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Work Background
MosaicSenior Consultant
Jul. 2017 - Jan. 2022Denver, Colorado, United States• Learning & Development consulting for Utility companies including career progression, software implementation, and role-based learning for supervisors, controllers, field personnel and more.
• Consulting included role and task analysis, instructional design (ILT, VILT), training program design and development, project management.
• Clients included Dominion Energy, Ameren Gas & Electric, Louisville Gas & Electric, Austin Energy, Detroit Edison, and more.
Intelligent TrainingOwner, Sr Learning Consultant
Jan. 2017Greater Denver AreaConsulting for Learning and Development projects including:
o Design and development of L&D programs: training, career progression, performance, etc.
o Design and development of courses for Instructor Led Training (ILT), Virtual Instructor Led Training (VILT), web, and other blended learning solutions.
o Train-the-Trainer courses.
o Articulate, Camtasia, Captivate and other related software.
XeroxLearning and Development, Senior Consultant
Sep. 2015 - Jan. 2017Greater Denver AreaLearning and Development projects for multiple clients (Google, Ernst & Young, ABB, Hertz, GE, Worley Parsons, Delta Airlines…) with multiple modalities (web, eLearning, ILT, print...).
XeroxPerformance Improvement - Content Management Specialist
Aug. 2013 - Aug. 2015Houston, TXSenior Consultant | BP Upstream Talent & Learning - eXcellence Program
• Oversaw performance-based development program for Discipline specific, BP global new hires - 12 years.
• Consulted with Discipline Directors, VPs, and key personnel to develop performance career planning.
• Instrumental in development of Discipline Performance Roadmaps for online program tracking and engagement.
XeroxSenior Consultant - Training Managment
May. 2012 - Aug. 2014Baku, AzerbaijanProject: Establish a new training department in Baku, Azerbaijan in a location apart from BP offices in the region. Support the training manager and vendors in creating an 11 month training program with full analysis and testing capabilities. Senior Consultant | BP Upstream Talent & Learning - PREP Program
• Consulted on the design of the Petro-technical Resource Entry Programme (PREP) for upskill development of candidates from the Turkey, Azerbaijan, and Georgia regions for BP global. (Based in Baku, Azerbaijan)
• Advised and supported the Program Manager and VP of Upstream T&L and VP of BP Programmes.
• Developed program learning strategies, policies, and support methods of international education providers (Edinburgh, Scotland and Baku, Azerbaijan).
• Ensured on-site launch support and program development for intake, assessment, and graduation.
Xerox ServicesSenior Instructional Designer/ Learning Development
May. 2011 - Jan. 2017Houston, Texas, United StatesSenior Instructional Designer | BP Upstream Talent and Learning
• Capitalized on strong leadership ability to guide teams on the design and development of training materials for multiple face-to-face (ILT), eLearning, and virtual classes.
• Conducted meetings with SMEs/Technical Advisors to capture relevant content.
• Curriculum projects: Customer Service, Defect Elimination Course, Maintenance Planning Course, Work Management Systems, Subsurface Induction, more...
Immediate - Media MarketingNational & Global Training Director
Apr. 2003 - Nov. 2010Boulder, Colorado, United StatesClients based in United States, Europe, Puerto Rico, and Chile.
• Successfully led team through a rewrite of entire courseware library and class structures for ILT, eLearning, web, and computer-based training.
• Developed Learning & Development training programs for multiple roles and certification levels.
• Gained immense demand for additional training programs; tripled department revenue within two years. Training Director | National & International Training
• Conducted needs analysis with multiple stakeholders to translate the functions, methods, and best practices into all training deliverables.
• Successfully led multiple team development of eLearning products (CBT & Online courses).
• • Developed a Train-the-Trainer course to assist clients with training their staff.
• Conducted hundreds of instructor-led classes (ILT) for client personnel. Classes included administrative skills, management skills of supervisors of sales teams, and trainer skills for ongoing training. Classes increased the adoption rate and measurable success of clients. • Coordinated with stakeholders on developing, implementing, and managing multiple training web sites. • Conducted 15 monthly webinars for all clients resulting in increased client proficiency and training services.
• Created an online certification program based on the function or roles of end users. • Implemented two Learning Management Systems to efficiently administrate, document, track, report and deliver electronic educational technology courses.
CompUSATraining Manager
Apr. 1997 - Apr. 2001Instructor Manager for 40+ trainers in 5 locations in Colorado. Responsible for hiring trainers and continued trainer development. Part of a national team to increase the Trainer Certification standards for the entire corporation. This led to more requirements for training certifications and helped position CompUSA as a testing center for the Microsoft Office User Specialist program. Coordinated increased training capacity with Sales and staff support personnel. As a result, attendance and class offerings improved to the point of requesting multiple part-time trainers to consider full-time positions. Achieved multiple training and software certifications during this period. Conducted hundreds of training classes with a consistent high approval rating.
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