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Network Power<100 people
Roles
🐦30%
Design
✔️20%
IT
🎓20%
Student
Geos
🇮🇳20%
India
🇺🇸20%
United States
🇷🇴10%
Romania
Work Background
Rise8Customer Success Practice Lead
Sep. 2023 - Jan. 2024Tampa, Florida, United States · Remote- Defined and implemented a new Customer Success strategy for the organization.
- Partnered with the Sales team to restructure the Customer on-boarding process.
- Partnered with the Marketing team to create new Customer Success marketing email campaigns.
- Implemented new Customer Success KPI’s and metrics.
- Implemented a new Customer off-boarding process.
TRI Pointe GroupDirector of Project Management Office
Dec. 2020 - Dec. 2022Irvine, California, United StatesMajor Accomplishments • Implemented a standardized SDLC for all IT initiatives Primary Responsibilities
• Manage a team of IT Project Managers, Product Managers, QA Analysts, and Instructional Design Analyst to help transform our IT Department so all IT process are beneficial for our company by reporting to the Chief Information Officer.
• Established new IT monthly training metrics that is shared with all Executive Leaders.
• Created new standardized templates for each phase our SDLC process.
• Implemented a new IT Governance board to prioritize IT initiative and project requests.
• Implemented a new QA process, tools, and automation to support the SDLC processes.
• Implemented a new Release management process for all IT changes.
• Established a new User Experience research process for select IT Products.
• Utilized Change Management tools and techniques to help with the adoption of technology and product changes.
• Implemented new portfolio and project level metrics to monitor and track the performance of projects.
• Implemented a standardized RFP process to evaluate different software options.
• Established a new IT Center of Excellence (COE) group to teach the IT Department members every aspect of the home building process, Customer Experience, and software applications.
Slalom ConsultingSolutions Consultant
Apr. 2018 - Dec. 2020Orange County, California Area• Responsible for creating new solutions, business processes and techniques for clients trying to implement new technical applications, software development life cycles, or products.
• Provide Agile coaching to Executives, Leaders, and teams for ways to implement Agile within their environment.
• Lead a team of Agile coaches to create a scalable program that included training programs, and communities of practice.
• Create change management curriculum for clients to help successfully adopt changes.
Entertainment PartnersDirector of Product Management
Aug. 2016 - Oct. 2017Greater Los Angeles Area• Responsible for the evolution of the payroll products to address our unique client’s needs, marketing trends, and the latest compliance regulations. • Creation of the strategy, implementation plan, and execution of payroll and axillary products. • Creation and execution of a product adoption plan for all payroll products including marketing, training, and system delivery plans.
• Provide management, tactical and strategic direction to Product Managers and Business Analysts.
• Provide executive communications for the strategy, project status, and KPIs for the payroll products.
OptumIT Director of Product
Jun. 2015 - Aug. 2016Irvine, California• Collaborated with Business Executives to create new health products and IT solutions by providing analysis, market research, and customer experience. • Partnered with IT Executives to define and deliver Blue Chip and Integration projects. • Provided management and tactical and strategic direction to the Business Analysts. • Collaborated with the Corporate Delivery service team on the definition of the Agile SDLC program.
ADPSr. Director of Product Integration
Jul. 2014 - Apr. 2015San Dimas, CaliforniaResponsible for the integrations of ADP products and services for the Added Value Services division. - Created and executed an innovative strategy to fundamentally transform our integrations, products, and services.
- Established strong partnerships with leaders at technology vendors, government agencies, and other divisions within ADP.
- Motivated and Empowered several teams to deliver by using flexible designs and solutions.
ADPDirector of Product Integration
Jul. 2013 - Jun. 2014San DimasMajor Accomplishments: - Implemented new dashboard metrics on the portal to prominently display Tax Analytics. - Acquired multiple agency partnership to migrate to web service integration program. Primary Responsibilities - Creation the strategy, implementation plan, and execution of Analytics for tax products. - Creation of the strategy, marketing campaign, and project scope for the web service program which will save our clients millions of dollars per year. - Collaborated with the other Shared Components team to create universal products, services, and research to benefit the AVS product line.
VPI Pet InsuranceManager of Business Analysis and Quality Assurance
Dec. 2008 - Jul. 2013Brea, CAMajor Accomplishments:
− Implemented a custom Agile SDLC that has resulted in 98% of projects completing within 10% schedule variance. − Implemented a comprehensive change management process that includes release scheduling, upgraded configuration management system, regression testing, staging validation and deployment planning and execution.
− Implemented Object Oriented Design and concepts in the technical design process for projects, by providing training, mentorship to the software development staff.
− Implemented new requirements, technical design, and UAT templates to align with our custom SDLC.
− Streamlined the integration project for VPI and Nationwide and created a custom G/L reporting process. Primary Responsibilities − Provide management and tactical and strategic direction to the Business Systems Analyst and Quality Assurance Analysts.
− Create the technical scope for all VPI projects by working closely with the business on goals, success criteria, estimates and timelines. − Developed individual development plans for my employees to increase their technical and business skills.
Green DotSr. IT Project Manager
Jan. 2007 - Nov. 2008Monrovia, CAMajor Accomplishments
- Managed multi-million dollar projects for Green Dot major accounts by managing all IT, non-IT and international resources, vendor relationships, contracts and service level agreements, project time lines and deliverables. - Created formal documentation, policies and procedures, and best practices for the PMO.
- Created internal intranet site, HR sites, and Project Management sites using Microsoft Share point 2007 and Microsoft Front Page 2007. Primary Responsibilities - Managed international and domestic agile teams for all IT development, projects, and production support.
- Presented Project Management Office with strategic direction, project priorities, and current statuses to senior management.
- Oversee the formal planning, tracking, and reporting of project performance.
- Mitigate or resolve major or complex issues regarding projects.
SunGard Higher EducationDirector of Administrative Services
Sep. 2001 - Dec. 2006Claremont, CAMajor Accomplishments:
- Created comprehensive new security initiatives to help the University comply with privacy legislation such as, FERPA, and Senate Bill 1386.
- Implemented a professional development program for Administrative Services staff that included individualized training plans and team building exercise.
- Implemented a quarterly performance review process for Administrative Services staff that allows employee to give and receive feedback on their quarterly performance. Primary Responsibilities - Provided management and direction to the Administrative Services group by setting priorities, coordinating activities, and reporting the groups’ activities to the Executive Management.
- Directed all projects including Peoplesoft Student Administration upgrades, Millennium upgrade, PS Portal implementation, and several custom initiatives. - Directed all activities related to application selection, software systems development, systems maintenance, production activities, purchasing and budgeting for the Administrative offices.
- Evaluated vendor proposals for software, hardware and technical services to assure adherence to the Administrative systems technical guidelines and standards.
Anthem Blue Cross and ShieldBusiness Systems Analyst
Jan. 2000 - Dec. 2001Mason, OHPrimary Responsibilities - Project member on upgrade, and Peoplesoft 7.6 G/L Consolidation project.
- Translated business requirements into system functionality.
- Trained end users on system software.
- Created and maintained case and supplemental requirement documentation.
- Administered application data security, object security, and security administrator.
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