Requests
15
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Network Power<100 people
Roles
🔥100%
Startup Founder
💸100%
Marketing
✨100%
Business Owner
Geos
🇬🇧100%
United Kingdom
Work Background
The Chicago SchoolGraduate Student
Jan. 2025
ConcentrixOperations Team Lead
May. 2022 - Apr. 2023Austin, Texas, United States
First United Methodist ChurchSexton
Mar. 2020 - May. 2022Austin, Texas, United States
Jo's Hot Coffee Good FoodShift Lead
Jan. 2017 - Mar. 2020Austin, Texas
Peet's CoffeeShift Lead
Aug. 2013 - Dec. 2016San Francisco, CAAttentive and accommodating customer service. Product quality assurance. New hire training. Knowledge of product origins, procurement, processing methods, flavor experience and ideal preparation methods. Adherence to food safety standards. Daily operations communication with supervising management.
Whole Foods MarketAssociate Store Team Leader
May. 2006 - Jun. 2012San Francisco, CAHired, trained, counseled and completed pending terminations fora 250+ employee base. Managed over 100 contracts with vendors for products and services. Implemented new training models and program/semi-annually for employees. Merchandised product and completed routine comparison shopping.
Assured regulatory compliance. Drove sales to assure sales comps between 5 an 10% weekly. Successfully employed up-selling and cross-selling strategies. Held responsibility for report generations and reporting to senior officers.
Whole Foods MarketFront End Team Leader
Jun. 2005 - May. 2008San Francisco, CALed a team of 85 cashiers, 10 customer service supervisors and 3 associate team leaders, ringing in $1M+ per week. Delegated work to employees based on shift requirements, individual strengths and unique training. Handled payment processing and provided customers with receipts and change. Managed customer complaints and rectified issues to complete satisfaction. Addressed and welcomed a large volume of guests to business per day, improving overall customers service engagement. Organized and updated schedules to optimize coverage for expected customer demands.
Whole Foods MarketAssociate Front End Team Leader
Jan. 2005 - May. 2005San Francisco, CA
Whole Foods MarketCashier
Jun. 2004 - Jan. 2005San Francisco, CA
The Evergreen State CollegeChildcare Center employee
Aug. 2001 - Jun. 2004Olympia, WACared for children ages 3 months to 4 years.
Communicated behavior problems to parents and guardians.
Developed daily activities.
Observed strict and consistent schedule for attending children.
Coordinated activities with older children, as appropriate.
Nevada County Public Health DepartmentHIV/AIDS education- student programs liaison
Aug. 1998 - Jun. 2001Nevada City, CAStudied and compiled relevant health information for presentations.
Designed curriculum for presentations and local middle and high schools.
Conducted informational sessions with students upon school administration request.
Networked with health employees to provide students with other health-related resources .
Animal Clinic at Lake of the PinesKennel Attendant
Jan. 1997 - Jun. 1999Grass Valley, CA
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