XANTDirector of Business Consulting
May. 2020 - Aug. 2021Nashville Metropolitan AreaFunctioned as a Player-Coach, seamlessly balancing direct account management and leadership responsibilities. Directed comprehensive digital sales service strategies, delivering transformative business value to notable clients like Caesars, NetApp, and Verizon. Maintained complete P&L oversight, including budget planning, forecasting, and administration, while championing the company's AI sales solutions to meet and exceed customer expectations and company objectives.
Highlights of accomplishments in this role include:
• Engineered a departmental revival, transforming it from the brink of closure to a top-performing, profitable division, contributing 30% to the company's total revenue, pivotal in the company's acquisition by private equity investors.
• Achieved an account churn rate of 5%, surpassing the target of less than 7%, thereby ensuring customer retention and satisfaction.
• Enhanced profitability, growing the department's profit margin to between 45-55%, through strategic portfolio management and operational efficiencies.
• Administered a successful business unit turnaround, establishing it as a cornerstone of profitability with a robust multimillion-dollar annual recurring revenue.