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Work Background
Gordon-Conwell Theological SeminarySystem Specialist
Nov. 2024Charlotte, North Carolina, United States
Travel Triptastic Travel Advisor
Oct. 2021United StatesMeet with clients to determine travel needs, budgets and preferences. Sell and coordinate transportation, accommodations, insurance, tours and activities. Advise clients regarding destinations, cultures, customs, weather and activities. Collect payments, book travel arrangements and pay applicable fees.
Jaibirds Worthy WorksChief Executive Officer
Jun. 2020 - Jun. 2025United StatesInform and direct volunteers to implement programs and services that align with the organization's goals to educate and support youth in underserved communities to succeed physically, emotionally and spiritually. Help plan and schedule activities and events that further the organization's efforts. Motivate, empower, and provide direction for participants and volunteers.
Holy Trinity Lutheran ChurchDirector of Children's Ministries
Mar. 2017 - May. 2022Gastonia, North CarolinaRecruited and directed 40+ volunteer teachers and leaders and staff for all Children’s Ministry positions.
Improved weekly and special programs participating by 60% within 8 months through community outreach, marketing campaigns, increasing social media presence and increasing congregational engagement opportunities.
Created and oversaw community outreach, local missions and family feeding programs, themed holiday events, VBS, Sunday School and summer camp curriculum for elementary aged children and their families allowing for more than 200 families to be served every month. Planned and coordinated a regular training program for all Children’s Ministry staff.
Give practical tips for solving problems.
Observed, evaluated, and affirmed leaders, teachers, and leaders in order to help them understand their strengths and to encourage them in areas where improvement was possible.
Coordinated regular planning meetings for team members that include teacher training and opportunities for spiritual growth.
Developed camp, VBS, Sunday School, bible study, and mid-week fellowship curriculum for preK-elementary school participants
Communicated with church leaders and the congregation regarding the purpose, value, and procedures of Children’s Ministry.
Gaston County Family YMCAYouth and Family Program Director and Curriculum Development Director
Mar. 2016 - Jan. 2022Gastonia, NCSupervised all operations for 12 afterschool program sites with more than 400 students and 2 summer day camp sites with 300+ participants generating over $800,000 each year. Managed 3-4 fundraising program and capital campaigns each year to collect more than $50k per year. Oversaw several department “fun-fundraising” events each year bringing in $10k-20K for special program scholarships.
Implemented a new social emotional learning and training program for participants, families and staff which increased program participation by 20-30 students each term and improved parent engagement by 40%. Redesigned a summer camp and academic year educational program to comply with CDC recommendations for personal distance and healthy interactions for more than 120 children in need of care during the pandemic.
Created 40 weekly themed educational, social and physical activity plans complete with resources, materials, and instructions for facilitators and counselors to easily engage campers in activities utilizing less than 2/3 of the budget allowance.
Apple Inc.Technical Advisor
Apr. 2013 - May. 2014Concord, NCAs the customer's first point of contact, I assessed issues and troubleshot hardware and software concerns. Specifically, I provided support for iPhone, iPod, iPad, iMac, MacBook, MacBook Pro, Mac Pro, AirPort, and Apple TV along with assisting PC/Windows users to configure non-Apple products to work flawlessly with available Apple software and devices. Assisted an average of 180 customers/day via chat and phone maintaining an AHT of under 5 minutes and a customer satisfaction rating of 4.9/5.0.
Market ReadyProject Manager
Mar. 2013 - Mar. 2016Ohio, United StatesOversaw property maintenance projects for MR’s largest rental property customer with more than 4000 single family homes, townhouses and condos in my portfolio. Designed customer work order tracking system for clients to track requests, progress and completion feedback which improved client satisfaction by 30% within 6 months of implementation. Planned and defined scope of work for each project.
Trained new project managers and vendors.
Estimated material and labor costs and provided bids to client.
Ensured projects were completed on time and within budget to ensure client satisfaction and company profitability.
Cline InspectionsOwner
Jan. 2012United StatesComplete 50+ property inspections per week for landlords, mortgagees, and insurance companies to ensure contractors have properly completed restoration or remediation work orders, properties are safe and maintenance is being performed consistently and accurately for clients. Handle all vendor relationships, inventory management and ordering, vehicle and equipment maintenance, scheduling, budgeting, financial reports, AR & AP, work order tracking, customer relations and contract negations as a $180K/year small business owner. Increased revenue by $90k in one year through networking, increasing service region and adding new service options.
A2Z Field ServicesProject Specialist
Oct. 2010 - May. 2012Charlotte, NCWorked directly with project manager to create and supervise the property specialists department.
Established and executed new department standards and procedures.
Spearheaded cross-functional initiative to decrease cost of operations via vendor recruiting, training and negotiations.
Reduced and controlled expenses by developing quality analysis standards for all specialty vendors.
Developed and executed policies for handling all occupied conveyances, evictions, mortgagee demands and re-conveyances.
Created and implemented project task tracking system for vendors, contractors, team members and stakeholders in order to increase transparency and improve on time and within budget deliverables.
Acted as liaison to HUD for REO contract compliance issues and negotiations of $1.2 M in pass-through expenses for restoration and remediation issues for over 300 HUD owned properties.
Managed 90+ speciality restoration, renovation and remediation vendors including recruiting, onboarding, training, on going evaluation and providing positive and constructive feedback to ensure all work was completed properly and efficiently.
Fresco Holdings, LLCDirector of Training and Development
Apr. 2007 - Sep. 2010Implemented CMR software, customer loyalty program and targeted marketing opportunities that resulted in increased repeat customers by 25% within 3 months of implementation and continued to grow by 5% for the following 9 months and 3% for the following 2 years.
Developed and delivered over 20 in person and virtual “tell-show-do” training programs for restaurant and coffee shop team members with job aids, knowledge evaluations, refresh courses and feedback forms.
Through continuous on the job training and changes to customer service policies and company product quality guidelines, increased customer satisfaction with service and products from a 3 star to a 5 star rating for more than 300 customers within 12 weeks of change adoption.
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