Wunderman Thompson (Mirum)Account Manager
Jul. 2018 - Aug. 2020Montreal, Quebec, CanadaAccounts managed: Danone, Dairy Farmers of Canada, Mazda, BRP and Planchers Mercier Client Service
• Liaise between client and agency, managing day-to-day communications, including Contact Reports, meeting agendas, client inputs and feedback, approvals, project milestones and status reports
• Effectively balanced the dual expectations of client and agency within the context of assigned projects, proactively identifying and escalating potential issues to ensure smooth project delivery and overall quality
• Developed strong client and partner relationships to solicit inputs required for successful project delivery
• Kept abreast of all client industry developments and competition and share information internally and with clients as appropriate Project and Team Support
• Kept project teams informed of client-side developments and managed any related impact to budget, timing and project scope in partnership with the Project Management Office
• Contributed to quality assurance at all points in the project lifecycle
• Supported the Account Director and Account Supervisor in account planning activities as required Financial Administration
• Managed client requests, inputs and expectations against Statements of Work to achieve profitability margins at the project level
• Monitored and reported on project-level financial performance through Budget Control Reviews
• Wrote, presented, and obtained internal and client approval of project estimates