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Dress for Success OregonOperations and Finance Assistant
Apr. 2024Remote, OregonAssist Executive Director with accounting inflows and outflows. Enter bill pays into Quickbooks. Donation data entry into Salesforce. Donation and campaign reporting in Salesforce to catch up on thank you notes and donation receipts. Create standard operating procedures for mail merges, recurring donations, donation reporting, and streamlined data entry. Manage donation inflows through PayPal, NPO Your Cause/BlackBaud, Benefity and Givelively.
FIRST RULE GROUP, LLCPeople Operations Manager
Jun. 2023Remote, Oregon1/2024 - Current: Company's first People Operations (HR) Manager. Working toward a goal of operational excellence as the firm continues to scale and grow. Created HR policies and procedures, first batch to go live in April 2024. Standardizing, documenting and automating (where possible) onboarding and offboarding processes. Created onboarding and offboarding (exit interview) surveys. Assessed a learning management system, implementation of which is currently on hold until Q3. AIHR HR Generalist certification in progress. Assist in company-wide DEI training. Build and implement a charitable contribution program. 6/2023-12/2023: Assisted a woman started and owned consulting company in building relationships with project managers, organizational change management consultants and business analysts for current and upcoming consulting opportunities.
ConduentGlobal Recruitment Lead - Center of Excellence
Jun. 2022 - May. 2023Remote, OregonIn this role, I am acting as a global recruitment subject matter expert and project manager, steering change management, training, and communication for s global CRM execution. I am creating a global step-by-step day in the life of full recruiting lifecycle to work as a training guide and to uncover areas to improve efficiencies. I have also prepared a contact list and FAQ resource document for multiple internal departments to guide TA team of each department function. I’ve consolidated an incentive process guide on how to build incentives into offers to educate recruiters and improve accuracy in offer letters. Key accomplishments:
Executed RoleMapper AI job description tool for all professional roles across North America for inclusive job advertisement and improving diversity attraction. Assessed and enhanced efficiencies related to people, process, and technology in recruiting function across globe, impacting a recruiting team of 342 professionals. Established and conducted global/candidate and hiring manager satisfaction surveys to measure recruiter effectiveness in fostering a positive candidate/hiring manager experience. Collaborated with technical staff to modify and recover recruiter and TA lead dashboards in iCIMS and maximized functionality and efficiency of recruiter workflow. Created global TA new hire training for sourcers, recruiters and candidate experience specialists.
ConduentDirector, Talent Acquisition - North America
Feb. 2020 - Jun. 2022United StatesHere, I oversaw activities of a global team for executive, sales, corporate, IT, and professional business unit hiring in North America. I provided talent data, metrics, and analytics to structure talent strategies and increase performance. I created and deployed decision tree and rules of engagement policy/process for search firm engagement for professional hiring to reduce spend on easy to fill searches and integrated a reference check vendor into iCIMS for all US-based, director level and above hires. I acted as HR liaison for Conduent's Women's Impact Network (WIN) and actively engaged in Recruiting and Professional Development Committees within WIN with initiatives related to success stories and internal mentorship, while acting as a co-chair of the Membership committee. Key accomplishments:
Promoted from Senior Manager Sales Talent Acquisition to Director of Talent Acquisition via stellar performance. Developed new recruiter training and information repository for templates, processes, resources to improve new hire onboarding experience. Led and executed structure and processes resulted in the TA team surpassing 2021 goals of hires 1519 with the average time to fill of 47-days: 183% over target fills and 69% under time to fill target. Stood up and standardized a successful and compliant executive recruiting function leading to over 90 executive level hires in two years, a stronger emphasis on diversity candidate slates and strong relationships and trust with the C-suite.
ConduentSr. Manager, Sales Talent Acquisition
Oct. 2018 - Feb. 2020Portland, Oregon AreaIn this role I acted as Player/Coach sourcing and hiring top sales talent to build high performing full life cycle sales recruitment team and served as a change champion for an iCIMS ATS implementation. I also steered global offer letter standardization for iCIMS configuration, engaged in iCIMS UAT, participated in implementation support sessions, and served as the primary US iCIMS trainer and SME. I became certified as a Conduent Learning Ecosystem LEAD Ambassador authorized as a learning curator and designed a training pathway to minimize bias in the hiring process and importance of candidate experience to employer branding. I developed a concierge team and program for Conduent's largest client to optimize candidate experience, reduce no-show rates and understand pre-start attrition. Key accomplishments:
Promoted from Senior Sales Recruiter to Senior Manager, Sales Talent Acquisition by demonstrating high performance. Developed SharePoint information repository for recruiting resources, knowledge sharing, and policy/process documentation. Created candidate/manager TA satisfaction survey as performance indicator and exceeded targets by 70%+. Oversaw sales TA team of five to surpass 2019 goal of hires 102 with average time to fill of 45 days: 408% over target fills and 50% under time to fill target.
ConduentSenior Sales Recruiter / Senior Recruiter
Aug. 2007 - Oct. 2018Portland, Oregon Area(previously Xerox Services, previously ACS) Here, I managed full lifecycle recruiting for sales, sales support, account management, and client specific professional positions for government healthcare and transportation lines of business. I engaged in a lead capacity for training new sales recruiters and served as the point of contact for questions, internal processes, manager and candidate engagement, and offer/hire procedures. I was involved in the TA PMO team to spearhead projects, including cleaning up the global talent acquisition SharePoint site and requisition creation process, while participating in Taleo ATS implementation and training. Key accomplishments:
As a senior sales recruiter, attained 60%+ hiring targets of six hires per month as sales recruiter. As a senior recruiter, accomplished and surpassed hiring targets of 10 hires per months as well as contributing to special projects to deliver as many as 100 fills a month. Acted as full-time team member for Concierge placement team during Spring 2009 to coordinate internal candidates’ placements affected by downsizing in other internal roles within company.
OnSite FinancialFinance & Accounting Recruiter
Jan. 2006 - Jun. 2007Portland, Oregon AreaDeveloped training and processes associated with existing candidate database allowing the system to be utilized to its full potential. Provided internal ATS database training for all existing and new staff saving the company over 10K annually. During an extremely competitive market, sourced, recruited and interviewed applicants for accounting and finance positions in the Pacific Northwest resulting in the acquisition of 10 marketable candidates per month. Provided account management to clients to ensure timely delivery of available talent expeditiously.
DB ProfessionalsIT Recruiter/Manager
Dec. 2002 - Mar. 2006Portland, Oregon AreaManaged our two highest-volume accounts with a range of 3 to 20 new technology requisitions daily. Proactively participated in vendor forums to ensure the organization was using best practices to continue to promote a mutually beneficial ongoing relationship. Direct supervision of 4 recruiters including training, mentoring, continuous development and overall leadership. Established all training process and protocol for recruiters to ensure consistent delivery of services company wide. Maintained proprietary database, multiple informational spreadsheets and tracked contract/consultant information for reporting, planning and organizational purposes allowing the team to dedicate resources to the most critical business objectives.
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