Evelyn Batista - Program Specialist,

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Work Background

Dama's Beauty LoungeOwner/ CEO / Esthetician

Jun. 2019Yonkers, New York, United States• Manage the day-to-day operations of the beauty lounge, ensuring smooth and efficient functioning. • Oversee opening and closing procedures, ensuring compliance with established protocols. • Monitor and manage staff behavior, providing guidance and mentorship to maintain a positive and professional work environment. • Implement customer intake procedures to ensure exceptional customer service and satisfaction. • Strategically promote and bring awareness to the community and potential clients through marketing initiatives and community engagement. • Develop and maintain a strong digital and social media presence, utilizing various platforms to showcase services and engage with customers. • Perform in-house recruiting, conducting the entire recruiting cycle from job postings to interviews and selection. • Create and deliver a comprehensive onboarding experience for new staff members, ensuring they are equipped with the necessary knowledge and tools to succeed. • Manage payroll services, ensuring accurate and timely processing of employee compensation. • Handle financial transactions, including cash management, invoicing, and expense tracking. • Maintain inventory of salon products, monitor stock levels, and place orders as needed to meet customer demand. • Collaborate with suppliers and vendors to negotiate favorable pricing and establish strong business relationships.

FlavorsProgram Specialist

Jul. 2023 - Jun. 2024• Manage the business beyond the food program, overseeing its planning, implementation, and evaluation. • Draft Requests for Proposals (RFPs) for instructors and service providers, ensuring alignment with program goals and requirements, leveraging bilingual skills to communicate effectively with diverse stakeholders. • Review contracts and RFPs, assessing the terms and conditions for accuracy, compliance, and risk mitigation. • Provide support to program stakeholders, troubleshoot issues, and ensure smooth program operations. • Utilize contract drafting skills to develop and modify contracts, incorporating necessary provisions and specifications. • Conduct contract negotiation activities to secure favorable terms and conditions for the organization and manage the entire contract lifecycle, including contract drafting, contract management, and contract administration. • Oversee vendor contract management, including contract tracking, performance monitoring, and relationship management. • Identify opportunities for process improvement within the program, implementing strategies to enhance efficiency and effectiveness. • Engage and collaborate with stakeholders, including internal teams and external partners, to ensure program success and stakeholder satisfaction, using bilingual abilities to foster inclusive communications and partnerships. • Manage program budgets by tracking expenses and allocating resources appropriately to achieve program objectives. • Perform program data management, collecting, organizing, and analyzing data for reporting and decision-making purposes. • Implement risk management strategies, identifying and mitigating potential risks that may impact program outcomes. • Effectively allocate resources, including budget, personnel, and materials, to support program activities and deliverables. • Manage program scope, ensuring that program objectives and deliverables are clearly defined and delivered as planned.

Stamford HospitalPT. Access Representative-Registrar

Oct. 2017 - May. 2018Stamford, CT • Oversaw the registration process and systems for patients, ensuring a smooth and efficient check-in experience. • Interviewed patients or their representatives to gather accurate financial and demographic data. • Input information into the hospital's ADT/EHR computer systems, maintaining data accuracy and integrity. • Conducted insurance verification and eligibility checks to ensure proper coverage and billing procedures. • Educated patients on hospital policies, procedures, and financial responsibilities. • Assisted patients with completing necessary forms and documentation required for admission or outpatient services.

The Children's VillageYouth Specialist

Jan. 2017 - Aug. 2017On-site• Provided support to youth in all activities, including school, daily routines, religious services, court preparation, and attendance. • Coordinated with staff, teachers, and community members to ensure a comprehensive and cohesive support system for the youth. • Supervised and facilitated various youth development programs, promoting positive growth, skill-building, and personal development. • Mentored and guided youth individually or in group settings, fostering a safe and nurturing environment for their emotional and social well-being. • Observed youth closely and maintained detailed reports on attendance, incidents, progress, and behavior, ensuring accurate documentation. • Conducted program monitoring to assess the effectiveness and impact of youth development initiatives, making data-driven recommendations for improvement. • Built strong relationships with youth, establishing trust and rapport, and serving as a positive role model and advocate.

Seddiq Law Firm Upper Marlboro, MDAdministrative Assistant/Paralegal

Oct. 2015 - Oct. 2016Maryland, United States · On-site• Supported legal teams by providing comprehensive administrative and paralegal assistance. • Offered backup administrative support for other attorneys within the firm, ensuring smooth operations and efficient workflow. • Engaged in detailed project management, overseeing and independently handling projects at various levels. • Attended meetings, actively participating in discussions, and identifying and coordinating next steps to facilitate timely progress. • Managed the financial processes of the legal department, including setting up vendors, submitting invoices, and tracking expenses. • Drafted and edited legal documents and letters in Spanish, catering to the needs of Spanish-speaking clients. • Interacted with clients who were Spanish speakers, providing effective communication and assistance throughout the legal process. • Utilized legal software and databases to manage case files, update client information, and track court deadlines, ensuring accurate and timely documentation.

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