Jessica Evans

Business Operations Manager @Freelancer

United KingdomPresentation Designer🔥 Startup Founder💸 MarketingExecutive Coach✔️ ITBusiness OwnerInterior Designer🐦 Design🧨 Consulting🎥 EntertainmentProduct Consultant✨ Business OwnerAdvisor

I specialize in optimizing business processes to ensure small businesses operate at peak efficiency. With a focus on new business development and customer relationship management, I've honed my expertise in transforming operational challenges into growth opportunities. My strategies are designed to align with the unique visions and passions of each client, fostering an environment where businesses can thrive. Leveraging over 25 years of experience in business operations management, my work is characterized by a commitment to excellence and a collaborative approach to problem-solving. This involves not only identifying bottlenecks but also implementing bespoke solutions that enhance productivity and streamline workflows, thereby supporting the sustainable expansion and success of my clients' ventures.

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Work Background

Evolve HubDirector of Operations

Jan. 2024Dubai, United Arab Emirates · RemoteAt Evolve Hub, we understand the intricacies of small business operations. Our expertise lies in not just identifying the bottlenecks but in crafting tailored solutions that breathe new life into your business. This is your chance to not only find solutions but to transform your business operations in ways that align with your original vision and passion.

FreelanceBusiness Operations Manager

Jan. 2018Cambridge, England, United Kingdom · HybridSupporting other soloprenuers, SMEs, Coaches, start ups and companies with their business operations, taking away their daily headaches to allow them to concerntrate on the things they love to do. I work mostly remotely with clients in Europe, US and Australia.

Estelles Makeup and BeautyOperations and Business Support Manager

Feb. 2020Histon, England, United Kingdom · HybridSupported the business owner with expanding her business and sourcing new premises for her salon. Management of builders and contractors for salon refit Creation website Providing HR documents and recruitment assistance Compiling business contracts Keeping business legalities up to date Assisting with the opening of the new Skin Lounge Shop refit management

Conscious LeadersOperations Manager

Jun. 2020 - Jul. 2023RemoteAssisted with company rebrand, created new website and built in Squarespace. Social media drafting and schedulling Upload of monthly podcast, using Podbean and then highlighting on website Assist with diary management and meetings Google drive administration Supporting book launch event Co-ordination of Conscious Leaders meetings

Sara Slade InteriorsOperations Manager

Jun. 2018 - Dec. 2022Cambridge, England, United Kingdom · On-siteStreamlining of business processes Financial Support with invoicing and book keeping Business operations Management Client Management Project Management Office Management HR Support Google Administration

Mohawk (Hong Kong) LimitedOperations Director

Jun. 2016 - Jun. 2018Hong Kong

Condor Creative HQOperations Director and Company Secretary

Sep. 2017 - Apr. 2018London, United Kingdom

Kubo HQOperations and Commercial Director

Sep. 2017 - Apr. 2018Cambridge, United Kingdom

Mohawk AgencyHead of Operations

Jun. 2016 - Sep. 2017London/CambridgeMohawk are a creative agency, with offices in London, Cambridge and Hong Kong. They create award winning ideas, raising brand awareness and creative strategies, from print, digital, events and social awareness. Serves as a company leader, overseeing day-to-day operations and focusing on the long-term interests of the business. Pursues new business opportunities and manages functions such as company associations, employee activities and evaluations, and other matters that relate to a company's operations. Plays an important role in corporate and commercial management, including accounts and HR.

Mohawk AgencyHead of Internal Operations

Apr. 2011 - May. 2016London and Cambridge, United Kingdom•Managing new business opportunities and potential client relationships; from initial requests for information through to successful on-boarding of a client at which point the processes passes to the project team • Preparing new business documents and presentations, creating weekly/monthly forecasts on revenue/target management and agency social media presence • Continuously review supplier and third party spend, eliminating unnecessary costs and reviewing contracts and services where necessary • Contribute to the employee experience; overseeing the maintenance of working environments, IT systems, business tools and reviewing these to support continuous improvement as the agency develops and grows • Ensuring working environments and practices adhere to legislative requirements whilst maintaining the desired agency environment • Work with the management team to generate and manage communications to the wider agency in regards to updates and changes for new business, environment, systems and tools • Account Director for The Guardian US and The Guardian Trade Marketing team, delivering on various projects, across the UK, East and West Coast US.

Sentec LtdExecutive Assistant (Contract role/Maternity cover)

Mar. 2010 - Apr. 2011Cambridge, United KingdomSentec is the world-leading supplier of smart grid and metering technology, providing innovation and product development for energy management and the utilities industry. Supporting the four Directors of the business with executive administration, diary and meeting management · Arranging extensive national and international travel itineraries for the Directors · Managing logistics for board meetings, preparing relevant board papers from various business units and minute taking in the meetings · Management of conference logistics and preparation for internal conferences · Preparing and maintaining the asset management register · Preparing RFI and RFP documentation to enable new business growth within the business

Savoir Faire CambridgeOwner and Director

Jun. 2009 - Apr. 2011East Anglia, UK

Network RailProject Manager Change

Jan. 2003 - Jun. 2009Network Rail, run, maintain and develop Britain’s rail tracks, signaling, bridges, tunnels, level crossings and many key stations. With over 130,000 employees, from ground staff, to those working within the project and territories teams. During this role I reported to the Technical Service Director and Head of Health and Safety for Network Rail. Working with the relevant Executive Sponsors and Functional Directors to agree remit and success criteria of ‘change’ projects Manage the development and delivery of change projects in compliance with company processes and procedures Project Safety Leadership Group (PSLG) secretary, being the first point of contact for CEO’s and directors of every major engineering and railway sectors for the delivery of safety improvement of the UK rail network Manage the production of project management plans for change projects Discussing and implementation of key performance indicators (KPI’s) and reporting back to board level Prepare reports for Engineering, Systems and IT functions throughout the Technical Services Department with over 300 employees Support the Technical services director with all administration for his 13 key reports, including PA’s and Team Organisers.