Itaú UnibancoDigital Coordinator - Product, Content & AI Strategy
Aug. 2018 - Oct. 2019São Paulo, São Paulo, BrazilDirectly responsible for 18 team members, including POs, business analysts and content designers, I have leaded creation and evolution of digital plataforms for customer service - mobile and web. I also have leaded strategy of virtual assistents, based on artificial intelligence and machine learning -data strategy, content and brand persona