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Work Background
Wix.comEmpowering Customer Care Experts at Wix.com with Coaching and Training Skills
Jan. 2021Empowering customer care experts at Wix.com with coaching and training skills has been a rewarding experience. I have developed and delivered tailored workshops, mentored new hires, and collaborated with the Learning and Development department to ensure seamless onboarding. • Developed and delivered tailored workshops and presentations
• Mentored new hires and ensured quality control in mentorship initiatives
• Collaborated with Learning and Development department
Wix.comCustomer Care Expert
Jul. 2020 - Jan. 2021
PassportCard LabsConfiguration Project Manager
Jan. 2019 - Jul. 2020Netanya, Central, Israel• Pioneering and driving project management initiatives with an unwavering commitment to excellence, orchestrating the seamless integration and deployment of the Group's systems on a global scale. Each implementation is meticulously tailored to exceed the unique requirements of every country. • Exemplifying leadership at its finest, I orchestrate teams to execute manual test cases (QA) with precision, leaving no room for compromise when it comes to analyzing outcomes. I ensure that even the smallest details are scrutinized, and any detected bugs or errors are swiftly reported to development teams well in advance of implementation, setting the highest standards for quality. • In the pursuit of excellence, I foster a culture of collaboration that knows no boundaries. I seamlessly engage with diverse interfaces and cross-functional departments, including Business, Sales, Service, and Development, ensuring that synergy and excellence are at the forefront of every endeavor. • My dedication to excellence extends to offering strategic counsel and unwavering guidance to teams, igniting a relentless pursuit of enhancement and optimization within the internal Insurance system. Continuous improvement is not just a goal but a way of life, as we strive for nothing less than excellence in every aspect.
PassportCard Medical Case Manager
May. 2014 - Mar. 2019Netanya, Central, Israel• Overseeing and advising on complex medical cases, including emergency interventions, medical procedures, and surgeries for Israeli citizens overseas;
• Ensuring round-the-clock communication with diverse suppliers and service providers, such as medical and rescue teams, Israeli embassies worldwide, and the Ministry of Foreign Affairs;
• Drafting comprehensive test documentation for the CRM system and conducting testing procedures, while also liaising with development teams to relay identified deficiencies and updates.
Clal InsuranceAccount Management
Jan. 2013 - Dec. 2014Israel•Providing service related to Pension issues to insurance agents of 'Yedidim Insurance Agency'.
•Maintaining regular communication with different company's divisions and the insurance agencies.
Calanit CarmonTechnical Support Representative
Jan. 2012 - Dec. 2013•Providing service to the Company's customers in operating technical faults with CRM and KM systems - Internet and telephone communications.
•Managing Pelephone's support web page. •Handling login malfunctions of cellular modems in PCs and Tablets.
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