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Work Background
Plus Two CreativeMarketing Paladin ⚔️ Owner
Aug. 2022Edmonton, Alberta, Canada · RemoteWe help geeks & creatives bring their businesses to life. We promise to help support you through your journey in an authentic way. Think of us as your party cleric.
Virtual GurusVirtual Assistant
Jun. 2021RemoteVirtual Assistant:
- 2021 Virtual Assistant of the Year
- Specializing in graphic design, online marketing and social media management
- Working with clients to identify the needs of their business, and creating a plan that aligns with their goals Community Coordinator:
- Community engagement in a remotely distributed team of Virtual Assistants - Providing technical support for community systems
- Liaising between teams to support fellow Virtual Assistants
- Implementing manuals and policies to streamline engagement VA Mentor:
- Facilitated onboarding new Virtual Assistants
- Providing mentoring for new virtual assistants as they start their careers with Virtual Gurus
- Leading the VA's in following best practices and building their skills
SutherlandGaming Chat Specialist
Oct. 2020 - Apr. 2021- Provides empathetic and solution-based support via remote-based simultaneous chats
- Assists with account-based issues and technical troubleshooting, with a focus on first-response resolution - Communicates with audience awareness of varying degrees of technical ability
- Resolves invoice inquiries, processes payments and refunds as per company guidelines
- Surpasses support metrics consistently, with optimal adherence and productivity
Cat Lady CreatesSmall Business Owner
Jun. 2020Edmonton, Alberta, Canada- Developed business from start-up phase via Shopify for curated print-on-demand products
- Brand, logo, and site development via HTML, CSS, JavaScript
- Responsible for uncovering new client opportunities and fostering ongoing loyalty via empathetic and individualized communications - Create strategic marketing content via email and social media
- Use creative problem solving to turn complex challenges into
scalable growth opportunities
ShopifyCustomer Service Guru
Aug. 2019 - Jun. 2020Edmonton, Alberta, Canada- Provides empathetic and solution-based support via phones, emails, and simultaneous chats in a remote setting
- Proficiency with Shopify Themes and HTML, CSS, Liquid code structure
- Familiarity with third-party applications and integration processes as they relate to theme file injection +/- manual installations, and cross-platform issue-isolation - Resolve merchant inquiries effectively, with essential follow up provided
- Liaised with cross-teams, leads, and escalated support teams to identify issues, troubleshoot, and provide solutions to meet merchants’ business and technical needs - Experienced with Zendesk, Athena, Google applications
BJ Electric SuppliesHead Shipper
Jul. 2015 - Aug. 2019Edmonton, Alberta, Canada- Provides support and order management for multiple third party couriers
- Completed waybills manually and digitally based on third party technical ability and preference
- Ensured packaged orders were completed accurately, and shipped appropriately within designated timeframes
- Assisted with customer inquiries and aligned packaging and account change requests as requested
PetSmartAssociate Manager
Oct. 2014 - Jul. 2015Edmonton, Alberta, Canada- Led a team of 3+ associates, with a focus on trust, growth, and productivity
- Responsible for store operations, customer service KPIs, inventory management, end-of-day accounting procedures
- Ability to motivate teams and foster growth-mindset mentalities to achieve company goals, positive workplace culture, and employee satisfaction
- Empathy-led customer service, with a strong ability to de-escalate and manage critical incidents when necessary
World HealthPersonal Trainer
May. 2012 - Sep. 2013Edmonton, Alberta, Canada- Working with a variety of clients to achieve their fitness goals - Providing excellent customer service to current clients & newly enrolled gym members
- Managing client information files, appointments & scheduling accordingly - Creating programs & presentations based on clients needs
UNIGLOBE Geo TravelMarketing Coordinator
Jun. 2007 - Feb. 2012Edmonton, Canada Area- Website creation and maintenance via HTML & CSS
- Designed custom-based prints via Adobe Creative Suite based on client needs and requests
- Advertisement creation for print + web-based media - Print and email marketing production, distribution, and database management
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