Royal Thaqi OyTransport Operations Manager
Jul. 2017 - Nov. 2019Espoo, FinlandOversaw planning, costing and allocating routes and vehicles ensuring flexibility to meet varying customer needs. Formed proactive and structured approach to fleet vehicle maintenance, adhering to designated budget and ensuring all vehicles used are fit for purpose as well as compliant with legal, regulatory, and contractual requirements. Steered team of drivers and transport assistants to deliver high-quality customer service. Escalated identified issues and recommended solutions to Service Manager and Assistant Service Manager. ♦ Reduced client reclamations by 42% by developing new driver management system.