Crissy Mentzer

Senior Project Manager @WellSpan Health

United States✔️ ITProduct ManagerProject Manager

With over a decade at WellSpan Health, my tenure as Senior Project Manager has honed a sharp acumen in process optimization, enhancing operational efficiency, and driving healthcare innovation. Our team's commitment to excellence has bolstered service quality, exemplified by the successful implementation of a new Neonatal Intensive Care Unit, ServiceNow Products, and the integration of advanced credentialing software. Parallel to managing projects, I've nurtured the next generation of nurses as a Clinical Instructor at Excelsior College, leveraging medical-surgical expertise to shape competent practitioners. The fusion of practical experience and applied health informatics from my postgraduate studies ensures that my approach to education and project management remains cutting-edge and patient-centric.

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Work Background

WellSpan HealthSenior Project Manager

May. 2012United StatesManage IT projects for the following software implementations: ServiceNow CDM, ServiceNow SPM, ServiceNow ITSM/ITOM, Kyruus, and Pyxis to name a few.

Excelsior CollegeClinical Instructor

May. 2015Chambersburg, PA- Implement instructional programs and monitor student performance in patient care and simulated settings. - Prepared and maintained accurate documentation of student performance by utilizing prescribed tools. - Deliver examination preparation, administration, proctoring, and grading services for individualized student testing in accordance with examination room specification. - Support nursing students through their clinical weekend and provide learning opportunities

Summit HealthIS Business Analyst

Jan. 2016 - Jan. 2021Chambersburg, PA- Determine opportunity areas for efficiency, systems compliance, and find solutions to leverage technology for outcome. - Develop project timelines and oversee progress ensuring on-time delivery with milestones. - Collaborate with clinical and business areas to improve and drive efficiencies with processes and systems. - Identify and resolve problems and support the efficient and proper uses of existing information systems/infrastructure. - Manage all operations of projects such as new service line a Neonatal Intensive Care Unit and credentialing software (Cactus). - Actively contribute in performing data conversions report writing, and query building.

Summit HealthApplication Analysis

Apr. 2012 - Sep. 2016Chambersburg, PA- Evaluated and coordinated Healthcare Information System applications and healthcare systems in an efficient manner. - Devised industry best practices by resolving problems and streamlining workflow processes. - Coordinated with caregivers across the organization and arranged training program for provider to enhance their knowledge. - Leverage strong technical acumen in overseeing and prioritizing complete assignments according to departmental objectives. - Sustained the accuracy of building Meditech Emergency Physician documentation templates.

Summit HealthEmergency Department Nurse Manager

May. 2006 - Apr. 2012Waynesboro, PA- Honored the excellence with company recognition Summit Award from Press Ganey for outstanding performance. - Formulated statistical reports and submitted to administration and implementation plans of services and quality initiatives. - Overseen and monitored department performance to ensure compliance with organization policies and regulatory agencies. - Structured annual operating budgets and provided strategic fiscal direction to the department. - Lead in identifying workflow processes, implementation, parallel testing and go-live support for Meditech CPOE.

Summit HealthRegistered Nurse Emergency Department

May. 2001 - May. 2006Waynesboro, PA- Delivered quality patient care to all age ranges within a dynamic and high-pressure environments. - Administered staff RN on the Meditech EDM module and implemented and provided go-live support. - Managed all operational of emergency department including staffing schedules and staff education.