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Work Background
Nugen-RXSkin Health Development Consultant | Ontario
Mar. 2024 - Sep. 2024Ontario, CanadaExclusive Canadian distributor for Jan Marini and Innoaesthetics
Damara Day Spa & Medical Aesthetics | TorontoChief Executive Officer | Owner
Mar. 2024Greater Toronto Area, CanadaYorkville ( previously Novo Spa) - NOW OPEN The Westin Harbour Castle Toronto- Opening Soon
Great Canadian Casino Resort Toronto - Opening Soon
Damara Day Spa & Medical Aesthetics | TorontoEast Coast Development - North America
Mar. 2024Canada
MedcanProduct & Operations Manager
Dec. 2022 - Mar. 2024Toronto, Ontario, Canada
MedcanOperations Manager, Refine by Medcan
Aug. 2022 - Dec. 2022Toronto, Ontario, Canada
Monday GirlSocial Club Member
Apr. 2022Monday Girl Social Club is a private digital career network built to open doors for professional women across industries. Monday Girl offers access to educational opportunities, mentorship with industry leaders, and an active online community.
Granite ClubManager of Clinic and Salon Services
Mar. 2018 - Aug. 2022Toronto, Canada Area
Granite ClubActive Therapy Clinic Operations Manager
Mar. 2014 - Mar. 2018Toronto, Canada AreaMany members take advantage of the the invigorating and soothing services offered by the Active Therapy Clinic. We are committed to providing the highest standard in health care through an interdisciplinary approach. Our goal is to assist individuals in the restoration and maintenance of optimal health and peak performance. We offer chiropractic, physiotherapy, naturopath, nutrition, massage therapy, and traditional chinese medicine services.
Mayfair ClubsDirector Of Mayfair Spas, Salons and Wellness Centres
Jan. 2013 - Mar. 2014gta
DOVE SPADistrict Manager
Jan. 2009 - Dec. 2013Toronto, Canada Area- Driving business performance and supporting the Dove Spa vision by managing Spa operations - Working closely with Finance, Marketing, IT and MD, operate as a strategic business leader to optimise the potential of the brand through the development and delivery of best-practice management and human resources. - Leading both the Operations and People functions to ensure inspirational development and coaching ensures strong succession across all levels.
- Challenge existing practices and initiate ideas for new processes and systems which optimize - business efficiencies while delivering professional and commercially sound results.
- Optimize sales through the development of the spas and their teams, to deliver exceptional Guest Service and a performance culture focused on selling to guest needs. - Review, update and implement new business practices and procedures that enhance productivity and optimise performance results across the spas
- Manage the performance of the team to ensure they achieve their objectives and perform well in their roles
- Work with Spa Directors to maximize local marketing opportunities and build relationships within the local community designed to build brand awareness and drive sales
DOVE SPASpa Director
Jan. 2008 - Dec. 2013Dove Spa Canada-Manage inventory effectively; follow purchasing standards; ensure compliance
- Maintain an up to date version of the Spa Procedure Manual and ensure compliance.
- Develop and maintain Spa literature, documentation and process handling requirements.
- Attend Management meetings and convey all relevant information throughout the Spa.
- Control ongoing service and product margin analysis to ensure profitability.
- Implement opportunities for managing operational costs and boosting the bottom line.
- Develop procedures for accurate inventory control and monitoring.
- Implement full Spa product and service purchasing standards and ensure compliance.
- Administer staff and client scheduling for maximum revenue generation and profitability.
- Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
- Project and maintain acceptable payroll commitments.
- Use financial plans for spotting trends, measuring productivity and monitoring progress.
- Guide business decisions by staying on top of Spa industry trends.
- Consistently develop and grow retail sales through training, tools and monitoring.
- Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
- Anticipate, identify and ensure customer needs are being met in the best possible way.
- Effectively administer and monitor Staff Scheduling procedures. Demonstrate an exceptional level of professionalism for the staff to emulate.
- Create a motivating environment of sincerity, warmth and fun for staff and guests.
- Create and maintain Staff Contracts, ensuring accuracy and compliance.
- Perform Staff Evaluation Reports with proposed action plans.
DOVE SPANational Trainer
Jan. 2008 - Dec. 2013Dove Spa Canada- Develop and manage the Canadian training function to ensure Dove Spa values are institutionalised and all therapists receive consistent and high quality technical, brand and sales training. - Develop all training content in conjunction with UK peers and ensure quality delivery to the spa teams.
- Oversee and manage the ongoing training needs assessments and administration.
- Develop and manage the spa employee training programs and schedules, including identifying new areas of training need . - Develop the process, tools and measures for monitoring quality of training and assessing ongoing training needs of aestheticians, guest services staff and spa directors - Managing the design and delivery of technical, brand and sales training to reflect values and to ensure Spa Directors and their teams have the necessary tools to perform their roles to the required standard.
DOVE SPAAssistant Manager
Jan. 2008 - Dec. 2009Toronto, Canada Area
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