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Work Background
Client Partner, Comcast / NBCU
TavantClient Partner, Comcast / NBCU
Mar. 2020
Consulting Partner, Customer Experience (FoRTE)
Tata Consultancy ServicesConsulting Partner, Customer Experience (FoRTE)
Jan. 2018 - Mar. 2020Manage business development and delivery of services to new and existing clients seeking to transform front office and customer experience processes. Lead onsite-offshore teams in analyzing CX journeys, identifying needed capability and creating roadmaps for implementation. Responsible for more than $12 million in annual revenues.
Consulting Partner, Media and Information Services
Tata Consultancy ServicesConsulting Partner, Media and Information Services
Jul. 2013 - Jan. 2018Responsible for delivering strategic and management consulting services to leading publishing and information services companies.
Associate Director
Cognizant Technology SolutionsAssociate Director
Jan. 2005 - Dec. 2013Manage consulting engagements within publishing, information services, advertising and video production domains ensuring client satisfaction and retention.
Manager
BearingPointManager
Jan. 2002 - Dec. 2005Directed project delivery and business development for clients within media domain.
Senior Product Manager
Artesia TechnologiesSenior Product Manager
Jan. 2000 - Dec. 2002Led 30+ developers and product managers in development of new versions of digital asset management system. Gathered and documented functional and technical requirements from internal users.
Director of Standards and Protocols
Agari MiddlewareDirector of Standards and Protocols
Jan. 2000 - Dec. 2000
Systems Manager, Newsroom Technology
The Washington PostSystems Manager, Newsroom Technology
Jan. 1998 - Dec. 2000Managed implementation of digital asset management, art tracking, digital workflow, editorial pagination and photo / color correction systems.
Systems Manager
Star TribuneSystems Manager
Jan. 1981 - Dec. 1997

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