Flying Tiger PortugalHR Director
Oct. 2017 - Jan. 2021Lisbon Area, PortugalActed as Change Agent focused on improving service offerings and facilitating profit growth. Navigated complex HR, benefits administration, payroll, and performance and workforce management processes. Demonstrated understanding of legal, compliance, applicable workplace regulations, and company policies to manage employee relations cases. Headed training, leadership development, and succession planning to ensure staff were equipped with skills to achieve outlined objectives. Documented investigations of allegations involving discrimination, harassment, policy violations, and discipline notices.
● Coached unit mangers on solving issues and implementing corrective actions for performance management challenges.
● Directed integration of modified HRIS systems that provided consolidated database for record management, applicant tracking functions, employee demographics, and transactional entry.
● Suggested policy, procedural, and process improvement opportunities that helped department managers deal with organizational, people, and change-related matters.
● Served as Internal Consultant by analyzing business trends/key metrics, providing daily guidance on policy creation, addressing daily staff needs, and solving complex employee relations.
● Built a culture of high morale, accountability, and transparency by managing daily business challenges and overseeing recruitment initiatives in preparation for business expansion.