Alexis Deckard

Customer Support Specialist @Optum

Call CenterCustomer ServiceData EntryMedical

Alexis Deckard is a highly skilled Customer Support Specialist currently working with Optum Company. She brings with her a strong background in customer service, problem-solving, and team management, honed over several years of professional experience. Alexis possesses excellent communication skills, which she effectively uses to handle customer queries and concerns, ensuring they receive optimal service. She is proficient in maintaining customer relations and managing various support tools and software. Alexis is a driven professional, always eager to learn new skills to enhance her professional growth. She holds a Bachelor's degree in Business Administration, providing her with a solid foundation in business operations and principles. Alexis's dedication to providing exceptional customer service and her ability to work collaboratively within a team make her a valuable asset to Optum.

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Work Background

Medical Billing Specialist

OptumMedical Billing Specialist

Jun. 2020United States

Medical Billing Specialist

UnitedHealth GroupMedical Billing Specialist

Jun. 2020-Prepare and submit reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details. -Utilize mail, email, and phones to contact customers to discuss insurance, and negotiate payment arrangements to resolve outstanding medical bill balances.

Customer Service Specialist

Pinnacle Propane, LLCCustomer Service Specialist

Feb. 2018 - Jun. 2020-Maintain customer files electronic and hard copy. -Resolved customer verbal and written complaints. -Responded to customer inquiries via inbound phone calls and email.

Ambulance Dispatcher

MedicOne Medical ResponseAmbulance Dispatcher

Oct. 2016 - Feb. 2018Farmers Branch, Texas, United States

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