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Work Background
United Cooperative Assurance / UCADeputy CFO
Jan. 2022Saudi Arabia, Jeddah- operational management of core finance functions
- strategic planning
- Organizational Budget build and forecasting
- financial analytics and reporting
United Cooperative Assurance / UCAHead Of Project Management Office
Aug. 2019 - Jan. 2022Jeddah Governorate, Saudi Arabia
MEDGULF Saudi ArabiaAnalytics & Process engineering - Snr Manager
Sep. 2018 - Sep. 2019Riyadh, Riyadh Region, Saudi ArabiaFinance Division
Independent ConsultingManagement Consultant
Jun. 2018 - Sep. 2018
Amana Corporative Insurance Saudi ArabiaManagement & Strategy Consultant/ PMO
Jan. 2017 - Jun. 2018Al-Riyadh Governorate, Saudi ArabiaThe position reports directly to the Managing Director/CEO and is entrusted with managing the delivery of strategic projects " Developed Organizational Strategy and companywide business plan " Facilitated the transformation and Optimization project " Introduced the Balanced Scorecard methodology and supporting KPI's in the introductory phase " Project Managed Regulator projects such as ; o Motor No Claim Discount Project o Facilitation Risk Based Controlled Questionnaire & Data Collection initiative " Claims NAJM project " Managed and delivered Value Added Tax capability project " Designed & develop organization Business continuity & DR Plan " Established Cyber Security Project fundamentals
Saham HealthCare Administration (Medical Third Party Administrator)Chief Executive Officer
Oct. 2013 - Oct. 2016Al-Riyadh Governorate, Saudi ArabiaThe position reports directly to the Board of Directors and is entrusted with setting the Vision and development and implimentation of company wide strategy. In addition to providing leadership and management , Structuaral reinginerering and validation of strategic business opportunities " Developed the Saham TPA Business model and plan Saudi and regionally " Facilitated Saudi TPA licensing and establishment " Defined and developed the Saudi organizational structure, policies & procedures in addition to key Job descriptions " Lead development of the Saudi Business opportunity plan and supporting research " Lead the development and creation of the Saudi TPA corporate profile " Conducted Client evaluations, Proposals and onsite presentations in Saudi Arabia " Coordinated the development of the Saham TPA software application in association with Cegedim France " Worked in coordination with Saham Group executives to explore strategic partnering opportunities
Elite Insurance & Reinsurance Brokerage, Kingdom of Saudi Arabia (FJR Subsidiary)Chief Financial Officer
Mar. 2012 - Mar. 2013Al-Riyadh Governorate, Saudi ArabiaThe position reports directly to the CEO and is entrusted with aiding the CEO in development and implimentation of company strategy. In addition to providing Financial leadership and management , Structuaral reinginerering and validation of strategic business opportunities. " Facilitated and coordinated the "Change Management" program including the mapping and documentation of all Elite business units " Under the direction of the CEO developed and implemented re-structure proposal which included creation of organizational charts, policies and procedures and Job Descriptions " Lead the development of the Policies & Procedure portal " Developed Quarterly Management reporting framework for Executive Management, including setting design for Elite Balanced Scorecard " Facilitated and coordinated development of 2012 and 2013 Organization wide business plans " In coordination with management , developed the Elite Corporate profile " Assisted in the identification, development and implementation of the Brokerage application " Engaged and liaised External Auditors " Facilitated the inclusion of new Strategic partners " Introduced regulator compliant finance policies and procedures
GlobeMed Saudi (Third Party Medical Claims Administrator), Kingdom of Saudi Arabia (Member Group ofDeputy General Manager
Oct. 2009 - Mar. 2012Al-Riyadh Governorate, Saudi ArabiaThe position reports directly to the CEO and is entrusted with aiding the CEO in development and implimentation of company strategy. In addition to providing leadership and management of Gaurantor Customer Relations, Production Support and Business Development initiatives. " Facilitated and coordinated the "Change Management" program including the mapping and documentation of all GlobeMed Saudi business units " Under the direction of the CEO developed and implemented re-structure proposal which included creation of organizational charts, policies and procedures and Job Descriptions " Developed Quarterly Management reporting framework for Executive Management " Facilitated and coordinated development of 2010 and 2011 Organization wide business plans " As part of Business Development activities and in coordination with management team defined the GMS Value Proposition " Identified New business concepts and opportunities in addition to developing Product and service offerings " Developed Company Profile in support of Business Development initiatives " Conducted prospecting Presentations with potential GMS clients
Saint George Hospital University Medical CenterHead of Finance
