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Work Background
The American Registry of Radiologic Technologists (ARRT)Training and Development Manager
Apr. 2022 - Apr. 2025Mendota Heights, Minnesota, United States• Led in the selection, design and implementation of ARRTs LMS system.
• Partnered with a vendor in the development of robust call center agent training.
• Delivered call center agent training, resulting in a significant improvement to retention of new hires in this role completing training and remaining in the position long term.
• Partnered with Strategic Communications to develop and manage a SharePoint page featuring engaging and interactive content for employees.
• Developed social communities and various contests in LMS to promote more use and engagement in the system. • Served as LMS administrator, managing content and users in the system. • Mentored and trained an additional training and development team member on tools, content and techniques.
• Implemented a course spotlight in LMS with at least four new courses added each month to promote LMS usage and provide staff continuous personal and professional development opportunities.
• Attained certification to train Core Strengths SDI curriculum inhouse. • Created content in various multimedia formats on topics as needed.
Prime TherapeuticsInstructional Designer
Aug. 2017 - Apr. 2022Eagan, Minnesota- Led a team for over a year in the planning and delivery of annual programming, collaborating across departments, taking into account numerous scheduling factors and identifying creative solutions to meet unforeseen challenges. - Redesigned onboarding curriculum for primary roles supported, reducing training time and improving effectiveness of training. - Conducted needs analyses with teams within both commercial and government programs sectors, developing and delivering plans based on the analyses. Collaborated with SMEs in specialized roles to develop role specific onboarding curriculum and learning plans.
- Developed special project training in partnership with SMEs to support the implementation of new processes and software.
- Maintained and created eLearning with various development and delivery tools and managed assignments in the LMS.
- Supervised and evaluated new contract employees in systems training, communicating observations and recommendations to floor supervisors.
Summit OrthopedicsSenior Education Specialist
Sep. 2012 - Jul. 2017Woodbury, MN- Headed a team in the development of a company-wide customer experience training initiative. - Developed and delivered online and live training for over 800 unique employees at every organizational level.
- Implemented an organization-wide LMS and served as primary administrator.
- Collaborated with SMEs to create, deliver and manage custom e-learning for various departments utilizing Adobe Captivate as well as other audio/visual technologies and programs. - Supervised live and online training requirements organizationally for numerous initiatives. - Created and distributed company-wide communications for implementation of new software, a monthly employee newsletter, and other mass communications related to various initiatives. - Managed student experience programs for Summit, maintaining relationships with various educational institutions and facilitating documentation requirements.
- Led the company-wide employee engagement committee and served as an active participant in the Patient Experience Team.
- Collaborated with an HR team to increase engagement in new employee orientation program.
Pinnacle Airlines, Inc. (formerly Mesaba Airlines)Curriculum Developer
Jul. 2012 - Sep. 2012Eagan, MN• Served as project lead in the development and implementation of curriculum for 2013 courses. • Developed classroom courses for over 1200 adult learners, adhering to the Code of Federal Regulations. • Created training to merge two separate organizations and their procedures into a single set of material. • Instructed employees annually in a wide range of technical and soft skills subjects including equipment operation, safety, First Aid/CPR, security, customer service, and basic procedures. • Created and maintained lesson plans, activities and handouts to meet organizational and federal requirements.
Pinnacle Airlines, Inc. (formerly Mesaba Airlines)Inflight Training Instructor
Oct. 2010 - Jul. 2012Eagan, MNCreate and regularly update lesson plans, activities and handouts, to meet FAA training requirements
Instruct employees in various topics including safety, First Aid, CPR, security and customer service
Ensure employees can perform all necessary duties and possess the required knowledge, per FAA standards
Maintain necessary records for flight attendant training
Work closely with other departments to maintain up-to-date information
Formulated curriculum to meet requirements for a merger
Monitored Special Assignment Flight Attendants (SAFAs) and qualified them to instruct recurrent ground school
Pinnacle Airlines, Inc. (formerly Mesaba Airlines)Special Assignment Instructor
Feb. 2010 - Oct. 2010Eagan, MNTaught requirements and standards Supported the Inflight Training Department
Ensured information, ideas and answers presented were accurate per company policies and federal regulations
Assessed students knowledge of material and abilities as necessary to perform responsibilities
Pinnacle Airlines, Inc. (formerly Mesaba Airlines)Operational Experience Instructor
Mar. 2009 - Sep. 2012Upheld and taught standards of federal regulations, safety and customer service
Reviewed students abilities and qualified them as flight attendants
Maintained and promoted an image of professionalism
Monitored time requirements for students
Pinnacle Airlines (formerly Mesaba Airlines)Flight Attendant
Jan. 2008 - Oct. 2010Upheld standards of safety and customer service
Maintained and promoted an image of professionalism
Preserved excellent rapport with customers and co-workers
Tree TrustCommunications Intern
May. 2007 - Aug. 2007Designed and wrote content for published brochures promoting new programs
Wrote articles and press releases, sending them to media around the state and following up to archive published stories
Interviewed students and leaders and photographing progress at work sites
Wrote content for the Tree Trust web site
Organized events for staff and volunteers
UW-Eau Claire News BureauStudent Writer
Dec. 2004 - Jan. 2007Researched and wrote weekly press release for all campus sponsored music and theatre arts events for publication across the country
Maintained relationships with local media and department heads
Interviewed and wrote a special assignment article for the online version of "The View," and alumni magazine
Worked independently, keeping track of deadlines and the fine arts calendar
TV10Co-Host/Co-Producer, Advertising Director, Programmer
Sep. 2003 - Jan. 2007Hosted a weekly television show on a closed circuit campus station
Managed a crew of staff members, teaching them how to use the equipment and produce a television show
Organized spots for the show each week
Planned and orchestrated the largest event of the year, seeking sponsorship and overseeing teams of volunteers and staff
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