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Work Background
Greydon Hotel GroupInnkeeper Martin House Inn
May. 2024Nantucket, Massachusetts, United States
Seadar Inn by the SeaGeneral Manager
Feb. 2020 - May. 2024
GLG ConseilConsultant
Aug. 2018
Cracker BarrelManager
Nov. 2017 - Feb. 2020Greater St. Louis Area
Sodexo USARegional Vice President,
Mar. 2011 - Apr. 2016Southern New England Accountable for $217 million in Revenue Dining and Facilities for Southern New England.
Successfully managed 55 business partnerships.
Actively trained, developed, and supervised 7 district managers.
Improved GP results for 2015 by $1.4 million.
Effectively handled conflict among upper management improving lateral communications and business relationships company-wide. As District Manager from 2011-2014 Independently responsible for 8-campus and 1-corporate dining account in North Dakota, South Dakota, and Minnesota. Managed $19 million in annual revenues, consistently improving sales by more than 14% and enhancing margins by 4.5%.
Utilized effective communication and negotiation skills to secure solid client relations and increased Client Survey Participation to 100% on campus.
Participated in weekly financial reporting and budget development. Served as Faculty Adviser for Emerging Leaders Program Cohort 9.
Developed bench marking to assess direct reports’ performances resulting in the promotion of Involved in contract management of investment capital, annual rates, and amendments.
Bon Appétit Management CompanyGeneral Manager
Jun. 2006 - Feb. 2011Saint Petersburg Responsible for overseeing $5million in annual revenues.
Developed partnerships with all schools by utilizing customized platforms to increase client satisfaction by almost 15% across the board.
Established strong business relationships with local vendors to supply farm fresh produce and seafood.
Performed Human Resource functions, including: recruitment, training, and employee relations.
Don Pablo'sRegional Director of Operations
Jun. 2005 - May. 2006Orlando, Florida Area Efficiently managed 8 restaurants with a combined annual revenue of $19 million. Earned the top ranking in the company’s “Mystery Shopper Program” among scores and guest satisfaction.
Effectively recruited, hired, trained, and placed management to achieve companywide best in sales with an increase of 8% over concept baseline.
Exhibited strong employee development and training skills having 5 direct reports promoted to Assistant Managers and 2 to Assistant General Managers.
Cooperatively worked with the IT committee to implement and streamline best practices to improve operations.
Cracker BarrelDistrict Manager
May. 1996 - Jun. 2005WV, NJ, MD, VA, KY Accountable for 7 restaurants, 840 employees, and an annual revenue of $26 million.
Appointed as Employee Coach for high performing fast-track employees and new district managers. Facilitated “Trainer Meetings” and “Open Door Meetings” achieving increased staff morale and decreased turnover.
Directed Diversity Training Seminars to ensure compliance with government regulations.
Learned Analytical Critical Thinking & Problem Solving using the Kepner Trego Methodologies.
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