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Work Background
Tailored ManagementOperations Coordinator II
Dec. 2023San Jose, Costa Rica · HybridIn the role of a vital liaison between clients and internal teams, the Program Specialist plays a key role in fostering effective communication and collaboration for the successful execution of client programs. This involves upholding internal guidelines and driving continuous improvements, contributing to business growth and development. The specialist actively engages in cross-functional team dynamics, addressing client needs through coordinated efforts with HR for staffing, collaborating with Recruiting for talent acquisition, and overseeing precise payroll and accounting processes in line with Standard Operating Procedures (SOPs). Daily responsibilities include the preparation and delivery of detailed reports to maintain strong client relationships, providing insights into program progress and key metrics. Furthermore, the specialist demonstrates adaptability and a profound understanding of organizational functions while actively supporting various client programs, collaborating closely with internal team members and program managers to align efforts and optimize operations management for overall program objectives.
Tailored ManagementProgram Coordinator
Jun. 2023 - Dec. 2023San Jose, Costa Rica · HybridIn this role, responsibilities include serving as a liaison between recruiters and candidates, managing candidate email communication throughout the hiring process, coordinating onboarding tasks, maintaining accurate records in the Vendor Management System (VMS) and Applicant Tracking System (ATS), handling worker assignment changes, ensuring timely closure of work orders, providing continuous communication with candidates and clients, supporting other client programs, preparing daily reporting, and attending supplier calls. The role also involves assisting with equipment collection, following internal SOPs, and collaborating with internal team members and program managers. Administrative duties are also part of the responsibilities.
Medical Tourism AdvisorsCo-Founder & Owner
Jan. 2021Built company from ground up through networking, cold calling, and strong business insight; maintaining and utilizing personal relationships created while an office manager and my knowledge of Costa Rica. Liaison service between international patients (the US and Canada) and medical offices in Costa Rica
Cleo Dental ClinicOperations Manager
Feb. 2015 - Jan. 2022Costa RicaManaged schedules, organized office functions and oversaw daily operations of office with 20+ employees. Hired, trained, and performed on-boarding of new employees. Negotiated vendor contracts, implemented office supplies inventory control, and standardized office ordering procedures. Implemented cloud-based data management system, utilize CRM to its full potential. Determined and researched purchases on capital equipment for back and front office, including medical equipment, computers, and office supplies. Coordinated and directed business's financial and budget activities, including billing, and collections. Prepared operational reports to update senior leaders on routine activities and special projects. Served as point of contact to support prompt resolution of requests and complaints. Influenced decision-making at an organizational level to resolve key business issues. Prepared presentations and reports for management to aid in key financial planning and decision-making.
Black & VeatchElectrical Engineer
Jun. 2007 - Dec. 2014Kansas City, Missouri AreaElectrical Engineer in Water America Department
Circuito S.A.Electrical Engineer Intern
May. 2006 - Jul. 2006Costa RicaDesigned the layout for the lighting and receptacle distribution of residences, offices, shopping centers and other buildings based on the NEC 2005 regulations.
Calculated the lighting and receptacle loads to complete the panel schedule.
Tecnoconsult Ingeniería EletromecánicaElectrical Engineer Intern
Aug. 2004 - Mar. 2005Costa RicaDesigned the lighting distribution of residences, offices, shopping centers and other buildings
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