Claudia De Carlo - Project Coordinator / Copywriter / Producer / Problem Solver, Freelance

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Network Power<100 people

Roles

✨66%

Business Owner

🐦66%

Design

🧨66%

Consulting

Geos

🇺🇸66%

United States

🇯🇪33%

Jersey

Work Background

Zühlke GroupOffice Manager | Culture Ambassador | Community

Feb. 2023 - Jan. 2024Manchester, England, United KingdomGiven the flexibility and trust to manage my own time, I distributed it depending on the business and teams' needs, between traditional office management tasks (including an office move project), events coordination and hosting, and finding creative solutions for the variety of requests received. These requests varied from booking travel or workshops, making temporary workspace arrangements during our office move, organising socials and external Meetups, negotiating hotels and gym discounts, and more! Led process improvements and collaboration, and fostered an inclusive and safe environment while having fun! I engaged people to participate in face-to-face and online gatherings, by making them engaging and inclusive and making sure they added value. I utilised the resources I had and went out of my way and made savings of over £10k for the business during 2023. Most importantly, I made sure I built good relationships with the people I came across. I aim to continuously drive improvements to ways of working and delivery standards and make an impact on our people and our communities.

MatillionOffice Manager | Employee Engagement

Nov. 2021 - Dec. 2022Altrincham, England, United KingdomIn my role as Office Manager for our head office, I ensured the smooth running of the office and improved the way things were done to make people’s working lives easier and more enjoyable. I led and assisted in the organisation of team building events and employee engagement, and coordinated wellbeing initiatives, whilst offering support to the Exec Team and remote workers.

Swiis Foster Care EnglandAdmin Team Lead | Office Manager

Feb. 2020 - Nov. 2021Manchester, England, United KingdomIt was my role to manage and mentor the administration team whilst overseeing the smooth running of the Manchester and Lancashire offices and driving improvements. Coordinate, led and improved the admin tasks, team meetings and carers events. Took ownership of the need to adapt during the pandemic, and made the personnel files electronic for easy access, which led to becoming a paperless office, with the sustainable benefits involved. Designed and facilitated training sessions for the team, coached them on a 121 basis and also hosted virtual team-building activities for the wider team during the pandemic. The admin team played a key role within the company as it provided support to the foster carers and social workers, so they could dedicate their full attention to the children. It was my mission to nurture and maintain a happy and healthy team.

Skipton Building SocietyCustomer Relationship Consultant | Community Champion

Jan. 2019 - Feb. 2020Altrincham, England, United KingdomMy role involved engaging in conversations to find out customers’ needs and providing information about the full range of financial products and services. Engaged with customers through ‘My Review’ appointments which was a great opportunity to understand and discuss the customer's financial goals in a friendly conversation. By really listening and getting to know the customers I was able to review their circumstances and proactively identify the most appropriate products to suit their needs. I also acted as Community Champion and Fundraising Coordinator for charities such as Alzheimer's Society and Mental Health UK.

We Love to LearnSpanish and Creative Writing Teacher

Sep. 2018 - Jul. 2019Manchester, England, United KingdomSpanish and Creative Writing teacher for children aged 2 – 11 years at Private Day Nurseries and Primary Schools in Manchester. Designed and facilitated engaging lessons, always using a student-centred approach.

TRAVEL TRADE CONSULTANTS SL Groups & Marketing Coordinator | Events organisation

Aug. 2016 - Dec. 2018Remote from Manchester (part-time)TTC is a niche Sales & Marketing Consulting company serving the travel sector, providing sales and marketing services to tourist companies interested in developing business in Spanish and Portuguese markets. Using my multi-language and organisational skills, I successfully coordinated transactions efficiently between stakeholders, overseeing quote requests, follow-ups, and analysing feedback. Additional tasks included planning 5-star promotional events for Tahiti Tourism.

EmiratesCustomer Sales & Service Agent

May. 2014 - May. 2016Manchester, United KingdomAt Emirates, I received awards twice for my excellent customer service and rapport-building skills. I excelled as the first point of contact for telephone customer enquiries, resolving general enquiries and complaints and leading sales by assessing and understanding complex customer needs and providing advice on suitable products and services for international travel. In my role, I was also advising customers on rules, regulations, and legal requirements for their journey requiring 100% accuracy in every customer contact, achievable thanks to my great attention to detail skills. Achieved a high rate of resolved customer complaints through diplomacy and negotiation to balance both the customer and company’s needs.

Accommodation Host & Travel Coordinator

Aug. 2011 - Apr. 2014Based in Barcelona | Remote for London and Cadaques (Costa Brava)Managed short-term, luxurious properties in Spain and London. Created listings and designed marketing material to generate bookings. Organised leisure activities and coordinated services such as airport transfers, taxis and restaurant bookings, increasing the collaboration with other independent businesses such as tours and activities providers to expand the range of services and customer satisfaction. Coordinated and oversaw the maintenance and cleaning of the properties to ensure they were always in top condition and readily available.

Teacher of English as a Second Language

Sep. 2010 - Jun. 2013Barcelona, Catalonia, SpainTaught General and Business English to the Management Team on a one-to-one basis. Assisted them with presentations and business documents. La Caixa, Barcelona. Designed and delivered creative and engaging English lessons and Conversation classes to groups of 20 adults with mixed abilities. Urgell Community Centre, Barcelona. Trained high school students to obtain a First Certificate in English Certificate by Cambridge University. Salvador Espriu High School, Barcelona. Taught English as a Second Language to students aged 3-12. Els Pins Primary School and Lestonnac School, Barcelona.

IBMSenior Project Coordinator

Apr. 2010 - Aug. 2011SAP Implementation Project: La Farga Copper Solutions. Coordinated consultant activities both in Spain and India by remotely supporting a team of developers. Created and managed measurement systems to track the adoption, utilisation and proficiency of individual and global changes. Worked closely with Key Users and consultants identifying needs. Pivotal role for remote and local consultants, acted as a liaison for knowledge transfer and to minimise the language barrier.

IBMProject Management Officer

Sep. 2009 - Mar. 2010Buenos Aires Province, ArgentinaBased at IBM's HQ in Buenos Aires, I coordinated between the local team of ABAP programmers and the Barcelona HQ. Recruited, coordinated, drafted procedures, adhered to and exceeded SLAs compliance and carried out reporting for C-Suite Execs. Acted as the focal point for all issues raised and new procedures from the head office in Barcelona.

IBMSAP Help Desk Team Leader

May. 2008 - Sep. 2009Barcelona, Catalonia, SpainAfter GoLive, the SAP Help Desk was created. My role included: Team management, Call performance and excellence reporting, Workload management, End client support for critical incident resolution, SLAs tracking, including monthly reporting, Internal processes and procedures creation, Team training and coaching.

IBMSAP Consultant / Trainer

Feb. 2007 - Apr. 2008Barcelona, SpainSAP software implementation for the project 'Institut Català de la Salut' (Catalan Health System), with a particular focus on training key and end users. Liaised with key users and senior consultants, created user manuals and supported the training sessions. Designed feedback forms and analysed data for continuous improvement.