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Work Background
ForesightAdvisory Board Member
Jan. 2025
ZealotAdvisory Board
Oct. 2024
ValuizeExecutive in Residence
Jun. 2024Building pipeline, serving as an Advisory Board member, and driving business development initiatives. Securing net-new logos, building strategic partner alliances, and crafting effective go-to-market (GTM) strategies. Responsible for designing account-based marketing campaigns, account planning methodologies, and sales strategies to generate robust pipelines and accelerate business growth.
cleverbridgeChief Customer Officer
Jul. 2021 - May. 2024Chicago, Illinois, United StatesLed a global Customer Success organization of 150+ team members, driving over $200M in customer business expansion through effective Up Sell and Cross Sell strategies. Spearheaded the implementation of AI, self-service, and automation solutions, resulting in a $3.0M improvement in EBITDA and a 4% increase in CSAT through enhanced Omni Channel support. Achieved 22% growth in the Digital Marketing Services business by leveraging affiliates and partners, while developing data-driven insights and KPI dashboards to ensure operational excellence.
Siemens PLM SoftwareSenior Vice President Customer Success
May. 2019 - Jun. 2021Greater Chicago AreaI successfully increased Annual Recurring Revenue (ARR) by $20M through strategic expansions and the introduction of innovative service offerings. By actively listening to customer feedback, I developed new services that directly addressed their needs, ensuring continuous growth and customer satisfaction. I also enhanced the Net Promoter Score (NPS) by 5% by focusing on improving the customer experience and implementing proactive responsiveness initiatives. My approach consistently delivered measurable results, strengthening customer relationships and driving business success.
LinkedInGlobal Head, Value Added Services and Customer Success
Dec. 2014 - May. 2017Greater Chicago AreaI managed a $3B Annual Recurring Revenue portfolio at LinkedIn, overseeing a 180-person global team across Professional Services, Tech Consulting, and Education. With a focus on driving revenue growth and enhancing customer satisfaction, I developed a comprehensive business plan and new service offerings that monetized value-added services. Additionally, I demonstrated leadership and strategic vision by establishing a professional services team and product offering from the ground up, positioning the business for long-term success and fostering strong, enduring customer relationships.
Salesforce.comVice President- Customer Success
May. 2012 - Dec. 2014I managed a $90M Customer Success P&L for Salesforce Marketing Cloud, overseeing critical functions such as Customer Success, Technical Support, Professional Services, Training, and Alliances. I also led global Strategy and Operations for a $450M Salesforce Services P&L, driving growth and operational excellence across the business. Through the implementation of innovative strategies aimed at enhancing customer satisfaction and retention, I successfully increased revenue and fostered greater customer loyalty, contributing to long-term business success and sustainable growth.
EMCVice President- Information Intelligence Group
Jan. 2010 - Mar. 2012I was responsible for managing a 500-person, $90M Professional Services P&L across Consulting and Education for North America. This role involved overseeing the strategy, operations, and delivery of services, ensuring strong business performance and customer satisfaction. My leadership focused on optimizing resources, driving operational efficiency, and executing growth initiatives to maintain and expand the practice's success in a competitive market.
BEA SystemsSenior Practice Director
Jun. 2003 - Jan. 2009I successfully managed a Professional Services P&L, overseeing Sales, Operations, and Delivery, driving a 35% year-over-year growth. My approach focused on optimizing sales strategies, streamlining operations, and executing targeted marketing initiatives to enhance service delivery and expand market reach. This resulted in significant revenue growth, strengthened customer relationships, and a sustained competitive advantage in the industry.
IBMEngagement and Project Manager
Jan. 1996 - Dec. 2003Greater Chicago AreaI began my career as a Certified Project Manager, successfully leading multi-million dollar system integration projects. Transitioning into Sales, I generated over $100M in revenue from Fortune 500 enterprise accounts, leveraging my deep technical expertise and a consultative, customer focused approach. This combination of project management and sales experience enabled me to drive business growth, manage complex customer relationships, and deliver impactful solutions that align with client needs.
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