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Work Background
Intesa, a Kyndryl CompanyHead Of Project & Service Management
Sep. 2021Torino · Hybrid
Intesa, a Kyndryl CompanyProject & Program Manager
Oct. 2019 - Sep. 2021Turin, Italy · On-siteI managed projects in the fiduciary services sector according to eIDAS regulations, transitioning from a context where I interfaced with a single client to one with diversified clients and roles. This included coordinating a four-year program for the introduction of remote digital signature and remote identification across Europe for a financial institution, where I oversaw the identification phase using a proprietary product. I coordinated activities across four project managers and simultaneously managed document management projects compliant with regulations.
CapgeminiProject Manager
Jan. 2016 - Sep. 2019Turin, Italy · On-siteI managed several projects focused on reviewing and optimizing sales, approval, and disbursement processes for personal loans, both in self-service and branch modes, conducted for a major Italian banking institution. These projects involved multichannel integration in a complex technical environment, characterized by three levels of integration, two orchestrators, and the use of five main technologies (Angular, Java, COBOL, IIB, SQL). In the last year, I coordinated an international team of 40 individuals with multidisciplinary skills. My responsibilities included planning, risk identification, budget monitoring, and ensuring the quality of produced documentation. I effectively communicated with individuals from diverse cultures to prevent misunderstandings and foster an inclusive work environment. I managed time zone differences to facilitate efficient communication and collaboration. I demonstrated skills in building and managing a cohesive team through digital communication channels, establishing a virtual work environment that promotes transparency, accessibility, and information sharing among all team members.
TRIM SRLTeam Leader
Jul. 2014 - Dec. 2015Turin, ItalyAs a Team Leader, I gained experience in strategic planning, resource allocation, and meticulous monitoring of project progress. I specialized in swiftly resolving complex challenges and making informed decisions, even in demanding scenarios. My focus was on effectively managing conflicts among team members, inspiring goal achievement, and fostering a harmonious work environment. These skills ensured seamless project delivery and promoted team unity.
TRIM SRLBusiness Analyst
May. 2013 - Jun. 2014Turin, ItalyExperienced Business Analyst specializing in custom IT projects for banking. Expertise in translating business needs into efficient technical solutions. Skilled in requirements gathering, solution design, project management, and risk mitigation. Dedicated to delivering innovative solutions aligned with strategic objectives.
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