Charles Olson - President, CDO Consulting

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Work Background

TavantClient Partner, Comcast / NBCU

Feb. 2020

Tata Consultancy ServicesConsulting Partner, Customer Experience (FoRTE)

Jan. 2018 - Feb. 2020Manage business development and delivery of services to new and existing clients seeking to transform front office and customer experience processes. Lead onsite-offshore teams in analyzing CX journeys, identifying needed capability and creating roadmaps for implementation. Responsible for more than $12 million in annual revenues.

Tata Consultancy ServicesConsulting Partner, Media and Information Services

Jul. 2013 - Jan. 2018Responsible for delivering strategic and management consulting services to leading publishing and information services companies.

Cognizant Technology SolutionsAssociate Director

Jan. 2005 - Dec. 2013Manage consulting engagements within publishing, information services, advertising and video production domains ensuring client satisfaction and retention.

BearingPointManager

Jan. 2002 - Dec. 2005Directed project delivery and business development for clients within media domain.

Artesia TechnologiesSenior Product Manager

Jan. 2000 - Dec. 2002Led 30+ developers and product managers in development of new versions of digital asset management system. Gathered and documented functional and technical requirements from internal users.

Agari MiddlewareDirector of Standards and Protocols

Jan. 2000 - Dec. 2000

The Washington PostSystems Manager, Newsroom Technology

Jan. 1998 - Dec. 2000Managed implementation of digital asset management, art tracking, digital workflow, editorial pagination and photo / color correction systems.