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Work Background
Mass General BrighamEnterprise Business Intelligence Senior Manager
Feb. 2024 - Feb. 2025Somerville, Massachusetts, United StatesLed a high-performing team of business intelligence developers by recruiting, training, and developing talent, which enhanced team capabilities and ensured alignment with Mass General Brigham’s core values. Developed and implemented a strategic vision for disseminating performance metrics and analytics using the enterprise reporting platform and Tableau infrastructure, driving data-informed decision-making. Partnered with MGB digital leadership on Master Data Management and Data Governance initiatives, ensuring consistent data practices and integrity across multiple platforms and solutions.
DUOSAnalytics & Reporting Lead
Jan. 2022 - Sep. 2023At DUOS, I engaged with stakeholders to understand their analytics and reporting needs. I leveraged my expertise to transform these business requirements into actionable insights, utilizing data from diverse sources; Salesforce, AWS Athena, and GoogleSheets. I focused on delivering high-quality and actionable data while ensuring data integrity. Leveraged AI response data for inclusion in customer satisfaction reports
Good Measures, LLCVice President Analytics & Reporting
Jan. 2021 - Jan. 2022Boston, Massachusetts, United StatesProviding leadership and direction on data governance, quality and reporting initiatives for nutrition and health care clients.
Welltok, Inc.Senior Director Reporting Solutions
Jun. 2014 - Sep. 2020Burlington, MAManaged a team of five reporting and business analysts in design and development of KPI standard and custom reports. Scope included oversight of 3rd party vendors, ETL & Tableau BI portal solutions, KPI metrics, data governance, SOW, and delivery schedules for creating operational data workflows and dashboards. Worked closely with client C-level management to tailor solutions for their healthcare adoption, engagement, and biometric results.
• Improved operational oversight by establishing interactive Tableau BI portal solutions for SaaS deliverables that included easy to use dashboards and reports for end-users.
• Increased transparency into internal Marketing and Sales pipeline by designing dashboards that included integrated content from Salesforce, Google Analytics, and MS Excel workbooks.
• Helped the organization accomplish reporting objectives by providing a roadmap for success in driving the vision, values, strategic goals, objectives, and action plans within resources and timelines.
• Recipient of "Unsung Hero Award - 2019" due to my Path to Value client facing dashboard, saving the Account Management Team an average of 24-32 hours/month/person.
Dunkin BrandsGlobal Business Intelligence Operating Systems Manager
Jan. 2004 - May. 2014Leveraged skills in aggregating data for franchisee data assessment and analysis to lead the BI operations team of four in developing new Oracle based BI reporting requirements, testing the developed solutions, and training the end users on the system functionality. Oversaw migrations, configuration, maintenance of dashboards, data monitoring, and reporting for Field Operating Systems. Acted as a liaison and "go to" for ad hoc projects requiring large data reporting, the resolution of issues, and customized reporting.
• Advance overall stability of the BI by encouraging close collaboration in joint team efforts to highlight business unit needs to translate them into dashboard solutions.
• Improved oversight of critical business areas by designing and developing BO, reports, and presentations, successfully creating templates, graphs, and dashboards that became a standard.
• Recognized with the "At Your Service Leadership Award" for implementing OBIEE Operations Dashboard and Automated Shift Planning that enabled the organization to track growth of teams. Additional History
Dunkin Brands, Senior Operations Manager
eBT, International & NMS Communications, Senior Product Manager & Project Manager
Concero, Consulting Services Senior Sales Engineer
Brainstorm Technologies, Project Consulting Manager
Trellis Network Services, Lotus Notes Business Partner
Adams Russell Electronics, Project Management
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