Jul. 2008 - Sep. 2009LebanonManage Accounting and Financed and Business Analysis Unit in support of SGO fiscal strategy. " Coordinated Tariff and Pricing framework for contract negotiations with insurance companies and Third Party Administrators " Conducted complete review of the departments key functions and processes with recommendations for change concerning roles responsibilities, segregation of duties " Increased departments effectiveness by enhancing departments reporting capabilities concerning production and delivery of periodic financial statements " Enhanced organizations profitability by implementing Activity Based Costing Methods to medical Supplies and implements in surgical procedures " Constructed Revenue and cost centre models with the aim of facilitating Budgets and forecast at a departmental level (Hospital wide) " Applied Analytical standards including procedures and documentation concerning adhesion of new medical services " Conducted budget build for Revenue, OPEX and CAPEX spending " Managed External Auditors and tax audits
Saint George Hospital University Medical CenterHead of Finance
Jul. 2008 - Sep. 2009LebanonManage Accounting and Financed and Business Analysis Unit in support of SGO fiscal strategy. " Coordinated Tariff and Pricing framework for contract negotiations with insurance companies and Third Party Administrators " Conducted complete review of the departments key functions and processes with recommendations for change concerning roles responsibilities, segregation of duties " Increased departments effectiveness by enhancing departments reporting capabilities concerning production and delivery of periodic financial statements " Enhanced organizations profitability by implementing Activity Based Costing Methods to medical Supplies and implements in surgical procedures " Constructed Revenue and cost centre models with the aim of facilitating Budgets and forecast at a departmental level (Hospital wide) " Applied Analytical standards including procedures and documentation concerning adhesion of new medical services " Conducted budget build for Revenue, OPEX and CAPEX spending " Managed External Auditors and tax audits
MedNet Liban, Beirut Lebanon (Member Group of GlobeMed Ltd)Chief Operating Officer / Head of Strategy & Planning
Jun. 2006 - Jul. 2009LebanonTo Provide leadership and management of MedNet Operations division, IT and Actuarial Services by developing and setting strategy which will drive the effective delivery of the Sales, Contractual Compliance & Claims process life cycle (Position reports to CEO); " Applied "Best in Class " practices and performance for the COO division " Developed core strategies for MedNet as a whole - delivered Organizational business plan with expense and Revenue budgets - signed off and approved by board of directors (6% reduction in expenses, 20 % increase in revenues). " Responsible for overall patient services and experience (including claims services) in addition to overall Guarantor satisfaction (including delivery of Underwriting support) " Implemented processes re-engineering and restructured the service delivery model " Introduced customer centric principles by developing complaints resolution function and complaints desk " Introduced key HR principles designed to develop Human Capital in the areas of leadership and management with the introduction of o Talent Matrix initiatives and succession plans o Skills gap assessment o Performance management frameworks o Reward and recognition and Short Term incentive programs o Employee Opinion Surveys o Redefined recruitment process o Developed Field delegate Accreditation Program " Reframed/Restructured the COO business model at an Operational and organizational level " Refined and Developed analytical capabilities by implementing o Phase II of balanced Scorecard
Booz Allen HamiltonAssociate - Insurance Industry
Aug. 2005 - Jan. 2006LebanonParticipated as team member on Key insurance projects within Beirut and the Arab Emirates. The role required ; " Review and analysis of clients business performance according to agreed financial dimensions. " Identify strengths/weakness in comparison to industry standards and international bench marks. " Conduct market research and analysis of competitor threats " Provide project team with key industry insights Identify/recommend opportunities for improvement and assist in development of implementation plans
IAG PERSONAL INSURANCE OPTIMISATION PROJECT - BUSINESS SERVICESWORK STREAM LEADER
Sep. 2004 - Mar. 2005Sydney, AustraliaThe role required the work stream leader to determine integration benefits by identifying ineffective/inefficient processes and or identifying areas of duplication in roles & responsibilities within the newly formed division - contributing to the development of Short & Long term divisional objectives. " Successfully led Business Services work stream to develop key initiatives to drive effectiveness & efficiency goals on behalf of the Personal Insurance division - embedded in 2005-2006 Exp budgets. o Gained Exec sign off for Top Ten initiatives including Tool Of Trade Motor Vehicle compliance expected to provide a saving of $750K est. o Adjustment to mobile phone policy - saving $250K est o Adjustment to Batch processing schedules - saving $1mil est " Led the design & development of the Business Support Services divisional Operating model providing a saving of $3 mil est
