Jessica Carlson

Freelance IT and Technology consultant @Self Employed

United States🗿 HR🐦 Design🧑‍🔬 Engineer🧨 Consulting🎥 EntertainmentSinger🧮 EducationAuthorJournalistEditorSystem ArchitectLecturerQA EngineerProduct ManagerProject ManagerLife CoachingData ScientistTutorSolution IntegratorTraining&Development SpecialistAdministrative SpecialistSoft Skills TrainerHR AnalystAssociateComputer engineerResearcherDatabase Developer✔️ ITSecurity AnalystSystem AnalystiOS DeveloperTech SupportAndroid DeveloperData AnalystBI Analyst

Jessica Carlson is a highly experienced Freelance IT and Technology consultant currently self-employed. She possesses a deep understanding of IT systems, software, and technology, and uses her expertise to provide solutions that improve business efficiency and productivity. Jessica specializes in identifying and rectifying technological issues, developing and implementing IT strategies, and providing guidance on technology-related matters. She offers a unique blend of technical knowledge, problem-solving skills, and business acumen, enabling her to deliver high-quality, cost-effective solutions for her clients.

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Work Background

Cyber BarkCybersecurity compliance specialist

Sep. 2024United States, ChicagoPerformed critical evaluations of client IT systems, networks, and processes to identify vulnerabilities and ensure compliance with industry standards. Provided actionable recommendations to mitigate risks and enhance security posture.

OutlierAI Trainer

Jun. 2024United States

UserTestingSoftware Tester

Feb. 2024Texas, United StatesA Software Tester at UserTesting is responsible for ensuring the quality and reliability of the company's software products and platform. Key duties include: Developing and executing comprehensive test plans and test cases Identifying, documenting, and reporting software defects and issues Collaborating with development teams to troubleshoot and resolve bugs Performing functional, regression, compatibility, and usability testing Contributing to automation efforts to optimize testing efficiency Providing feedback to improve software quality and user experience Staying current with testing methodologies, tools, and best practices The Software Tester plays a crucial role in delivering high-quality, user-friendly solutions to UserTesting's clients. Strong problem-solving skills, attention to detail, and excellent communication are essential in this position.

Support Services GroupSales Representative

Jan. 2024 - Jun. 2024Remote

Texas Department Of Criminal JusticeInstitutional Parole Officer

Oct. 2023 - Jan. 2024Huntsville, Texas, United States

UberUber driver

Apr. 2022 - Jan. 2024Houston, Texas, United States

Elevate pfsThird party liability specialist

Apr. 2022 - Feb. 2023Houston, Texas, United StatesThe primary responsibility of the TPL Specialist is to assist with quality assurance and accuracy of claims review and support of the third party liability (TPL) processes • Review and maintain accurate and updated patient information in billing system • Conducts direct contact with patient's health insurance company to verify services are covered under patients benefit plan • Initiates authorization process with the health insurance plan • Communicates required documentation needed to complete the authorization process • Timely and consistent follow up with locations for requested information • Confirms any secondary policies and applies same process regarding eligibility, benefits and authorization requirements • Forecasts and communicates potential Billing and A/R challenges or concerns to the Billing and A/R managers • Conducts an accurate review of received documents to determine specific requirements are met for compliance

Montgomery County Sheriff's Office911 dispatcher/Records Specialist

Apr. 2021 - Apr. 2022Conroe, Texas, United StatesReceives incoming open records requests via email, mail, fax, and in person to release information regarding criminal background checks, police reports, incarceration and arrest information, video and audio media. - Evaluates, redacts, and combines information to be appropriate for release to either the public or an agency. - Utilizes Microsoft Office software such as Word, Excel, Adobe Acrobat, to combine and redact open records requests. - Communicates with the public and agencies to ensure their request is processed in a timely and efficient manner. - Releases open records requests via email, fax, in person, and US mail. - Communicates with internal personnel to obtain requested records such as arrest, building reports, dash, body cam, and dash cam footage. - Uses Spillman and AbleTerm to look up information pertaining to requests and compiles information from the results. Operates a fire computer-aided dispatching console consisting of a multi-button telephone system, base radio, and computer terminal. - Answers incoming calls and extracts necessary information from citizens. - Evaluates incoming calls to determine the nature and urgency of the call. - Dispatches the appropriate fire/EMS unit(s). - Keeps track of the status and location of all fire apparatus and fire investigators. - Transmits messages and information to fire/EMS units responding to calls. - Questions callers to determine the nature and location of the problem, extracts and records essential information, and provides proper instructions to callers. - Dispatches via a radio console, emergency and other calls requiring law enforcement response.

Indiana Department Of Child ServicesFamily Case Manager

Jun. 2019 - Feb. 2021Ft wayne IndianaFamily Case Managers in permanency direct casework specializing in child protection, family- and adolescent-crisis response, delinquency and parent/child conflict, emancipation planning and facilitating adoptions. The FCM must have family engagement skills to work with families in mitigating risk and enhancing safety that will be used in both the office, client homes, and in the community. Extensive case documentation is required, which includes preparing court reports and social histories, coordinating resources, and collaborating with service providers, courts, the community, schools, and assessment centers.

NORTHEASTERN CENTER, INC.Case Manager

Sep. 2018 - Jun. 2019Kendallville, Indiana, United StatesProviding case management services to over 30 clients, including more than 15 probation-based clients, with a focus on recovery, medication, skill management, and compliance. • Performing administrative duties such as printing, scanning, filing, faxing, and communicating via phone with external agencies to organize and facilitate proper care for patients. • Communicating with medical, mental health, and criminal justice personnel to collaborate and manage clients' recovery plans, optimizing chances for successful recovery and rehabilitation. • Implementing and maintaining case notes, care plans, and various mental health assessments in the essential portal. • Assisting in the planning and implementation of activities associated with the KOP Marketing Committee. • Managing Recovery Works Indiana referrals and intakes. • Managing and reporting probationary patient information to designated county officers via monthly probation reports. • Assisting in medication-assisted treatment protocols with eligible clients.

US NavyAviation structural mechanic/Administrative IT MANAGER

Sep. 2009 - Aug. 2014Whidbey island WAPerformed administrative duties including processing part orders on the computer, copying, filing, faxing, and organizing publication manuals to better facilitate proper and efficient procedures for the shop and surrounding commands. - Saved the United States Navy more than $4 million by repairing and reconstructing aircraft and helicopter parts with fiberglass and other composite materials. - Increased shop manpower and work output by 20% through training individuals in composite construction and repair. - Assisted superiors in training over 100 individuals in command policies and procedures. Assisted command IT personnel by performing entry-level computer technical services. - Answered phone calls and assisted in administrative office duties such as filing, office organization, and customer service. - Assisted superiors in training over 100 individuals in command policies and procedures. - Effectively managed and organized computer data for the command training program.

Self EmployedFreelance Information Technology Consultant

Jul. 2009United States• Successfully jailbroke and rooted over 100 Android and Apple devices, empowering users with greater control and customization options • Developed and installed 20+ custom operating systems, tailored to individual client needs and preferences • Resolved 200+ hardware and software issues for Apple and Windows users, minimizing downtime and enhancing productivity • Earned a reputation for providing reliable, efficient, and user-friendly technology solutions, leading to a steady stream of client referrals and repeat business