Carol Smock

PMO Executive / CRM Expert @Brown Dog CRM Consulting

Government & Public ServicesMedia & TelecommunicationsConsumer IndustryTechnology✔️ ITSolution Integrator🧨 ConsultingSystem AnalystProduct ManagerProject ManagerBusiness AnalystData AnalystEngagement Manager

Carol Smock is an esteemed PMO Executive and CRM Expert at Brown Dog CRM Consulting. With over 18 years of experience in the field, she is a seasoned professional with deep expertise in project management, CRM solutions, system integrations, and business consulting. Carol has a track record of providing strategic direction and leadership to large-scale projects, ensuring they align with the company's goals and objectives. She is a Professional Scrum Master (PSM) and holds several certifications in Microsoft D365CE. She is trained in Salesforce and ZohoCRM as well, which further validates her knowledge and skills. Her innovative approach to CRM strategy and implementation has been instrumental in driving business growth and customer satisfaction for numerous clients.

People also viewed

Adi Murali

Principal AI Engineer @Apple

Computer VisionNatural Language ProcessingApplication Deployment+13 tags

Екатерина Назарова

Data ScienceAnalyticsBig Data+4 tags

Joseph Cavé

Product designer @Freelance

Product Designer🐦 DesignFigma+2 tags

Kenneth Flores

Graduate Student🎓 StudentDesign & Communications+1 tags

Vineeth S

CEO @SchoolTalkz

EdTech🔥 Startup FounderProduct Consultant

Erick Alves

Strategist mkt and Consultant @D-Purpose mkt

Brand ManagementMarketing DirectorStrategic Marketing+29 tags

Irina Evlanova

Designer Hand Made @Siili Style

Russia

Andrea Tegstam

Executive Search Consultant @Conscious Search

🗿 HRRecruiter

Jayant Solanki

React native developer @Rp construction

Frontend Developer✔️ ITIndia

Jarkko Lietolahti

Lead Developer @JamBau Oy

DesignMarketingIT+16 tags

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Simplex GroupDirector Project Management Office

Oct. 2022 - Dec. 2023Carlsbad, California, United States · RemoteSimplex Group, Inc. has more than 20 years of experience supporting transportation entrepreneurs! Offering premier services for America's trucking industry. Simplex experts take care of DOT compliance and safety management, as well as truck permits and tax reporting. You can also trust our Freight4U division with freight planning and factoring services, and the Insurance division handles coverage on any unexpected circumstances you may face. • Led and mentored a diverse team of 6 (Business Analyst, System Analyst, Project Manager, and Adoption Specialists) in developing and implementing complex projects. • Notable Achievements: o Instituted PMO Standard Operating Procedures and strategically organized team and tools, leading to the successful completion of 40 CRM projects and 175+ CRM system enhancements within 15 months with minimal rework, attributed to well-defined requirements. o Significantly improved the completion and deployment rate of User Stories without the need for subsequent rework or bug fixes, streamlining the development process. o Achieved a marked increase in maintenance enhancements deployed within 2-week Agile Sprints, optimizing efficiency. o Initiated a Change Management Process in collaboration with Business Resources, facilitating smoother implementations. o Developed a JIRA Story Factory for Business & System Analysts, allowing for thorough Business approval before moving User Stories to the Development Team’s Agile WIP Queue, enhancing project workflow.

RSM US LLPNational Delivery Lead (Senior Director)

Aug. 2021 - Aug. 2022San Diego, California, United States• Spearheaded comprehensive CRM implementation projects, including system integrations with financial, portal, and other third-party systems, showcasing technical leadership. • Partnered with Leadership and Business Development to cultivate opportunities, ensuring the successful execution of customer engagements across various domains, while fostering the growth and mentoring of delivery team members. • Oversaw a portfolio of client engagements with a combined value of $3M+. • Worked with the Corporate PMO to instill and train Delivery Management practices, enhancing Revenue and Consultant Utilization. • Managed diverse Delivery Teams ranging from 3 to 15 professionals. • Conducted Cost-Benefit Analysis for project phases, aligning financial planning with project goals. • Communicated project updates, risks, and issues to both the Practice Lead and client stakeholders. • Directed project planning efforts, including team assembly, assignment of deliverables, and development of project plans, schedules, and budgets, aligning with strategic goals. • Led comprehensive project planning, execution, and management, adhering to various SDLC methodologies like Waterfall, Agile, and hybrid approaches, ensuring project success from inception to completion. • Managed project execution against approved objectives, maintaining budget oversight, schedule, resources, and deliverables. • Applied Project Governance Protocols to navigate scope, budget, and timeline adjustments in response to evolving needs. • Notable Achievements: o Led the establishment of Standard Operating Procedures for the National CE Practice, supported the development and delivery of training materials, ensuring uniform Delivery Management practices across the national CE staff. o Mentored more than 20 professionals into promotions within the company, aiding in their career development in multiple stages. o Promoted from CRM Manager due to delivered results, project management expertise, & leadership prowess.

RSM US LLPProject Delivery Manager, D365 CE

Jan. 2019 - Aug. 2021San Diego, CA

DXC TechnologyDelivery Manager, D365 CE

Mar. 2018 - Jan. 2019Greater San Diego Area · RemoteTribridge was acquired by DXC Technology in June, 2018. • Played a pivotal role in the MS Dynamics CRM Health and Public Sector Division project team, focusing on the delivery of Offender 360 Jail Management System. • Provided support during the Test Phase as well as spearheaded the Report Design & Development Workstream.

TribridgeProject Delivery Manager, D365 CE

Oct. 2015 - Sep. 2017Chandler AZ · Remote• Played a key role on the MS Dynamics CRM VA Project Team, overseeing the VA Medical Center Call Center Project Workstream. • Directed a delivery team in crafting documentation and designing standalone CRM solutions, employing JavaScript and CRM Plugins, along with web service integration with the Veteran’s Administration legacy systems. • Employed Agile Development methodology for CRM implementations and a combination of Agile/Waterfall methodologies for extensive integration aspects of the project, demonstrating versatility in project management approaches.

Armanino LLPSolutions Architect

Apr. 2014 - Jun. 2015California, United States · RemoteAs a member of the Company’s Microsoft Dynamics CRM Team, I gathered and documented business process requirements used to perform system analysis of Microsoft Dynamics CRM 2013 and 2015 implementations. These requirements also included documentation and design of CRM functionality as well as Scribe Integration to AX (Dynamics’ Accounting ERP). While CRM implementations follow an Agile Development methodology, larger integration projects were more Water-Scrum-fall in nature. Managed a portfolio of projects valued at $1 million.

EDMCSystems Analyst

Feb. 2013 - Apr. 2014Chandler AZ · On-siteConducted system analysis for MS Dynamics CRM 2011 and 2013 implementations across the organization, skillfully capturing and converting customer business requirements into User Stories, facilitating the Agile development process.