CitiSenior Vice President Product Management
Oct. 2013new york, new york• Strategic IT partner to Citi’s Compliance and Risk teams.
• Direct requirements, timelines, testing, and project implementation for Citibank's eCommunication surveillance platform.
• Lead a geographically diverse team of business analysts and QA testers, fostering collaboration across regions.
• Successfully implemented projects focusing on monitoring emails and chats in 37 languages using character matching and Natural Language Processing software.
• Managed project scopes and timelines for 35 project cycles, ensuring client goals were met on time and within budget.
• Streamlined User Acceptance Testing (UAT), allowing for faster time to production.
• Developed reporting showing direct impact of each release to the end users.