talent development (internal promotions). Developed reports and recommendations for executive-level meetings.
Reinforced a premier customer service mindset of the HR team. Provided prompt responses to all levels within the organization.
JumpCrewMilitary Engagement and Retention Advisor
Sep. 2022 - Mar. 2023Nashville, Tennessee, United StatesAct as advisor for all Military Brands Foster relationships with military bases and entities
AvailField Operations Manager
Sep. 2020 - Mar. 2022Nashville, Tennessee, United States
Tractor Supply CompanyTraining and Organizational Development Manager
Jul. 2019 - Jul. 2020Brentwood, TennesseeManages all training and leadership development for the Tractor Supply Distribution Network. This includes our distribution centers, mixing centers, and other logistics activities.
AmazonLearning and Talent Development Facilitator, N.A. Ops
May. 2017 - Jul. 2019Greater Nashville Area, TN-Coordinating, facilitating, coaching, and serving leaders at Amazon.
Copperweld Bimetallics LLCCustomer Relations Associate
Mar. 2014 - Jun. 2015Brentwood, Tennessee
Lipscomb University College of BusinessStudent Veteran
Feb. 2014 - May. 2017Greater Nashville Area, TNAchieved two degrees and one graduate certificate in three years while working full time.
U.S. ArmySenior Instructor/Senior Operations Manager
Jul. 1993 - Jul. 2013Worldwide
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