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Work Background
Hallowell/List IndustriesSenior Customer Service Representative
Jul. 2015 - Dec. 2025United States, Apopka· Received/responded to customer inquiries, complaints & orders through various communication channels such as phone calls & emails
· Demonstrated a deep understanding of company products, specifications & availability
· Collaborated with logistics carriers to schedule delivery appointments to ensure timely delivery of customer orders
· Filed freight claims with carriers for customer orders with damaged or missing product
· Managed & maintained MS Excel reports for large consolidated shipments, coordinated w/several receivers & logistics team to ensure orders shipped efficiently
· Maintained exceptional records of customer interactions & requests
· Accurately entered order details into the company’s order management system, ensuring all necessary information is recorded correctly
· Conducted thorough research & analysis of customer issues to ensure best resolution to problems
· Provided guidance and support to other team members to help them improve in product, company & customer service knowledge
· Utilized MS Word to create warranty deeds for customers upon request
· Current Typing Speed: 43 wpm
PCS Holdings LLCDocument Processor/Administrative Assistant
Oct. 2012 - Apr. 2015· Proficiently provided information about business’ 4 main websites to customers via multi-line phone
· Opened files by inputting manually or importing client information into Closer's Choice file management system
· Utilized Microsoft Word to prepare affidavits, land/timeshare deeds and other correspondence
· Used Microsoft Excel to maintain spreadsheets of progress of files
· Used Microsoft Outlook to send email correspondence and manage conference room appointments and meetings
· Proficient in keeping exceptional note records of customer interactions/ phone calls and status of files
· Used Simplefile.com to record land deeds electronically by scanning documents to computer and uploading to the website
· Completed land title searches via online title search at state and county websites
· Typing speed 39 wpm
New York Army National GuardUnit Supply Specialist
May. 2006 - May. 2012· Received, inspected, inventoried, loaded, unloaded, stored, issued and delivered organization and installation supplies and equipment
· Prepared unit/organization supply documents
· Utilized ULLS-S4 information management system to maintained automated supply system for accounting of organizational and installation supplies and equipment
· Issued and received small arms (weapons)
· Secured and controlled weapons and ammunition in security areas
· Scheduled and performed preventative maintenance on weapons
· Maintained supply inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders and verifying receipt of supplies
· Assisted Battalion Sergeant in planning inventory materials/documents required for training within HQ & at different military installations for use by approx 300 soldiers
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