Daniel Waits - QA Analyst, Freelancer

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Work Background

DevMountain Student QA EngineerQA Analyst - Out & Back Outdoor website

Apr. 2023 - Jul. 2023RemoteCollaborated with a team of 4 to conduct exploratory manual testing, including unit testing and functionality testing, of an e-commerce and resell site focused on outdoor gear and apparel. Utilized Github and Jira to manage code and test cases in a remote environment.

DevMountain Student QA EngineerQA Analyst - Swag Labs

Apr. 2023 - Jul. 2023RemoteIn this project I conducted exploratory testing on the Swag Labs website to evaluate the user experience and functionality. My capstone included creating test plans, test cases, bugs and manual testing. I was able to test the website and the following features: Login and Password input fields, user experience with navigating the online store, match between product image and text, and functionality of the shopping cart.

A.F. Sterling HomebuildersCustomer Service Manager

Jan. 2022 - Jan. 2023Tucson, Arizona, United States · On-siteWork independently as well as work closely with homeowners, builders, and subcontractors in a fast paced environment while achieving high levels of customer satisfaction. Receive warranty calls made by homeowners visit the home to inspect the issue, determine if it's eligible under warranty and work with homeowners and subcontractors to resolve the issue quickly Follow up on warranty resolution in multiple communities. Work primarily from a vehicle and in or around homeowners' homes and also the main office. Coordinate and schedule all other repairs with subcontractors and homeowners. Hold subcontractors accountable for results in a timely manner. Conduct homeowner orientations, acquainting homeowners with the functionality of their new home including the operation of appliances, heating/cooling systems, maintenance of home, etc. Perform minor repairs. Handle multiple tasks, as well as projects within designated timeframes.

HBS Management SolutionsProperty Inspector

Mar. 2018 - Jan. 2022Tucson, Arizona, United States · On-siteResponsible for multiple, high-end residential inspections on a weekly basis. Evaluating condition of homes, ensuring all systems are in good working order. Identifying issues and presenting Homeowners with corrective action recommendations. Executing scheduling service through to completion. Completing comprehensive weekly reports, including photos and a detailed analysis of the home’s condition to ensure customer satisfaction and confidence.

Precision Outdoor Power EquipmentCustomer Service Representative

Jan. 2015 - Feb. 2018Tucson, Arizona, United States · On-siteProvided leading customer support to internal and external customers in a fast-paced environment. Answered telephone calls promptly to reduce on-hold wait times. Facilitated collaboration between customers, managers, and sales team members to better understand customer needs and recommend appropriate products and solutions. Offered advice and assistance to customers, paying attention to special needs or wants. Cultivated customer loyalty to promote repeat customers and improve sales.

A Natural Lamp and ShadeCustomer Service Representative

Jan. 2009 - Dec. 2015Tucson, Arizona, United States · On-siteDelivered superior customer service to retain existing and attract future customers Determine customer needs and interest to recommend products or services Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings Opened new merchandise and stocked sales floor racks and shelves Merchandised attractive shelf displays with current offerings to drive store sales. Trained new employees on customer service, money handling and organizing strategies