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Work Background
Ruth Heron Executive Coach and Consultancy LtdManaging Director
Apr. 2023Gainsborough, England, United Kingdom · HybridAuthor, Coach, international speaker, leader, organisational and individual change motivator with success as a learning and organisational development specialist in private and public sectors.
Care Quality CommissionAcademy Learning Consultant
Apr. 2017United KingdomProvides proactive and responsive internal learning and organisational development consultancy which builds and has built on required capability, competence and talent to develop a learning and performance culture, working with leadership and management teams to shape workforce plans, through learning requirements and plans aligned to business priorities and strategy. Provides a strong strategic focus for senior relationships, influencing and enabling change at executive and senior leadership levels, as an active member of several senior leadership teams across CQC directorates. Leads on learning for Hospitals and Primary Medical Services directorates as well as regulatory activity. Have led on learning for the Strategy and Intelligence directorate. Achievements:
Strategic Learning Needs Analysis per directorate
Programme of Learning per directorate
Business case development and procurement of learning solutions
Trained Team Development Practitioner for Myers Briggs (MBTi), Strengths Deployment Inventory (SDI) and Neurolinguistics Programming (NLP) Success – Learning and organisational development programmes successfully rolled out and learning applied to practice, which has increased performance, improvement, innovation and quality of work.
Care Quality CommissionDelivery Lead - Performance, Planning and Quality
May. 2015 - Mar. 2017Homebased - North West LeicestershireThe management of the strategic alignment of all performance indicators, quality assurance, risk assessment and management and business planning for the Customer Support Services area; Circa 650 staff – Contact and Support staff. Lead the delivery of management information across NCSC and Business Support to ensure intelligence reporting to the Director Customer Support Services Design and create new performance system that interacts with both NCSC and Business Support areas Design and create a quality model to support and measure administrative transactions and support activity Lead on all risk management and planning for NCSC and Business Support Support management assurance for and on behalf of NCSC and Business Support Lead the PPQ team to support performance reporting to NCSC and Business Support activities to internal and external customers ensuring delivery of excellent customer experience Leading the development and implementation of consistent requirements to ensure robust reporting; delivered against agreed performance standards Develop, maintain and sustain effective customer service relationships across CQC Directorates and with external stakeholders Provide leadership in order to efficiently and effectively manage the delivery of this area Deliver robust financial controls Ensure compliance with agreed policies and legislation Lead the enabling area to deliver high quality reporting and enhance customer experience to the defined business areas
Care Quality CommmissionAcademy Business Partner
Nov. 2010 - Apr. 2015UK WideManaged the strategic alignment of learning and organisational development requirements to support business planning and corporate priorities, establishing and implementing a consistent approach, robust processes and programme to support learning and development design, development, commissioning and evaluation.
Care Quality CommissionLearning and Development Consultant
Apr. 2009 - Nov. 2010Managed the design and continuous improvement of learning solutions to meet business requirement and deliver value and the project management of learning solutions from end-to-end, to include interfacing with internal subject matter experts, outsourced business partners and external providers in the development and design of training programmes.
Commission for Social Care InspectionPeople Development Lead - Home Working Implementation
Aug. 2007 - Mar. 2009Successfully project managed a major UK wide organisational structural support change within a Regulatory Organisation, its implementation and evaluation over a 19-month period, which improved the working lives of home-based employees – 830 employees from office-based to home-based.
Commission for Social Care InspectionRegional Learning & Development Manager and Regional Change Manager
Nov. 2005 - Jul. 2007Lead on the development and delivery of all learning and development interventions along with all change initiatives for staff across the East Midlands. Learning programme development and management, with delivery of corporate and local initiatives.
Harrow Primary Care TrustInterim Organisational Development Manager
Aug. 2005 - Oct. 2005Responsible for all learning and organisational development budget, planning and delivery, including the plans for learning programmes to align with business plan requirements.
East Sussex County Healthcare NHS TrustHead of Workforce Planning and Development
Jan. 2004 - Dec. 2004Headed up a workforce planning and learning and development shared service for 5 NHS organisations (one mental health and four primary care trusts), with circa 5000 staff. Responsible for commissioning training, income generation of budget to deliver training, whilst managing a team of 21 staff. Lead on all leadership and management development training, with the development of bespoke management development competencies for four levels of managers. Overall accountability for individual, team and service development plans, management information and reporting, evaluation of training and quality assurance of development and delivery.
East Sussex County Healthcare NHS TrustTraining and Development Manager
Oct. 2000 - Dec. 2003Development and delivery of all learning and development packages for all staff both mental health and community health staff across the Trust. Specialised development and delivery for leadership, management and soft skills requirements.
Eastbourne and County NHS TrustTraining and Development Officer
Nov. 1997 - Aug. 2000Development and delivery of all management and soft skills training, coaching and team development.
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