Patient Service Specialist@Florida Cancer Specialists & Research Institute
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Billie Canelon has been a dedicated Patient Service Specialist at Florida Cancer Specialists & Research Institute for over a decade, where her innovative approach to patient care has significantly improved patient satisfaction scores by 30%. She spearheaded the development of a streamlined appointment scheduling system that reduced patient wait times by 40%, earning her the prestigious Excellence in Patient Care Award in 2021. Billie's commitment to continuous improvement led her to implement a patient feedback program that increased engagement and enhanced service delivery. Her leadership in training new staff on compassionate communication techniques has set a new standard for patient interaction across the institute.More...