Requests
5
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
✨100%
Business Owner
🧑🔬100%
Engineer
Geos
🇮🇳100%
India
Work Background
Florida Cancer Specialists & Research InstitutePatient Services Specialist
Nov. 2024The Villages, FLOrganization skills
● Checking patients in
● Checking patients out
● Sending referrals to other doctors
● Adding Medical Records into patients charts
● Taking payments for service
● Upholding HIPPA
● Learning medical records to accurately add to patients charts
● Calling new patients to set up appointments
● Data-entry
● Setting new appointments for existing patients
Lee CountyEmergency Communication Specialist
Oct. 2019 - Jul. 2024Fort Myers, Florida AreaReceiving emergency and non-emergency calls from the public.
● Dispatching emergency vehicles and personnel to the appropriate
locations.
● Advising callers on how to handle emergencies and stay calm.
● Recording and transmitting information and instructions using
various communication devices.
● Keeping track of caller’s location and status.
● Being familiar with emergency codes and procedures.
● Making follow up reports and documenting incidents.
Cintas Fire ProtectionAccount Specialist
Oct. 2018 - Oct. 2019Fort Myers, Florida· Customer service to various channels: internal partner, external customers and external technicians. · Data entry, quick resolutions, account reconciliation, issue invoices and preparing reports. Independent role. 100% on Astea software test.
Booking.comSenior Guest Specialist
Apr. 2018 - Oct. 2018Bellevue, WA1. Escalated calls
2. Payment Handling
3. Advice to agents calling a single line on complaints. 4. Create Action plans to delegate a large number of reservations for many complaint types
5. Projects: B.Awesome(motivating other agents on a scale of 300+ agents, providing feedback and WOW's for Opportunites and great work).
Wayward Vegan CafeFood Server
Sep. 2017 - Dec. 2017Seattle, WAServer, customer service, Food Handler's card and MAST Permit. Multi-tasking, POS system
Booking.comInterim Customer Relations Associate
Jul. 2017 - Apr. 2018Bellevue, WA1. Solving escalated complaints, building relationships with partner and guest
2. Analyzing data and making improvements, Follow up with finance and credit control when needed, handling of ownership cases 3. Expert at First Contact Resolution, excellent business judgement
4. Great call handling, great negotiator and through explanations of business practices
Booking.comSenior Customer Service Executive
Feb. 2015 - Jul. 2017Bellevue, WA1. Providing leadership and guidance to agents; handling escalated calls from guests and hotels
2. Developing action plans to resolve mass complaint cases with guests’ reservations while working with accommodation partners and Partner Services
3. Independent role, create problem solving, negotiation and persuading in alternate solutions between guests and accommodations
4. Support for Partner Services, identifying bugs/errors 5. Subject matter expert for accommodation service(hotel support) within the Senior Team
Booking.comCustomer Service Executive II
Dec. 2014 - Feb. 2015Bellevue, WA1. First point of contact for partners and customers, answering questions about extranet for partners and transactions such as modifying, cancelling and handling complaints for customers
2. Maintain a high level of customer service for partners and customers
3. Team Player, mentor to new associates and identify potential issues and take the appropriate action
Booking.comCustomer Service Executive
Jun. 2014 - Dec. 2014Bellevue, WA1. Liaison between guests and accommodations, handling reservations requests such as cancellation, modifications and complaints
2. Always maintaining a high level of customer service for both guests and accommodations
3. Confident demeanor over the phone and email while maintaining professionalism
Booking.comCustomer Service Executive
Feb. 2013 - Jun. 2014Orlando, Florida Area1. Liaison between guests and accommodations, handling reservations requests such as cancellation, modifications and complaints
2. Always maintaining a high level of customer service for both guests and accommodations
3. Confident demeanor over the phone and email while maintaining professionalism
SunTrustSenior Financial Service Rep
Jan. 2011 - Jun. 2012Orlando, Florida Area1. Handled inbound and outbound sales calls on consumer deposits, savings, credit cards and credit products
2. Outbound sales consisted of persuading potential and current customers to set up new products
3. Worked extensively with Microsoft Word, Excel, PowerPoint and Outlook on daily basis; call center experience with Avaya, IEX Workforce Management and Adherence
Connextions LimitedInsurance Agent
Sep. 2010 - Dec. 2010Orlando, Florida Area1. Answer inbound calls (and emails) from customers
2. Provide professional assistance to the customers of a well-known insurance provider 3. Answer questions, inquiries and support about products and services
Bankers LifeInsurance Agent
Feb. 2010 - Sep. 2010Ocala, Florida Area1. Sales
2. Commission only position
3. Working with Leads for cold calling
4. Set own hours
Blockers FurnitureReceptionist
Jan. 2009 - Feb. 2010Ocala, Florida Area1. Answer Inbound calls
2. Cashier/reception
3. Credit card payments
4. Credit applications
5. Administrative duties
Bank of AmericaTeller Operations Specialist
Jun. 2006 - Dec. 2008Leesburg, FL1. Maintained a large reserve of currency, administrative duties, managed teller schedules and provided customer service
2. Provided leadership and guidance to a team of 9 tellers, oversaw training of new hires and cross-trained with the sales department
3. Stepped into place of Assistant Banking Center Manager when out on vacation/sick
Bank of AmericaBank Teller
Aug. 2004 - Jun. 2006Ocala, Florida Area1. Connect with customers and develop a rapport while maintaining high customer service, offering banking products
2. Accurately and efficiently handling transactions such as deposits(including cash and checks), withdrawals, payments(credit card and other loan products) cashier checks and money orders while referring products
3. Maintain upmost professionalism while educating and encouraging customers to return and speaking about additional products
Bank of AmericaBank Teller
Mar. 2000 - Aug. 2004North Fort Myers, FL1. Connect with customers and develop a rapport while maintaining high customer service, offering banking products
2. Accurately and efficiently handling transactions such as deposits(including cash and checks), withdrawals, payments(credit card and other loan products) cashier checks and money orders while referring products
3. Maintain upmost professionalism while educating and encouraging customers to return and speaking about additional products
Intch is a Professional Networking App for the Future of WorkSee more people like Billie on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
565944 people
18
Technologist, Project/Program Manager
17
Assistant manager
16
Customer service specialist
174711 people
17
Assistant manager
16
Customer Interaction Specialist
16
Clerk @ Hazel Hawkins Memorial Hospital