Candice Tate

Marketing Paladin @Plus Two Creative

CanadaEmail Marketing Manager💸 Marketing✔️ ITBusiness OwnerGraphic Designer🐦 DesignBrand Designer🎥 EntertainmentCopywriter✨ Business OwnerWeb DeveloperBrand Marketing ManagerContent ManagerSMM Manager

I specialize in helping geeks and creatives transform their business dreams into vibrant, thriving realities. With a passion for blending creativity and strategy, I’ve dedicated myself to guiding individuals like you through the intricate world of business. At Plus Two Creative we’re storytellers, strategists, and fellow creatives. We bridge the gap between your artistic vision and the complexities of running a business. Let us handle the intricacies of the business realm while you continue to create and innovate. Our promise is simple: authentic support, tailored strategies, and a stress-free experience. Together, we’ll bring your unique creative ventures to life.

Feedback from Candice’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Plus Two CreativeMarketing Paladin ⚔️ Owner

Aug. 2022Edmonton, Alberta, Canada · RemoteWe help geeks & creatives bring their businesses to life. We promise to help support you through your journey in an authentic way. Think of us as your party cleric.

Virtual GurusVirtual Assistant

Jun. 2021RemoteVirtual Assistant: - 2021 Virtual Assistant of the Year - Specializing in graphic design, online marketing and social media management - Working with clients to identify the needs of their business, and creating a plan that aligns with their goals Community Coordinator: - Community engagement in a remotely distributed team of Virtual Assistants - Providing technical support for community systems - Liaising between teams to support fellow Virtual Assistants - Implementing manuals and policies to streamline engagement VA Mentor: - Facilitated onboarding new Virtual Assistants - Providing mentoring for new virtual assistants as they start their careers with Virtual Gurus - Leading the VA's in following best practices and building their skills

Cat Lady CreatesSmall Business Owner

Jun. 2020Edmonton, Alberta, Canada- Developed business from start-up phase via Shopify for curated print-on-demand products - Brand, logo, and site development via HTML, CSS, JavaScript - Responsible for uncovering new client opportunities and fostering ongoing loyalty via empathetic and individualized communications - Create strategic marketing content via email and social media - Use creative problem solving to turn complex challenges into scalable growth opportunities

SutherlandGaming Chat Specialist

Oct. 2020 - Apr. 2021- Provides empathetic and solution-based support via remote-based simultaneous chats - Assists with account-based issues and technical troubleshooting, with a focus on first-response resolution - Communicates with audience awareness of varying degrees of technical ability - Resolves invoice inquiries, processes payments and refunds as per company guidelines - Surpasses support metrics consistently, with optimal adherence and productivity

ShopifyCustomer Service Guru

Aug. 2019 - Jun. 2020Edmonton, Alberta, Canada- Provides empathetic and solution-based support via phones, emails, and simultaneous chats in a remote setting - Proficiency with Shopify Themes and HTML, CSS, Liquid code structure - Familiarity with third-party applications and integration processes as they relate to theme file injection +/- manual installations, and cross-platform issue-isolation - Resolve merchant inquiries effectively, with essential follow up provided - Liaised with cross-teams, leads, and escalated support teams to identify issues, troubleshoot, and provide solutions to meet merchants’ business and technical needs - Experienced with Zendesk, Athena, Google applications

BJ Electric SuppliesHead Shipper

Jul. 2015 - Aug. 2019Edmonton, Alberta, Canada- Provides support and order management for multiple third party couriers - Completed waybills manually and digitally based on third party technical ability and preference - Ensured packaged orders were completed accurately, and shipped appropriately within designated timeframes - Assisted with customer inquiries and aligned packaging and account change requests as requested

PetSmartAssociate Manager

Oct. 2014 - Jul. 2015Edmonton, Alberta, Canada- Led a team of 3+ associates, with a focus on trust, growth, and productivity - Responsible for store operations, customer service KPIs, inventory management, end-of-day accounting procedures - Ability to motivate teams and foster growth-mindset mentalities to achieve company goals, positive workplace culture, and employee satisfaction - Empathy-led customer service, with a strong ability to de-escalate and manage critical incidents when necessary

World HealthPersonal Trainer

May. 2012 - Sep. 2013Edmonton, Alberta, Canada- Working with a variety of clients to achieve their fitness goals - Providing excellent customer service to current clients & newly enrolled gym members - Managing client information files, appointments & scheduling accordingly - Creating programs & presentations based on clients needs

UNIGLOBE Geo TravelMarketing Coordinator

Jun. 2007 - Feb. 2012Edmonton, Canada Area- Website creation and maintenance via HTML & CSS - Designed custom-based prints via Adobe Creative Suite based on client needs and requests - Advertisement creation for print + web-based media - Print and email marketing production, distribution, and database management