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Work Background
Self EmployedBusiness and Performance Coach
Jan. 2022Committed to helping individuals and businesses reach their full potential.
Old MutualContracting Position
Sep. 2008 - Aug. 2016Cape Town Area, South Africa* Alliance Manager and interim CEO (seconded): to a joint venture between 4 strategic partners. Identified, proposed and led the initiative from concept to prototype, partner selection, seeking investors, negotiations, contracting, solution development, business set-up (NewCo) and Pilot. * Project Manager and Lead: Strategic Alliance Capability Design and Implementation; incl. an alliances and 3rd party review. * Project Lead: Design and developed a Strategic and Shared Services methodology, best practice and “strategic roadmap” to assist executive decision making. Implementation of governance structures, reporting framework, balanced scorecards and guidelines for executive performance management. * Project Lead: Business Unit Target Operating Model (TOM) review ; “As Is - To Be” capability and process assessment. * Change Management Lead and Coach: - Established a Change Management capability and the overall (consolidated) change planning and management across all strategic projects for Old Mutual Retail Mass Market. - Developed a portfolio level “Change Dashboard” to monitor and support overall transformation and change planning and change risk management. - Design, development and implementation of business and project change methodology. - Provided executives and line managers with change support (including coaching and mentoring). - Supported business and multiple concurrent strategic programs, and projects with change planning and implementation; incl. New Business Business Retention, Point of Sale technology, client communications - Led planning and facilitated employee engagement sessions and strategic input (3000 employees). - Developed a Transformation Risk strategy.
CareWorxDirector and Investor
Jan. 2006 - Jun. 2016South AfricaDirector of own company that offers business consulting, mentoring and coaching to corporate and medium sized businesses. Specialist areas and services include: Strategy, Business and Practice Development, Transformation and Change Management, Distribution and Multi Channel Management. Investor in a Direct Sales Call Centre (60 seats); set up distribution and 3rd party service agreements and designed client value proposition and “loyalty” programme.
Oxyon Human Capital SolutionsManaging Director
Jan. 2004 - Jan. 2006MD and Founding Partner: A start-up business rroviding outsourced Human Capital Solutions to the Service Industry.
Service Offering included: Call Centre Outsourcing; Recruitment and Selection; Human Capital Strategy; Organisation Architecture Design; Change and Journey Management; Human Performance Design; Communication Planning and Management; Programme and Project Management.
SanlamHead: Distribution Strategy and Projects
Jan. 2000 - Dec. 2004Cape Town Area, South AfricaReported to the Executive Sales Director for Individual Life, Group Schemes and Actuarial Consulting. Executive member to the Sales EXCO responsible for facilitating and coordinating the distribution strategy process across multiple channels. This encompassed consulting to and supporting Channel Heads, facilitation of the strategic planning process, competitor intelligence, market scanning, strategic scorecards, liaison with Heads of Marketing and Product Development. Additional responsibilities included managing and co-ordination of distribution projects and management of the Sales Force Remuneration team responsible for incentive design and operational support across all channels.
AccentureSenior Manager - Financial Services, Human Capital and Change Management
Jan. 1994 - Dec. 2000Local office and Financial Services Practice Lead for Change Management, Human Performance and Distribution, incorporating Sales Force Efficiency, Distribution Strategy, Multi-Channel Management, Channel Design, HR and organisational performance. Developed, presented and sold proposals whilst overseeing client relationship management, account planning, recruiting, leading and mentoring managers and consultants.
UnidataManager: Leadership Development and Quality Circles (LEAN)
Jan. 1992 - Jan. 1994Johannesburg Area, South AfricaManager: Leadership Development for Unidata. Reported to the Executive Manager: Corporate College, responsibilities included: - Implementation and management “Quality Circles” (LEAN) and an employee engagement programme (reporting directly to the CEO). - Liaison with the National Economic Initiative (NEI). - Delivery of an integrated executive leadership assessment and development programmes. - Conducting corporate skills audits.
Hoechst AGManagement Trainer
Jan. 1990 - Jan. 1992Johannesburg
A multi national pharmaceutical, fine chemicals, veterinary, and fibre producer. Reporting to the Training Manager, responsibilities included administrating and delivering numerous training and development programs specific to managers, supervisors, and skilled and semi-skilled employees. Also managed trainee development schemes whilst liaising with the German Chamber of Commerce and Industry.
SANDFCaptain
Jan. 1984 - Dec. 1989Permanent Force officer (Infantry) - Army College, Formative Branch: Responsible for leadership assessment, selection and training of permanent force officers. - Company and platoon commander.
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