SENATISenior Manager Corporate Marketing
Nov. 2015 - Jun. 2021Peru · On-siteLeading Institute for tech education, +60 years of successful history, +80 campus nationwide, 68 careers, student population of +100K, 430K in continuous education, +4,7K employees, CEO direct report. Responsible for the brand´s sustained value generation; 360° strategic marketing plan, commercial plans, market research, KPI´s fulfillment.
- 25% accumulated growth, achieving +100K students by 2019.
- +10% enrollment goals 2020 (pandemic). +57% in first admission calls 2021 over 2020. - Retention: -20% the desertion index by 2019.
- Market share growth 17.4% to 18.4% (IPSOS, 2019).
- Brand leadership consolidation: sustained TOM growth, applicants’ universe: 18% in 2016 to 40% in 2019 (+123%); intention rate from 12% in el 2016 to 29% in 2019 – Ipsos. Considered within the top 50 brands with major recognition in Peru. - Brand relaunch, repositioning strategy, renewed corporate identity. - Digital Marketing strategy design and execution, enabling to built and consolidate the largest vibrant community in social media; referral in higher education, aprox 1MM followers, peaks of engagement rate +3.4%, costs per leads (CPL) under US$0.30 in key campaigns.
- Customer experience and contactability optimization: CRM strategies and MS Dynamics implementation, achieving a 70% conversion rate. New channel development: chatweb, whatsapp business, IA: chatbots. Ambassador Program.
-PR: near to US$3 MM in FREE PRESS, + 1.3K appearances in high reach media.
Acknowledgments: “The Best Institute to Study”, Ipsos survey. Recognized by Facebook for the digital marketing strategy management during pandemic in 2020. Finalist in “Women Marketeer Awards 2019”, Gold in WINA digital media category 2018, Ideas 2017 award in advertising creativity for Digital Media Senati IT School Campaign; FEPI award 2017 (Argentina) non-traditional media.
Invited participant for collaborative missions in favor of educational excellence in technical education: USA, Set 2016; Canada Nov. 2017.