IAG SALES & MARKETINGSenior Manager, Information Development & Analysis
Feb. 2004 - Mar. 2005Sydney, AustraliaThis is a strategic leadership role responsible for the overall Information management of the Sales & Marketing division (development of BI roadmap). The senior manager is the Data Custodian representative for the division dealing with aspects of security privacy & data quality. " Successfully developed Proof of Concept - leading to the development of a centralised Business Intelligence capability for the IAG Sales & Marketing division. " Responsible for the performance & development of specialist analytical staff. " Financial & expense budget responsibility - 8 mil delivered on budget. " Recognised as a Key Leader within the division and consequently nominated to participate in the South African sister company leader exchange program. " Deployed the dedicated analytical resource model - streamlining analytical TQM processes and standardisation of reporting requirements & business evaluation techniques - resulting in a 30% increase in internal customer satisfaction levels " Lead the design & development of Segmentation & Data mining methodology - (leading to the successful implementation of Segmentation principles within the Data Enterprise Warehouse) " Development of Data mining methodology resulting in a 300% increase in data extraction productivity & 100% increase in Direct Mail campaign response rates.
IAG SALES & MARKETINGSenior Manager - Analysis & Reporting Unit
Mar. 2003 - Feb. 2004Sydney, AustraliaAppointed to the role of Senior Manger - AR and successfully delivered on key objectives concerning the restructure of the front line incentive program - provision of leadership & direction of key analytical resources in the NSW Growth project " Provided the concept & methodology for reconciling, SAP accounting systems to Performance Management summaries (PMS actuarial results) to Management & Analysis Reporting Systems (MARS). " Designed/developed & implemented E2E business budgeting cycle. " Lead the development of Product & Channel performance reporting facilities. " Participated as senior supplier of analytical resources assigned to the conceptual build of the NSW Growth project. " Designed & developed conceptual build for frontline staff Incentive program - led to involvement in NRMA Personal insurance - In the Zone incentive program - impacting the remuneration of 1500 FTE.
IAG Sales & MarketingSenior Manager - Finance Manager National Retail Business Insurance
Mar. 2001 - Mar. 2003Sydney, AustraliaAppointed to the role of National Finance Manager - RBI. Key achievements included the development & facilitation of Planning & budgeting framework and the delivery of first phase financial & reporting objectives. " Developed Retail Business Insurance sales performance reporting & secured relevant IT support for the development of MIS requirements. " Coordinated & deployed the RBI business unit planning process, determining strategy & aligning growth opportunities & internal business to business capability. " Facilitated on behalf of General Manager - the re-structure of the RBI Operating model. " Coordinated & Managed the RBI Sales & expense budgeting process ( Expense budget 26 mil, Revenue budget 115 mil) " Participated in Rating & product review process - aligned customer growth aspirations to preferred risk categories as a means of lowering loss & combined ratios. " Contributed to the development of manual capping agreement as a consequence of rate increases exceeding 25%
IAG NRMASenior Analyst - Channel Strategy & Developments
Jan. 2000 - Mar. 2001Seconded to the position as a means of implementing outcomes from the Channel Economics project & Activity Based costing project. Delivered Channel migration White paper - recommendations & findings utilised in 2001/02 Budget program. " Developed Passive migration analysis - identifying customer trends in conducting transactions across the various channels - face to face (branch network) vs call centre or self-serve channels. " Audited KPMG Activity Based Costing - findings commissioned for the Sales & Marketing Division.
IAG NRMAManager - Business Development National Outbound Unit
Jun. 1999 - Jan. 2000Melbourne, AustraliaSuccessfully facilitated the development of a National Outbound Strategy - resulting in the restructure of the divisions Victorian Outbound Calling centre - causing the development of a business support services function " Developed resource allocation process - aligned to customer contact needs & optimum right party connect levels. " Responsible for the performance & development of specialist analytical staff - including setting objectives, remuneration reviews & performance plans " Managed business units expense budget - 4mil. " Set direction for the development of performance reporting systems, set KPI's and performance measures " Set direction for the development of Predictive Dialler technology " Also participated on Channel Economics & ABC projects
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