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Work Background
Beckman Coulter DiagnosticsHead of IT / BI, Global Marketing Analytics and Insights
Sep. 2021 - Jan. 2024Cheltenham, England, United Kingdom · RemoteReporting to the director, global marketing analytics and insights As the Head of BI we crafted our analytics solution from the ground up. Our objectives were to retrieve, analyse and visualise data as the single source of truth, producing analytics in support of the business strategy, decision making and performance improvement for global marketing and the C-suite. Fundamental to the project was the drive to democratise data partially locked in legacy systems, from ERP, CRM while blending data from external sources.
Key leadership responsibilities included:
• Scope definition for Integration (ETL), data governance, reconciliation, analytics and dashboard/visualisations • Integration of traditional data warehouse to a scalable and flexible online solution in Snowflake
• Integration of externally sourced Customer data from IQVIA and other data providers
• Provide a fully reconciled and governed single data model from multiple source models with 380 million records and billions of data points
• Excel development in support of Proof-of-concept activities (Master level Excel)
• Leadership of data visualisation and dashboard design creating previously unknown insights across the Sales Funnel, Revenue, Customer Segmentation and Market Size & Share
• Leadership and coaching of the PowerBI team
• Ownership of Process and Data improvement initiatives, specifically related to Salesforce.com and Oracle ERP
ICU MedicalIT Director, EMEA
Aug. 2018 - Sep. 2021Reporting to the global integration team and latterly the Global CIO: • Successfully on time and to budget managed the systems and integration requirements of moving from SAP ERP and it’s supporting systems to Oracle ERP and its respective systems for multiple countries across Europe including the UK, France, Germany, the Netherlands, Belgium and Spain with a short time as a Subject Matter Expert for Australia
• Relationship Management for the EMEA region working closely with colleagues in the US covering all business processes from Sales engagement, Order to Cash, Procure to Pay, Record to Report, EDI and various other system interfaces
• Systems integration management for Europe, including EDI initiatives
• Designer, Architect and Developer for a mobile application (IOS, Android and web based) used by Sales Representatives
ICU MedicalCommercial Systems Director
Aug. 2016 - Aug. 2018Stokenchurch, BuckinghamshireReporting to the Managing Director, EMEA my responsibilities included: • Leadership and Management of core activities related to SAP Processes and Service Management per SLA's
• Key strategy driver, leadership and programme management of Salesforce.com process review and re-implementation
• Business Intelligence – setting of strategic direction including design and architecture
• Master Data Management, Architecture and Data Governance
HospiraCommercial Systems Director, EMEA
Aug. 2016 - Jan. 2017Hurley, Maidenhead• Management of core activities related to SAP Processes and Service Management per SLA's
• Programme and Project management of Salesforce.com process review and re-implementation
• Business Intelligence – setting of strategic direction including design and architecture
• Master Data Management, Architecture and Governance
HospiraHead of Business Intelligence, EMEA
Mar. 2014 - Jul. 2016Hurley, Maidenhead, United KingdomReporting to the EMEA CIO and latterly the Pfizer integration team: As the Head of Business Intelligence, I was responsible for the leadership development and implementation of the BI strategy. Initially creating and leading the team that built business solutions to enable insight into key performance metrics, providing trustworthy information to facilitate enlightened decision making for commercial business areas.
Additionally, I retained the day-to-day management of the SAP Change Programme and migration activities associated with Pfizer Transition, including but not limited to data migration, process integration and BI related developments
Key Achievements:
• Creation of a BI Steering Group to determine and inform the business about BI strategy, projects and future direction
• Cost to Serve – Analysing supply chain costs to analyse customer profitability
• Supply Chain Analytics – Considerable improvement in end-to-end supply chain visibility which dramatically improved Integrated Business Planning (IBP)
• Commercial Sales Analytics Dashboard – Broad reach application creating greater business insight into sales performance from VP level through to Sales Representative analytics on an iPad
• Implementation of Self-Service BI to allow greater BI freedom to the business and to remove the reliance of IT and inherent resource pressures
• Architect for Commercial Master Data Management Strategy and Governance
HospiraI.T. Business Relationship Manager, EMEA
Nov. 2008 - Mar. 2014Royal Leamington Spa, Warwickshire, United KingdomAs part of the Management team for EMEA my responsibilities included: Key Achievements:
• Business Relationship management and solution architecture - Coordination of all Support and Project requirements within EMEA specifically related to Finance, Commercial and Business Intelligence.
• Cloud Computing data, process & integration architect between SAP and a Salesforce.com CRM implementation into EMEA, Canada and Latin America
• I.T. Strategic leadership, design, development and deployment of e-business solutions for Tender Management, introducing the business to new concepts in the execution of cloud computing and in-memory Analytics via QlikView, with an ROI of £25m
• Strategy definition and execution of the legal entity merger of two UK limited businesses
• Introduced key metrics such as on Pocket Price Waterfall and Customer Revenue/Profitability analysis including alignment of data in the supply chain
Kohler Co.eBusiness Manager, Kitchen & Bath Europe
Oct. 2004 - Jan. 2008Cheltenham, Gloucestershire, United KingdomManagement and development of the e-Business team, setting targets, managing performance while acting as a coach and mentor to the team, other members of IT and the business Vision, Strategic leadership and Management of European wide Websites and an EMEA wide Intranet Strategic, architectural leadership and Implementation lead for SAP R/3, SAP CRM and SAP BW (BI) Programme Management and Change Management of IT Solutions throughout Kitchen & Bath Europe Definition of IT Project Portfolio and Resource Management including budgets
Kohler Co.I.T. Project Manager
Mar. 2001 - Oct. 2004Cheltenham, Gloucestershire, United KingdomManagement and development of the Projects team, setting targets and managing performance Strategic and architectural leadership of SAP and other systems solutions Programme Management of the IT Projects team in the development and support of business initiatives Project management of key strategic business projects, leading teams in excess of 30 people across multiple UK locations, documenting requirements and communicating all aspects of projects to key stakeholders Creating and controlling budgets adjusting activities or project scope to support the business financial targets
Caradon Plumbing LimitedSenior Business Systems Analyst
Sep. 1998 - Mar. 2001Alsager, Cheshire, United KingdomSAP Finance and Controlling architecture and implementation lead
Broader systems strategy and integration Lead
Stelrad LtdI.T. Manager (Designate)
Mar. 1996 - Sep. 1998Mexborough, South Yorkshire, United KingdomAS/400 Business Systems, Master Data and Process development lead
John Foster & Sons PLCI.T. Manager (Designate)
Jun. 1993 - Mar. 1996Queensbury, Bradford, West YorkshireAS/400 Business Systems, Master Data and Process development lead
Target GroupAnalyst/Programmer
Oct. 1991 - Feb. 1993Cardiff, United KingdomIBM Software Agent
Innovative Information SystemsProgrammer/Analyst
Jan. 1991 - Sep. 1991Clevedon, Somerset, United KingdomPart of Westinghouse Electric Corporation (US)
Cyberaid West LimitedProgrammer
Sep. 1988 - Nov. 1990Cwmbran, Torfaen, United KingdomIBM Software Agent
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