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Work Background
Tech MahindraProject Coordinator
Jul. 2024Wichita, Kansas, United StatesSenior Technical Writer for Textron Aviation via Tech Mahindra
QUARRY UTILITY SYSTEMS, LLCProject Coordinator II
Sep. 2023 - Aug. 2024REMOTEPrepares necessary reports. Monitor reports for control of activities, schedules, and costs. Collect, analyze and summarize information and trends. Ensures compliance with company Service Level Agreements (SLA) in an effort to achieve company performance objectives. Supervise Contractor labor to company SLA and ensure customer satisfaction goals are met. Responsible for ensuring the plant meets the specifications of the Blue Book construction manual, NESC, NEC, SCTE Construction and Fiber manuals, BOCA and local utility practices and other applicable regulations. Plans and oversees all projects including overseeing contractor activity. Coordinates and schedules onsite visits with required personnel. Extensive knowledge and or Experience in SharePoint, Magellan, Excel, and Prism.
CommScopeProject Coordinator II
Mar. 2020 - Sep. 2023Orchestrated cross-functional teams to meticulously plan and execute numerous projects, achieving timely delivery and surpassing client expectations. Developed and implemented strategic project plans, tracked progress, and identified potential risks to guarantee projects were completed on schedule and within scope. Provided superior customer support through adept communication via phone and email. Fostered communication among stakeholders, including clients, vendors, and internal teams, to foster alignment and accomplish project objectives.
Kinetic Solutions LLCDesktop Supervisor
Jan. 2018 - Mar. 2020Van Alstyne, Texas, United StatesManaged multiple simultaneous deployment projects with strict deadlines. Compiled job costs and prepared accurate project estimates for management and clients utilizing client database. Managed a team of 10 desktop support technicians, providing guidance and support to ensure timely resolution of technical issues. Conducted regular performance reviews and training sessions for team members to improve technical skills and ensure alignment with department goals. Implemented new processes and procedures to streamline desktop support operations, resulting in a 20% increase in efficiency. Conducted regular training sessions for staff on new technologies and best practices, ensuring team members remained up-to-date on the latest industry trends.
Kinetic Solutions LLCDesktop Survey Engineer
Aug. 2016 - Jan. 2018Conducted detailed site surveys to gather precise data on existing infrastructure for desktop analysis and design of new projects. Utilized advanced surveying equipment and software to analyze topographic data and generate detailed maps for engineering projects. Collaborated with project managers and design teams to guarantee accurate and prompt delivery of survey data for project planning and execution. Implemented quality control measures to validate the accuracy of survey data and identify and resolve any discrepancies.
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IT Tier 1 Support @ University Hospital of the West Indies