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Work Background
IQVIADirector, CRM Systems
Mar. 2017Northborough, MassachusettsLeading a team of developers to specify, architect and deploy patient support systems for life sciences organizations. As a business transformation leader, I design and oversee the delivery of world class CX/UX solutions for healthcare and life science organizations. Having deployed over 40 full lifecycle patient care systems, I take this responsibility with the utmost respect and care. Patients expect personalized, efficient service, and they want to be guided through a cohesive, comprehensive health journey. By employing unique solutions to both healthcare providers and patients, this promise is fulfilled and is based upon experience and backed by a team of highly regarded analysts and developers. I am honored to lead a team that consistently delivers the comprehensive care and attention that patients want and deserve at every point in their health journey. AllCare Plus Pharmacy, an IQVIA business is a premier specialty pharmacy located in Northborough, MA. AllCare provides a full range of pharmacy services while specializing in complex medication management via full patient care hub services. Combining personalized service with exceptional clinical knowledge and innovative compliance programs sets AllCare apart. We make the treatment of difficult diseases as simple, safe, and effective as possible.
Charles River LaboratoriesSenior Manager, CRM Systems
Dec. 2014 - Mar. 2017Wilmington, MassachusettsI served as the lead subject matter expert in CRM systems related to sales and marketing functions. I worked with businesses to understand their strategic goals, and provide a cohesive and innovative framework to deliver value-based CRM solutions. My responsibilities were to define and optimizing the company’s use of salesforce.com by working with business operations, field sales, inside sales, and IT, to develop CRM strategies to support current and future business objectives. I excel working independently and as part of teams on multiple projects against deadlines and consistently deliver projects within scope, on time and on budget. I participate in the full Salesforce and Pardot application life cycle from technical design to development, testing, and deployment. I have personally evaluated over 200 AppExchange tools over my SFDC career for feasibility and impact to the business and make a determination if those tools can be developed in-house or if it is more cost effective to deploy and integrate the application in SFDC. Charles River provides essential products and services to help pharmaceutical and biotechnology companies, government agencies and leading academic institutions around the globe accelerate their research and drug development efforts. Our dedicated employees are focused on providing clients with exactly what they need to improve and expedite the discovery, early-stage development and safe manufacture of new therapies for the patients who need them. To learn more about our unique portfolio and breadth of services, visit www.criver.com. #GlobalSales #Salesforce #BuyersJourney #HubSpot #Pardot #Dashboards #SAP #CPQ #ServiceMax #Reporting #CaseManagement #Analytics #MDM #Voice_of_the_USER
Cambrooke TherapeuticsDirector of Sales & Marketing Operations
Apr. 2012 - Dec. 2014Greater Boston AreaSalesforce.com Administrator & Predictive Dialing Technology
Manager of Patient Care Team
Manager of Customer Service Team
Rare Disease Marketing and Brand Strategies.
Systematics, Inc.Director of Business Development/Inside Sales
Apr. 2004 - May. 2012Westborough, MassachusettsElectronic Medical Records Marketing and Sales
Stonehouse TechnologyFounder
Jan. 2001 - Nov. 2014Greater Boston Area · RemoteConsulting Services for Healthcare and Life Sciences. #salesforce
#msdynamics
#pardot
Metagenix, Inc.Regional Sales Manager
Jan. 2000 - Jan. 2001Raleigh-Durham, North Carolina AreaDatabase Acceleration Software Sales
InforayDistrict Sales Manager
Jan. 1999 - Dec. 2000Cambridge, MAFinancial Services Software Analytical Sales
Dynamic Information SystemsDistrict Sales Manager
Jan. 1997 - Jan. 1999Boulder, ColoradoDatabase Acceleration Software Sales
Inso CorporationDistrict Sales Manager
Jan. 1996 - Jan. 1997Boston, MassachusettsFinancial Services Viewing Technology Sales
Digital Equipment CorporationDistrict Sales Manager, Financial Services
Sep. 1985 - Jan. 1996Greater Boston AreaHealthcare, Financial Services, and SBE hardware, software, and consulting sales.
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